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Audi Hoffman Estates
Hoffman Estates, IL
6,496 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,496 reviews
November 06, 2026
My experience with the dealership since I purchased my vehicle has exceptional. This was my first time needing service other than an oil change. Appreciated the loaner and the updates on the progress of m vehicle has exceptional. This was my first time needing service other than an oil change. Appreciated the loaner and the updates on the progress of my repairs. More
by krutwim
Verified CustomerEmployees Worked With
Jason
November 05, 2026
Always communicative. Speedy service. Friendly attitudes. Always make me feel welcome and confident my car will recieve quality care. Speedy service. Friendly attitudes. Always make me feel welcome and confident my car will recieve quality care. More
by TESSCULTON
Employees Worked With
Aldo Huerta
November 04, 2026
Great service! Could not have had a better experience. Staff was friendly, efficient and honest. What else could you expect. Could not have had a better experience. Staff was friendly, efficient and honest. What else could you expect. More
by Julie
Employees Worked With
Other Employees :
Man that did oil change and looked over car. Aldo Huerta
November 04, 2026
I bought a 2019 Q3 here in May 2026. The dealer’s pre-sale inspection report listed no faults and marked the door lock “operational.” The rear lock didn’t work from the first few uses, a The dealer’s pre-sale inspection report listed no faults and marked the door lock “operational.” The rear lock didn’t work from the first few uses, and water poured in from the sunroof in the first rain. In June, their service department replaced the door latch and repaired the sunroof leak, at my cost. The prior Audi dealer’s service records, which I obtained with one email, show a cylinder #3 misfire about 6,900 miles before this sale. Within months, cylinder #3 failed and the engine needs replacement. The dealership declined to repurchase the car and offered only a used-engine install at my expense with a labor discount. Buyers: get an independent inspection and request the full prior service history before purchasing. More
by JAHOLMES3
Employees Worked With
Brian Hall
November 03, 2026
For basic oil change, I need to wait for 3 hours in the showroom and in that 3 hours, especially 1 hour for car wash which is so frustrating experience. I have been servicing here since 2016 but never felt showroom and in that 3 hours, especially 1 hour for car wash which is so frustrating experience. I have been servicing here since 2016 but never felt this way More
by laks.gudapati
Employees Worked With
Jason
November 03, 2026
Excellent service! Everything was explained clearly, the work was completed professionally and done well and there were no unnecessary repairs recommended. Everything was explained clearly, the work was completed professionally and done well and there were no unnecessary repairs recommended. More
by ICHIGO_0030
Employees Worked With
Jim DeRosa
November 02, 2026
I really enjoyed working with Carlo. He was enthusiastic about the Q5 he was showing me. Carlo was not high pressure , which I really appreciated. My son was with me and he commented He was enthusiastic about the Q5 he was showing me. Carlo was not high pressure , which I really appreciated. My son was with me and he commented on how efficiently the process was in buying the car. We were not sitting there for Hour upon hour. Carlo did his research on being an expert on the car features! Carlo even helped the service department get the license plate changed, stickers off etc. A very pleasant experience! Audi should feel very lucy to have this man on their sales team! More
by Lois kinney
Employees Worked With
November 02, 2026
While it was a long repair process to get completed, the difficulties were with getting the warranty company to approve the repairs. Aldo never gave up and went out of his way to advocate on my behalf. Also difficulties were with getting the warranty company to approve the repairs. Aldo never gave up and went out of his way to advocate on my behalf. Also, when I had the car towed in, he had a loaner available once I got to the dealership. Overall an extremely positive experience. One that I have been struggling to get at my local dealership. I will definitely be back for maintenance. More
by MARCH6306
Employees Worked With
Aldo Huerta
November 02, 2026
Tim M is always responsive and helpful with our car servicing needs. Our concerns are always heard, reviewed and addressed reasonably. Greatly appreciate the help and time! servicing needs. Our concerns are always heard, reviewed and addressed reasonably. Greatly appreciate the help and time! More
by SAMAN
Employees Worked With
Tim M
