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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
6,078 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 6,078 reviews

April 16, 2026

Professional, courteous and detailed. Felt very comfortable at the dealership and Aldo made sure I had space to work. Very appreciative of his service More

by paulboskey
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
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Apr 16, 2026 -

Audi Hoffman Estates responded

It’s wonderful to know you found our service team professional and courteous, and that the service area offered plenty of space to work during your Audi A4 appointment. Thank you for trusting us with your vehicle; we look forward to assisting you again.

April 16, 2026

Always gets the work done correctly the first time Very professional very efficient. It's what I expect from a luxury brand. More

by SUD72
Recommend Dealer
Yes
Employees Worked With
Tim
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Apr 16, 2026 -

Audi Hoffman Estates responded

We appreciate your feedback on your Audi e-tron service. It’s rewarding to know our team delivered professional, efficient work on the first visit. Thank you for trusting Audi with your vehicle.

April 16, 2026

The repairs are always done correctly the first time, which is very important to me. More

by SUD72
Recommend Dealer
Yes
Employees Worked With
Tim
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Apr 16, 2026 -

Audi Hoffman Estates responded

Thank you for noting that we complete Audi A6 repairs correctly on the first visit. We know how important dependable service is and appreciate your confidence. We look forward to supporting your Audi A6 needs again.

April 16, 2026

I didn't have an appointment because Tim told me I could just stop by to get my tires checked because the pressure light was on. They got me in right away unfortunately I did need a new tire so I ended up b More

by Cooperjm
Recommend Dealer
Yes
Employees Worked With
Tim! He deserves a raise. He was so helpful. I have him on speed dial now.
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April 16, 2026

Aldo was very pleasant to work with, great personality and was very helpful getting me quotes for new brakes. More

by DEBCAPUTO
Recommend Dealer
Yes
Employees Worked With
ALDO
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Apr 16, 2026 -

Audi Hoffman Estates responded

It’s wonderful to hear our service team helped you get clear brake quotes for your Audi Q8. Thank you for sharing your experience.

April 16, 2026

It is a good overall experience. I would prefer to have the TV muted and a sign asking patrons to NOT conduct phone calls in the main waiting area. More

by AJLANE08
Recommend Dealer
Yes
Employees Worked With
Nice guy
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Apr 16, 2026 -

Audi Hoffman Estates responded

We’re pleased to hear your Audi Q5 service visit left a positive impression. Thank you for sharing your thoughts on the TV volume and phone call etiquette in the main waiting area. We’ll pass your ideas along to the team so we can enhance the comfort of the lounge.

April 14, 2026

Jim is a good listener and makes every concern important. He's a great Service Advisor. More

by Bessie23
Recommend Dealer
Yes
Employees Worked With
Jim Derousa
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Apr 14, 2026 -

Audi Hoffman Estates responded

Thank you for the five-star rating and for recognizing our service team’s attentiveness. We’re pleased your concerns were addressed during your Audi A4 service.

April 14, 2026

The buying process was very smooth and everyone we came in contact with was very helpful and friendly. More

by olivia.pelton730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Audi Hoffman Estates responded

It’s wonderful to know your used Audi purchase went so smoothly and that our team made you feel well-supported. We appreciate your five-star rating and hope you’re enjoying your Audi. Please let us know if we can help with anything else.

April 11, 2026

Work was fine. Service technician was great. I deducted one point because it took so much time to retrieve my car after I had paid the bill. Again, the service tech More

by Thisisnonsense
Recommend Dealer
Yes
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Apr 13, 2026 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 11, 2026

James Derosa was more interested in insisting that someone tampered with the car and charging them than actually helping get the car repaired (check engine light). I told him that the car was last ser More

by HJBELIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Derosa
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Apr 16, 2026 -

Audi Hoffman Estates responded

Thank you for your feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 16, 2026 -

Audi Hoffman Estates responded

Thank you for your feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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