Audi Hoffman Estates

service Mike was quick to write up service order then porter quickly took car and friendly service was done from start to finish everything went great. Mike was quick to write up service order then porter quickly took car and friendly service was done from start to finish everything went great. More

Excellent Customer Service I have previously owned an Audi S4 (4.2L V8), and was searching for just the right vehicle that would give a similar performance feel. Because Audi do I have previously owned an Audi S4 (4.2L V8), and was searching for just the right vehicle that would give a similar performance feel. Because Audi doesn't release every model every year, I actually waited quite a few years to find the perfect match - the 2018 TT RS. I had been to several dealers in the area and was disappointed that many sales people were not specialized in the RS line or conveyed strong technical knowledge of the Audi vehicles. I knew exactly what I wanted, it was just a matter of who I wanted to establish a relationship with to buy the car and then to maintain it. I walked into Audi Hoffman Estates and was immediately greeted. I said what I was interested in, and was introduced to Mike Macedon as the expert. He did not disappoint - he's very professional and respectful of all his customers. He spent a lot of time with me, answering questions and discussing technical aspects of the vehicle. As a female customer, that quality is sometimes hard to find. It's clear Mike is a car enthusiast and really enjoys his job and where he works. I ordered the TT RS after talking to Mike and, for that type of vehicle, thought the price was fair. The TT RS ended up being on allocation for 6+ months and Mike kept in contact the whole time with status updates and what he was doing to try to get an allocation released, or to help me get the car sooner. Mike has always been courteous and communicative. When he was finally able to secure the car, he had all the administrative work done in advance. The purchasing experience couldn't have been easier. Mike also introduced me to Rick Kelstrom in the service department, and Rick has also been excellent to work with. If you're lucky enough to work with Mike and Rick, I highly recommend going to Audi Hoffman Estates. More

Great service! Great service for our first time there. Will be coming back. Ted was very helpful and provided us with all the information we needed for our Audi. Great service for our first time there. Will be coming back. Ted was very helpful and provided us with all the information we needed for our Audi. More

Excellent Just left the dealership. Had a wonderful experience buying my A6 with Carlo. I’d recommend Carlo and Audi Hoffman Estates to anyone looking for a Just left the dealership. Had a wonderful experience buying my A6 with Carlo. I’d recommend Carlo and Audi Hoffman Estates to anyone looking for a new car. More

Very good experience I started my search for a retirement/birthday present to myself back in August. I test drove the 2018 Volvo C60; the Lexus RX 350; the BMW x3 and the I started my search for a retirement/birthday present to myself back in August. I test drove the 2018 Volvo C60; the Lexus RX 350; the BMW x3 and the Audi Q5. I have had two Lexus RX vehicles in the last 12 years and what sets Audi apart, especially the Hoffman Estates location was Carlo Gilli. Before I test drove the car, Carlo spent 30 minutes going over the entire vehicle; soup to nuts. The standard features of this car were superior to those being offered by Audi competitors. My sales experience with Carlo, Dan Jigalov, the general manager and Nick Fricano, the product specialist far exceeded previous experiences with other dealers. Good customer service is invaluable regardless of what you buy, where or for how much. It is apparent that Audi's customer service is above and beyond anything I have experienced in my many years of car buying. My 3 month wait for the Q5 I ordered was worth the wait and I look forward to a long relationship with Audi and its prized staff. More

Greatest sales experience ever! Bought my A3 from Sabina and it was the best experience I’ve had at a dealer. I’ve bought a lot of cars in the past and have had sub par customer serv Bought my A3 from Sabina and it was the best experience I’ve had at a dealer. I’ve bought a lot of cars in the past and have had sub par customer service. Sabina was able to provide a fast and easy transaction. I would definitely recommend Sabina. More

115k service I am always greeted with friendly service, Mike is very helpful with explaining all areas of service performed. My car was ready when promised. The I am always greeted with friendly service, Mike is very helpful with explaining all areas of service performed. My car was ready when promised. The car was very clean upon return and ran great. More

35000 mile maintenance. 7:00 am appointment right on schedule. I was greeted warmly upon my arrival. I received a courtesy vehicle quickly and was on my way. Within two hour 7:00 am appointment right on schedule. I was greeted warmly upon my arrival. I received a courtesy vehicle quickly and was on my way. Within two hours, I received a call from Rich (Service Dept.) notifying me my A6 was ready to picked up. The entire experience was pleasant, including paying the invoice at the cashier. Thank you. More

Excellent experience buying my Q5 Staff is friendly, fair, thorough and very welcoming in anything that is needed. I will be a Audi owner for life and will always to go Audi Hoffman Staff is friendly, fair, thorough and very welcoming in anything that is needed. I will be a Audi owner for life and will always to go Audi Hoffman estates. More

Good Service Mike as always is very friendly and helpful. Overall good service experience on this trip. will surely be coming back to Mike directly next time aroun Mike as always is very friendly and helpful. Overall good service experience on this trip. will surely be coming back to Mike directly next time around. More