Audi Hoffman Estates

Audi Hoffman Estates Service Department The facility is beautiful and the service staff is always prompt and courteous. They always ask if I need a loaner or a ride when dropping off my car. The facility is beautiful and the service staff is always prompt and courteous. They always ask if I need a loaner or a ride when dropping off my car. They are helpful and explain things completely when needed. More

Great Experience at Audi Hoffman Estates Luke Gronski was knowledgeable & courteous in the service to have our Audi detailed recently. He answered all of our questions and kept us apprised of Luke Gronski was knowledgeable & courteous in the service to have our Audi detailed recently. He answered all of our questions and kept us apprised of progress on our vehicle. I have spoken with Luke before and he has never failed to come through with information and assistance. He is one of the reasons we love working with the Audi corporation.Thank you so much. More

Consistently Great Service! While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to r While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to return home for service, I contacted Hoffman Estates Audi for service. I worked with Luke Gronski in the service department. Although I was not a customer at this particular Audi dealership, he was extraordinarily helpful and treated me as a longtime client. He arranged transportation for me while my car was being serviced and kept me informed via telephone as the service progressed. I had such a good experience with Luke, that my husband and I, when looking for a new vehicle this past January, decided to travel the distance to Hoffman Estates Audi to purchase a new vehicle. If it hadn't been for my positive experience with Luke and Hoffman Estates Audi, we would have purchased closer to where we live. Dean Turner in the sales department assisted us with our purchase ... spending a lot of time with us to pair us with a vehicle that met our needs. Upon arriving at the dealership the next day to pick up the vehicle, Dean spent several more hours going over each aspect of the vehicle with us ... explaining the differences between the vehicle we previously had and the vehicle we had just purchased. Several days after we returned home, Dean followed-up with a phone call inquiring as to whether we had additional questions. In April, we had our first scheduled maintenance appointment for our vehicle. Luke was again over-the-top helpful in every way imaginable ... lining up transportation for me, keeping me informed as my service progressed, etc. Though unrelated to the vehicle maintenance, he even took the time to explain how to use one of the MMI functions I had yet to figure out! Each visit to Hoffman Estates Audi surpasses our expectations!! More

Excellent Inquiry Response & Customer Service From the first phone call, to driving away from this beautiful lot, Necko Civic and his team displayed tremendous professionalism. I would definitely From the first phone call, to driving away from this beautiful lot, Necko Civic and his team displayed tremendous professionalism. I would definitely recommend this dealership for future reference. Thanks again More

Great Customer Service I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the time it would take to complete the service. The car got done a few minutes earlier than quoted and was in great condition. Audi Hoffman Estates is a top notch dealer and service center! More

Great Experience I went in to look at a car that I found online. I was debating whether to lease or buy, and we as leaning on leasing until I found this specific A4. I I went in to look at a car that I found online. I was debating whether to lease or buy, and we as leaning on leasing until I found this specific A4. I came in with an open mind and test drove it with Necko. He was very informative and knowledgable on the car, its model year, and its history. He made me feel comfortable enough with the purchase that I leaned toward buying. Didn't hurt that I got a killer deal. I told him what I was willing to pay for the car and came back $60 cheaper than I asked for. The sales experience was great as Necko was never pushy and demonstrated competency and politeness. He was honest and the buying experience was truly pleasant. I would buy a car from him any day and will again in the future. Good work over there at Hoffman Estates Audi! More

New wtaer pump My A5 had a coolant leak and Rick did a very professional job of diagnosing the problem, getting me a loaner and finsihing the repair sooner than prom My A5 had a coolant leak and Rick did a very professional job of diagnosing the problem, getting me a loaner and finsihing the repair sooner than promised. More

Always an Exceptional Experience I have been dealing with the folks at Hoffman Estates Audi (Formerly Schaumburg Audi) for almost 10 years since I bought my 2004 Audi A4. The car has I have been dealing with the folks at Hoffman Estates Audi (Formerly Schaumburg Audi) for almost 10 years since I bought my 2004 Audi A4. The car has been wonderful, but the reason I continue to go there is because of the excellent service department. The service consultants are always very courteous, attentive to my reason for being there, and prompt to take care of me. Eric is a pleasure to deal with. The quality of the work by their technicians is always top-notch. I don't know of another dealer that I would consider taking my car to for service. More

New Audi Q7 Love this dealership! Necko is always very friendly and helpful. He got us a great deal on a new Q7. We will forever be Audi customers! Thank you! Love this dealership! Necko is always very friendly and helpful. He got us a great deal on a new Q7. We will forever be Audi customers! Thank you! More

Service Review Mike Torelli is the guy to see here for your service advisor . He is always professional and courteous. He goes above and beyond to make your experi Mike Torelli is the guy to see here for your service advisor . He is always professional and courteous. He goes above and beyond to make your experience with the dealership a positive one . Highly recommend!! More