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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.7
5,573 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,573 reviews

November 10, 2024

Bob made the process easy to purchase the vehicle from out of state without having to make more than one trip. More

by Laurie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you so much for taking the time to share your feedback with us. Congratulations on your new purchase, Laurie!

November 10, 2024

I had a check ready loan to buy the car with big down payment. But Carlo here said either I have to finance with them or the person who was coming later in the day to look at same car would get it over m More

by Jaden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlo Gilli Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Audi Hoffman Estates responded

We would like to clear up a few inaccurate points you made in your review that have negatively reflected on our dealership and Carlo's role here at the dealership. There was a lot of interest in the specific vehicle you had your eye on in the very short time we had it after taking it in on trade. We did, in fact, have two very unhappy customers later that day when they were informed the vehicle had sold. Carlo's advice to you was on target when he addressed the financing because you didn't have another loan as stated, and that vehicle was in demand. We want to congratulate you on your purchase with us...but wish you wouldn't have tarnished the reputations of both Carlo and our dealership.

Nov 12, 2024 -

Jaden responded

There is nothing inaccurate about my “claims”. I am refinancing today but as stated before I had a pre approved auto loan , with the check ready from pnc bank for $38,500 at 6.29%. Carlo though forced my hand to finance with u guys at a higher rate as “I’d have a much better chance at getting the car”. Don’t worry as advised by the pnc bank advisor I have reported your dealer to Audi for the unethical business practices u guys have. Have a great day, I hope you do better in the future.

Nov 12, 2024 -

Jaden responded

I understand you guys want to save face, and try and claim I am not being truthful, but I already bought the car, I have 0 reason or motivation to make up lies. What I said is 100% accurate and my credit checks prove it. I had a check ready to go but as stated before Carlo claimed “I cannot guarantee that u will get the car if you don’t finance with us” again I have nothing to gain here, I just want people to know what they are getting into when dealing with your dealership. There is a reason your yelp reviews when searching your dealer on google is terrible (2.5/5) , and before u blame that on me too lol I’ve never made one. It’s just the truth, you guys are unethical. And Audi has taken note as they’ve received my report.

November 09, 2024

Fabian is excellent! Great customer service. As is Andy the service manager! Part of the reason I buy and bring my 2 Audis in for service to Hoffman estates even though More

by KRIS.RHEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

November 09, 2024

Very attentive. Timely service and good communication all throughout. Comfortable waiting area also. Highly recommend More

by JEFF.CISMOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you for the five-star rating! It has been a pleasure serving you, Jeff. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years.

November 09, 2024

By far the Worst experience definitely will never be coming back to have any repairs done to any of my cars More

by Dustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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November 08, 2024

Fabian Jaimes was great and explained everything to me. And I happy with his professionalism More

by AUDIELALANIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes was great
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Nov 11, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fabian met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years.

November 08, 2024

Service was quick and efficient. Service was finished when promised and the car was returned clean and ready to go. Services advisor was very helpful answering additional questions I More

by TUHCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian the service consultant was very helpful.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you for the review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Audi Hoffman Estates.

November 06, 2024

Nothing was fixed, but they had my car 2 weeks. I gave 1 star because I got a good loaner and the team was courteous. More

by MGROSELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several people on service team.
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Nov 10, 2024 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 06, 2024

Friendly people, helpful with urgent appts. The dog a big plus for general atmosphere and the mood while waiting More

by UPSONLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about the names but everybody is extremely helpful and friendly
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Nov 07, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2024

Dealer has great communication on repair progress and completion day. Loaner was clean and readily available More

by STEVEMOORE010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remwmber
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Nov 04, 2024 -

Audi Hoffman Estates responded

Steve, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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