Audi Hoffman Estates

Perfect service as usual! Rick is always a trusted service manager. Rick will always advise in what is best for the customer. His professionalism is why I always go to Audi of Rick is always a trusted service manager. Rick will always advise in what is best for the customer. His professionalism is why I always go to Audi of Hoffman Estates as I know it will handled with no issues. More

Overcharge The service staff is not very friendly. During my last visit I was charged for diagnostic fees around $190. After an hour, they came and told me I wou The service staff is not very friendly. During my last visit I was charged for diagnostic fees around $190. After an hour, they came and told me I would need to pay an additional $190 because they were not totally sure what was the ill issue with the adaptive light indicator. More

Audi Service The service at Audi Hoffman Estates is awesome. Work done perfectly and on time. Mike Torelli is awesome to work with and is always happy to help. I j The service at Audi Hoffman Estates is awesome. Work done perfectly and on time. Mike Torelli is awesome to work with and is always happy to help. I just go straight to Mike when I go in because he’s great to work with. Thanks Mike More

Top oil, oil change, and recall I recently bought my first car, an Audi Q5. Hoffman states Audi has been wonderful in helping me and accommodating to my needs. I got my oil top off b I recently bought my first car, an Audi Q5. Hoffman states Audi has been wonderful in helping me and accommodating to my needs. I got my oil top off before the oil change because this dealer is busy during the weekends. Plan ahead and make your appointments 2-3 weeks in advance to make sure you get the time you want in Saturday. Everyone is very nice and they take the time to explain what’s going on with your car. I had a recall on my car so I came back within 2 weeks to get everything fixed. Audi i was explain have a tendency to burn oil after than other cars. However, you can come in between your oil changes to top off the oil if needed. They clean the interior of your car as well as a car wash. I definitely recommend you to take your Audi to this dealer. More

Excellent service Always received excellent advice and services from this dealer. So sorry that I am terrible with names. Also, sales rep showed me my next car with p Always received excellent advice and services from this dealer. So sorry that I am terrible with names. Also, sales rep showed me my next car with patience and without pressure. More

Great experience Carlo was amazing to work with, he answer all my questions. After I bought my car he took time to help me learn a few functions of my new A4 Carlo was amazing to work with, he answer all my questions. After I bought my car he took time to help me learn a few functions of my new A4 More

Always treated exceptionally well We were recently in the market for an SUV. After researching competitive models, we once again found Audi to be the most impressive. We previously pur We were recently in the market for an SUV. After researching competitive models, we once again found Audi to be the most impressive. We previously purchased an A4 from Carlo at Audi Hoffman Estates. AHE has always exceeded our expectations. We contacted Carlo. He always treats us with great courtesy, is completely honest and has extensive knowledge of Audi products. We are extremely pleased with our 2019 Q7 purchase. Thanks Carlo. More

Poor communication and sub par service Made an appt. dropped car off at 8am I had to call to get an update at 2pm. SA said he would call me back in 10 mins. An hr later I called back. He pu Made an appt. dropped car off at 8am I had to call to get an update at 2pm. SA said he would call me back in 10 mins. An hr later I called back. He put me on hold for 7 mins to get an update. He said my car was in next. Finally at 330 they call me to update me. They got it fixed but took forever. When I arrived they said it was due to lack of employees, being overall busy and they had a number if waiters come in. Why did I book an appointment if I could come in off the street and be serviced faster? SA was pleasant but poor communication overall. I am a vendor of this dealership and thought after buying a used Audi from another dealer this would be the best place. going forward I will rethink my options. More

Excellent Ted was very helpful and responsive to the service and quoting out new tires. He was professional and very friendly helping us throughout the day. Ted was very helpful and responsive to the service and quoting out new tires. He was professional and very friendly helping us throughout the day. More

Fast and very efficient! It was time for an oil change and a tune up. Your service technician Ted did what he always has done in the past— gone above and beyond! I received a It was time for an oil change and a tune up. Your service technician Ted did what he always has done in the past— gone above and beyond! I received a a video report, along with a checklist of the minor issues, and when I called he was honest and very upfront. I did do a few minor extras, but I was very confident with what he told me and how to proceed for the future. Your dealership has always been my preferred Audi source. Keep doing what you guys do best!! Thanks !!! More