Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Hoffman Estates
Hoffman Estates, IL
5,658 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,658 reviews
December 27, 2024
Carlo Gilli was very knowledgeable on the product and pleasant to work with. We did request information on the Q3 maintenance schedule and had to find it ourselves on the internet. The window sticker/Mo pleasant to work with. We did request information on the Q3 maintenance schedule and had to find it ourselves on the internet. The window sticker/Monroney Label was removed from the car before we took possession and we had to repeatedly request it, but we did finally get an e-mail copy of it from Mr. Gilli. When we sent the title of our trade in to the dealer via overnight mail, the dealer refused to sign for it and did not advise us that they received it. All seems well with the car and we like it very much. All in all our experience was reasonably good and we look forward to years of comfortable, dependable service from this vehicle. More
by deseckicats
December 27, 2024
Carlo was very helpful in finding the right car, and did a great job providing any information we requested. a great job providing any information we requested. More
by alexdicristofano1116
December 27, 2024
Excellent professional service , done in timely manner , polite staff , likes free car wash would recommend friends and family polite staff , likes free car wash would recommend friends and family More
by Sam
Verified CustomerEmployees Worked With
December 25, 2024
Dropped my car off at 10am with an appointment, wasn’t looked at until 4pm. Had to leave my car for 4 extra days just to diagnose the issue. My service advisor then quoted me the wrong price and the actua looked at until 4pm. Had to leave my car for 4 extra days just to diagnose the issue. My service advisor then quoted me the wrong price and the actual price of repair was way higher. Now I have an additional warning light on my car and still waiting for the part to be fixed. Unprofessional all around. More
by D
Employees Worked With
December 24, 2024
Great customer service with very friendly and knowledgeable staff. Can only recommend this dealership for their good overall service! knowledgeable staff. Can only recommend this dealership for their good overall service! More
by OLIVER.BRAND
Employees Worked With
December 22, 2024
I had a great experience and love my new Audi! Ricardo and everyone we worked with were super helpful. The closing process was fast and efficient. Great job all around! Ricardo and everyone we worked with were super helpful. The closing process was fast and efficient. Great job all around! More
by BECKER3710
December 22, 2024
Mike Macedon is great and friendly. It was a pleasure dealing with him. He cares about his customers. No problem on asking him questions and explained everything about the car before yo It was a pleasure dealing with him. He cares about his customers. No problem on asking him questions and explained everything about the car before you take it out from the dealership. More
by lcagadas
Employees Worked With
December 22, 2024
Unethical business practices by management, incompetent service department. Only bright spot is Isabela Tanase, my salesperson. service department. Only bright spot is Isabela Tanase, my salesperson. More
by Sethtec
Employees Worked With
December 21, 2024
Worst follow up and service we gave ever had An 60 to 90 minute service took over 4 1/2 hours minute service took over 4 1/2 hours More
by Jkmat
Employees Worked With
