Audi Hoffman Estates

BOGUS $528 "DIAG FEE" FROM AUDI HOFFMAN ESTATES I really need to voice my concerns on this visit around Dec 6, 2018..... About two weeks prior to this issue, I was there getting my oil change servic I really need to voice my concerns on this visit around Dec 6, 2018..... About two weeks prior to this issue, I was there getting my oil change service. I was informed that my 55k, mile service was due, which included timing belt, spark plugs and other services. Though my 2014 A8L has only about 42k miles, I was told that time had come before the miles. So, I accepted the recommended service, and what would have been the regular oil maintenance service, turned into a cost of over $1300 bucks. During this same visit, I was told my battery tested poorly and replacement was recommended at an additional $268 plut $145 to install.. I accepted that recommendation, resulting in a total bill near $1800 dollars. Two weeks later, and only having driven the vehicle home since this service, I notice the tail lights flashing (as if the hazards were on) in a "glitchy" sort of way while the car was in the garage, withought car being started or running. I checked the hazards which were ok and not turned on. Just a glitchy type of thing - a blink here and there....Days later, i go to drive my car and the battery is dead - So, I realized I had No electrical Issues, nor issues of any kind prior to the battery being changed. I called and the service writer suggested something may have accured during the battery installation. I took the vehicle to Audi of Hoffman Estates. They assumedthat after "testing components" and finding no problems, the issue may have come from my remote start system becaused they "disconnected and reconnected it" and the problem vanished - while at the same time, they confirmed that my remote start had no issues and could only " assume" the issue may be the result of a simple "reset". With this, I walk away with zero problems and was charged over $500 in "diag" fee's and was told there were 4 hours of diag but i was being charged 3 hours of diag, resulting in a bill of over $500 dollars. I believe that the issue was caused when Audi of Hoffman Estates changed my battery BUT they COVERED UP they're Error by blaming it on a "possible reset" of my remote start system which ended up having zero problems. All of my servicing has been with Audo of Hoffman Estates. Realizing that I had just recently accepted recommeded services including BATTERY CHANGE,timing belt, spartk plugs and other services, They Could Have WAIVED the BOGUS $528 "DIAG" fee due to recent services rendered as recommended which cost me nearly $1800 dollars. But a Bogus $500 plus diag fee?? after spending $1800 a couple weeks prior? Really?? Pure Rip Off!! My vehicle had zero issues prior to the battery change. Shame on you AUDI OF HOFFMAN ESTATES for being GREEDY RIP OFF ARTISTS. Truth be told, I'm NOT Sure ANY of the recommended services were actually done. I have NO Proof that parts were replaced. Only a Paid Bill. But I'm Sure you did something with my battery due to the immediate issues afterward. However, The LOSS of my service business will cost you more than the BOGUS $528 DIAG FEE you just charged me for an issue I believe was a result of the replacement battery install which YOU apparently Covered Up by "assuming" it was my NON-Faulty Remote Start System. Moving forward, I'll have my vehicle serviced elsewhere. The One Star is only because there are no catagories for a more Negative Score. AUDI OF HOFFMAN ESTATES ARE RIP OFF ARTISTS AND TAKE ADVANTAGE OF LOYAL CUSTOMERS! More

Excellent Mike was very professional as always. Was very accommodating when it came to my scheduling and rescheduling, and always very polite and professional w Mike was very professional as always. Was very accommodating when it came to my scheduling and rescheduling, and always very polite and professional when I come in. As always Mike got right down the business and had me out the door in no time at all. Super easy and an overall great experience More

Superb! As always, very impressed with the service of Audi Schaumburg Staff. The service was timely, well executed and well done. Rick took time to explain al As always, very impressed with the service of Audi Schaumburg Staff. The service was timely, well executed and well done. Rick took time to explain all of the info to me in detail. Thank you. More

Scheduled Maintenance Superb, professional, no pressure service. Mike T. is always knowledgeable and listens to what it is I need done on my vehicle. I also appreciate the Superb, professional, no pressure service. Mike T. is always knowledgeable and listens to what it is I need done on my vehicle. I also appreciate the tech's videos on what is going on w/ my vehicle. pictures and detailed audio makes my experience much more efficient and pleasurable. More

Recall - Airbag From start to finish, Mike C. was professional, knowledgeable and kept me updated in regards to the timeline for repair completion. Also appreciate th From start to finish, Mike C. was professional, knowledgeable and kept me updated in regards to the timeline for repair completion. Also appreciate the techs video regarding my cars health. More

Used car purchase Saw a vehicle this dealership had online to purchase. Called to see if they still had it in inventory, and they told the truth with no ploy to just tr Saw a vehicle this dealership had online to purchase. Called to see if they still had it in inventory, and they told the truth with no ploy to just try and get me into the door. I loved the vehicle and the purchase went so smoothly. Didn’t feel as though I was being pushed, which I don’t like. Bought two days ago and so far still loving my purchase! More

Mike Torelli is an excellent service rep Mike is a fantastic rep. He’s the one guy I can trust to get things done. There was a little miscommunication and one of the service jobs weren’t co Mike is a fantastic rep. He’s the one guy I can trust to get things done. There was a little miscommunication and one of the service jobs weren’t completed. But mike took full responsibility and made arrangements to get everything done in an efficient manner. Thank you mike for your diligence and can do attitude. More

Efficient and courteous It was thurough and done within an hour in addition to scheduled maintenance they removed several paint marked on the side of the vehicle for free It was thurough and done within an hour in addition to scheduled maintenance they removed several paint marked on the side of the vehicle for free More

Perfect as usual Everything was done as promised and time by the friendly professional staff! The vehicle had all the services performed and then they clean it in and Everything was done as promised and time by the friendly professional staff! The vehicle had all the services performed and then they clean it in and out! More

Wonderful experience I brought my car in for a scheduled maintenance. I was greeted by friend)y people. Mike was very professional and helpful. I found the video very info I brought my car in for a scheduled maintenance. I was greeted by friend)y people. Mike was very professional and helpful. I found the video very informative. All in all, it was a wonderful experience. I would highly recommend this dealership. More