Audi Hoffman Estates

Great all around experience! Everyone that I dealt with was very nice and thoughtful. The R8 tech was very cautious and did a great job on my car to make sure there were no issues Everyone that I dealt with was very nice and thoughtful. The R8 tech was very cautious and did a great job on my car to make sure there were no issues during the service appointment. More

First class service from first class people! We recently had a loud and continuous screeching noise coming from our front left wheel on our Audi Q5. We thought the brakes had a major problem. We We recently had a loud and continuous screeching noise coming from our front left wheel on our Audi Q5. We thought the brakes had a major problem. We brought the car in thinking we would have a large repair bill. They inspected the car for us and found that it must have been a rock lodged in the breaking mechanism. The best part was they didn't charge us for this inspection. More

Overall good job Staff very helpful. Lack of vehicle loaners was disappointing. My car was returned to me in perfect condition. The staff returned my Q7 to my house w Staff very helpful. Lack of vehicle loaners was disappointing. My car was returned to me in perfect condition. The staff returned my Q7 to my house which was very convenient More

Car went bad 2 weeks after I bought it. Very fishy. The people at the dealership (Carlo Gilli Jr.) bragged about what quality vehicles they sell, but only 2 week after purchasing a vehicle from them I h The people at the dealership (Carlo Gilli Jr.) bragged about what quality vehicles they sell, but only 2 week after purchasing a vehicle from them I had issues come up with the electrical system that cost me over $5500 dollars to repair and get the car to where it should have been when I drove it off their lot. I would never buy another car from them and I will make sure that everyone I know is aware of their shady practices. I expected more from a supposed reputable dealership. That is exactly why I choose to buy from dealerships and not the other smaller "luxurycars.com" sites. I was totally blindsided by this. More

Great sales representative experience Robert is a knowleadgble sales representative providing valuable information and tips about our new purchased car, it has been a pleasure to work with Robert is a knowleadgble sales representative providing valuable information and tips about our new purchased car, it has been a pleasure to work with him. More

Quick oil change Great service - however, they need to issue more service coupons like their competitors. I found coupons on line from other Audi dealers in the area Great service - however, they need to issue more service coupons like their competitors. I found coupons on line from other Audi dealers in the area More

Excellent experience This was our first purchase of an Audi and it was an excellent experience. The showroom is beautiful and Carlo was wonderful to work with. Although we This was our first purchase of an Audi and it was an excellent experience. The showroom is beautiful and Carlo was wonderful to work with. Although we visited Carlo on a couple different occasions to learn more about the Q7, he was friendly, informative, easy to work with, and personable in each encounter. We would highly recommend this dealership and Carlo if you’re looking to buy an Audi. Beautiful cars too! More

Faster than expected repair Fuel control module failed on Q8 - no replacements available in the US & Audi said it would be 2-3 weeks from Germany. Since I had to literally limp i Fuel control module failed on Q8 - no replacements available in the US & Audi said it would be 2-3 weeks from Germany. Since I had to literally limp into the dealer unannounced, no service loaners were available. They arranged for me to use a sales loaner for the 9 days my car was there. The part actually showed up ahead of the estimate & AHE had it installed & the car ready to go that afternoon. More

They need to text or call when they said they will. This was a regular oil change & brake fluid flush. We made appointment 6 weeks ahead. They said they will text by 4 pm when the car is ready. No one d This was a regular oil change & brake fluid flush. We made appointment 6 weeks ahead. They said they will text by 4 pm when the car is ready. No one did and after we called they said it will not be ready until Saturday and this was Friday. Then they told us Saturday it will not be ready until Tuesday as that is when the technician assigned to it will be back. What was the point of getting an appointment so far in advance? More

Looking back on visit Everyone always helpful !! Ted McConnell OUTSTANDING !! Have never visited this facility without being greeted in a friendly manner. They (ever Everyone always helpful !! Ted McConnell OUTSTANDING !! Have never visited this facility without being greeted in a friendly manner. They (everyone) seems glad to have you show up & the work is done in the quoted time estimated!! More