Audi Hoffman Estates
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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We purchase a new car every 10 years and it's always a grueling experience. But as we began to visit dealerships and test drive cars this year, it became obvious the Audi Q5 was the best smaller SUV on t grueling experience. But as we began to visit dealerships and test drive cars this year, it became obvious the Audi Q5 was the best smaller SUV on the market - and Elvin Velazquez the most competant sales person in the Chicagoland area! Elvin's friendly and personable manner, as well as his sense of humor, made him easy to work with - he was the antithesis of the pushy car salesman. Elvin listened to us and paid attention to our needs; he investigated the dealership inventory and presented us with many options in purchasing an SUV. His knowledge about SUVs in general, attention to detail, and thorough explanations helped us to make the right decision for us. Even after the purchase, Elvin was extremely patient when teaching us about all the bells and whistles on our new Q5. Elvin made our overall car purchasing experience very enjoyable, easy, and dare I say it . . . fun! More
Prompt and friendly service. Service are nice an clean, write up was fast and explained in detail. Loaner cars provided. All around a great place to buy and service your Audi. Car was taken in on time and write up was fast and explained in detail. Loaner cars provided. All around a great place to buy and service your Audi. Car was taken in on time and returned washed and ready at promised time. Email reminder sent the day before your serive appointment which was nice. More
I have only had great experience with this dealer. Was recommended by 4 of my friends that have 1 or more Audis. Service department is (Andy, Tony and Eric) very competent and accommodating and Vern in sa recommended by 4 of my friends that have 1 or more Audis. Service department is (Andy, Tony and Eric) very competent and accommodating and Vern in sales and Jim the Manager are great guys. I recommend them all the time. More
Schaumburg Audi is the most personable, professional, efficient, caring dealershiip I have ever done business with. (Any more, it doesn't feel so much like doing business as it does visiting family.) E efficient, caring dealershiip I have ever done business with. (Any more, it doesn't feel so much like doing business as it does visiting family.) Everybody there has a perfect balance of friendliness and professionalism. They are very knowledgable about the service needs of your vehicle. The owner takes the time to shake your hand when he encounters you. All of the staff, whether it's the cashier, salesmen, mechanics, appointment advisor, etc. are pleasant, efficient and friendly (but not intrusive). Someone is always there ready to give prompt service (most of the time, they're right out, with paper in hand, before you exit your car). I have never experienced any 'attitude', rudeness, or ambivalance of any sort. My car is always well taken care of, washed and vacuumed. Even the porters are friendly and efficient. One of the most pleasing things I've noticed is they don't play 'favorites'. I've been a regular customer for about three (3) years now and I know who's who. However, when I entere the service area, if there are other people ahead of me, the service advisors take their time with whomever is ahead of me, still acknowledging I'm waiting. They never take their attention away from the person they are doing a service write-up for, which is extremely impressive to me. I wish I could think of many more eloquent ways to put it; suffice it to say - THEY ARE THE BEST! I would recommend them to anybody, any time. More
GREAT PEOPLE, GREAT SERVICE,VERY PROFESSIONAL, I ONLY STAY HALF HOUR, AND I DRIVE ALWAY MY NEW CAR.I DID NOT WORRY ABOUT ANY PART OF THE PROCESS. MARC & AL GREAT PEOPLE VERY FRIENDLY AND VERY NICE, I ORD STAY HALF HOUR, AND I DRIVE ALWAY MY NEW CAR.I DID NOT WORRY ABOUT ANY PART OF THE PROCESS. MARC & AL GREAT PEOPLE VERY FRIENDLY AND VERY NICE, I ORDERED THIS CAR BEFORE I GO TO THE DEALER, THEY SUPRISELY INPUT MY HOME ADDRESS IN THE NAVATION SYSTEM. HIGHLY RECOMMANDED More
Ted in service has taken care of me ever since I bought my A6 over 3 years ago. He is always courteous and friendly. In addition, he provides accurate information regarding the service to be performed an my A6 over 3 years ago. He is always courteous and friendly. In addition, he provides accurate information regarding the service to be performed and takes the time to listen to my problem description. He has never failed to take care of any service or warranty issue I have had. More
I had researched various Audi dealerships in the city for a new A5 Coupe. Unfortunately, most of the dealerships I had contacted didn't see too concerned about my business unlike Schaumburg Audi. Their sales a new A5 Coupe. Unfortunately, most of the dealerships I had contacted didn't see too concerned about my business unlike Schaumburg Audi. Their sales staff, especially Jimmy C., made me feel like my business was wanted and even ordered the A5 to my specifications. I was updated on my order and made sure the price was right even though the car is in high demand. I highly recommend this dealership to anyone who is interested in purchasing a new Audi. Go run to Schaumburg Audi now! :) More
All around great service every time I go there. Ted always provides great customer service. I've been going to this dealership for service for almost 3 years now and purchased 2 vehicles from them. A always provides great customer service. I've been going to this dealership for service for almost 3 years now and purchased 2 vehicles from them. As long as I'm looking for an Audi, I will not go anywhere else. More
Have dealt with the dealer for more than ten years, purchasing three luxury vehicles. Staff is always great. In this case the service rep pointed out a failing part in my truck lift mechanism. They purchasing three luxury vehicles. Staff is always great. In this case the service rep pointed out a failing part in my truck lift mechanism. They ordered the part, painted it ahead of time and installed it while I waited. More
We are returning customers and highly recommend Schaumburg Audi. Buying a car has never been easier! We met with Al upfront and rather than keep us waiting at the showroom too long while they loo Schaumburg Audi. Buying a car has never been easier! We met with Al upfront and rather than keep us waiting at the showroom too long while they looked into a model we were interested, he worked with us via email and phone, which was very convenient and appreciated. Al ended up being ill the day we picked up our Q5, but his very dependable teammate, Dean Turner, was terrific and took alot of time to walk us through all the amazing capabilities that the Q5 has. We are looking forward to enjoying the vehicle for years to come. More