Audi Hoffman Estates

Great quick happy Appreciate Mike Torelliin sevice area (his steadfast commitment to us has brought us back time and time again, he sees things through. Scott on line w Appreciate Mike Torelliin sevice area (his steadfast commitment to us has brought us back time and time again, he sees things through. Scott on line when interested in all road and Mike Macedonia who sold us car, he was kind and knowledgeable. I liked his low pressure style. More

Lack of trust I developed a flat tire and had to drive about a block to get to a safe spot to look at it. AUDI Connect worked well - had a service guy change the t I developed a flat tire and had to drive about a block to get to a safe spot to look at it. AUDI Connect worked well - had a service guy change the tire in less than an hour. Went to the Audi Friday morning. After a short period, the service writer told me they could not repair the tire and I had to buy a new one. I asked what caused the flat. He said he had no idea. I asked about warranty. He replied that tires have no warranty, but if I would have purchased their tire service package with the vehicle, it would have been covered. I had no choice -bought the tire at what I thought was a rather inflated price. When I got home, I was still upset. Called back, asking for service manager. A polite but not at all helpful person repeated what the service writer told me - my fault for not buying the tire package. I explained that I was never offered such an option; he replied he couldn't comment on that. I asked him what was wrong with the tire. He replied 'I don't know, must have been a road hazard, and road hazards aren't covered by warranty (the warranty he previously told me didn't exist). They may have been correct - maybe I did hit some kind of road hazard. But their inability to not tell me what was wrong with the tire, to tell me I made a mistake and was wrong not to buy the tire package with the vehicle, and their apparent desire to just sell and install a new tire, left me with the impression that I was getting ripped off. I have had previous interactions with the service department here with two previous cars. I have written positive reviews about those instances. This negative incident cancels everything I have previously said about Audi Hoffman Estates I will be back - I purchased "Audi Care' with the new Q3. I received nothing at time of sale describing what I bought - my fault for not being smart enough to ask for it. I can't find anything definitive on their web site telling me what I bought. Six days after asking my original salesman what it is or encompasses, I am still waiting ti hear. Not leaving me with a good feeling... again. More

Recall My 2 Audi’s both had recalls, service group coordinated the work to all be done in one day - quick and easy - one loaner and 3 trips to the dealership My 2 Audi’s both had recalls, service group coordinated the work to all be done in one day - quick and easy - one loaner and 3 trips to the dealership later and it’s done More

Customer service Always great to work with Mike! I am always greeted in the service dept with a professional and attention to detail attitude. It is a pleasure to own Always great to work with Mike! I am always greeted in the service dept with a professional and attention to detail attitude. It is a pleasure to own an Audi when the service is this fantastic More

Thank you Service Department Consultant Mike Torelli is professional and personable and provides customer service at the highest level with his knowledge and ex Service Department Consultant Mike Torelli is professional and personable and provides customer service at the highest level with his knowledge and expertise - it is a pleasure to work with him. More

Always a great experience. I have been servicing my Audi Q5 at Audi Hoffman Estates for several years. The dealership is impeccable and the Service representatives are extremel I have been servicing my Audi Q5 at Audi Hoffman Estates for several years. The dealership is impeccable and the Service representatives are extremely customer oriented. It is so nice to come in and have someone address you by your first name. The work is fairly priced and done on time. Loaners are provided. This is the only dealership that I take my vehicle to be serviced and detailed. I have 152K miles on my car and I attribute a large percentage of its long life to the Audi Hoffman Estates team. More

A7 Brake Maintenance Did a great job on replacing my rear brakes, as well as repairing an issue with my front brakes. I always come to Audi Hoffman Estates for service on Did a great job on replacing my rear brakes, as well as repairing an issue with my front brakes. I always come to Audi Hoffman Estates for service on my 2 Audis as they do a great job here. More

Recall Fast, efficient and thorough. Nice receiving updates along the way. Nice receiving a text when the call was ready for pick up. Was offered a loaner Fast, efficient and thorough. Nice receiving updates along the way. Nice receiving a text when the call was ready for pick up. Was offered a loaner but didn’t need it More

Tire Pressure Had a tire problem where I was losing air and the indicator light kept coming on. Not only was it fixed, but it was also found in another tire. My reg Had a tire problem where I was losing air and the indicator light kept coming on. Not only was it fixed, but it was also found in another tire. My regret is not asking what tire pressure I should be using in the front and rear tires, since what appears in car's booklet is different from what appears in the door jam. I'ld appreciate an email or phone call with that info. Thanks! More

Recall service Ted was great and he even helped me with a paint issue/question I had at no additional cost or time. Excellent service center. Highly recommended. Ted was great and he even helped me with a paint issue/question I had at no additional cost or time. Excellent service center. Highly recommended. More