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Audi Hoffman Estates
Hoffman Estates, IL
5,659 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,659 reviews
June 24, 2024
Everybody was very nice since the time I walked in to the time I left everything was on time and the people were very cordial time I left everything was on time and the people were very cordial More
by Mic134
Verified Customer
June 22, 2024
The man who checked me in couldn’t have been nicer. Since I am now a woman by myself I don’t worry about anyone at your service center taking advantage of me. Since I am now a woman by myself I don’t worry about anyone at your service center taking advantage of me. More
by Lois kinney
Employees Worked With
June 20, 2024
Audi treated me so well! I was anxious and intimidated by dealerships before but I was greeted by Pawel and comfortable. No extra fees were added. I was shown an honest invoi I was anxious and intimidated by dealerships before but I was greeted by Pawel and comfortable. No extra fees were added. I was shown an honest invoice showing the car price and taxes. Other dealers were pushy and tried to throw in hidden fees but Audi did not. Audi is the best. More
by andreafierro33
June 20, 2024
The team was very knowledgeable and reasonably priced on parts and services needed. They spent extra time making sure all questions and issues were answered. I will return. parts and services needed. They spent extra time making sure all questions and issues were answered. I will return. More
by BKBOUK
June 19, 2024
DO NOT SHOP FOR A CAR HERE. I HAVE BEEN TO PLENTY OF DEALERSHIPS BUT HAVE NEVER BEEN TREATED AS DISRESPECTFUL AS HERE. WAS DECLINED A TEST DRIVE OF A CAR I WAS LOOKING TO LEASE I HAVE BEEN TO PLENTY OF DEALERSHIPS BUT HAVE NEVER BEEN TREATED AS DISRESPECTFUL AS HERE. WAS DECLINED A TEST DRIVE OF A CAR I WAS LOOKING TO LEASE HERE. I WAS ASKED IF I WAS LOOKING TO BUY TODAY AND I SAID YES BUT SINCE I GOT A BETTER QUOTE SOMEWHERE ELSE THEY WONT ALLOW ME TO TEST DRIVE THEIR VECICHLE AND BASICALLY ASKED ME TO LEAVE . LIKE I SAID I AM A SERIOUS BUYER AND COULD NOT BELIEVE WHAT THEY WERE SAYING. WHO EVER THE MANAGER IS HERE NEEDS TO BE FIRED. WHEN I TRIED TO CALL A MANAGER I GOT TRANSFERRED TWICE AND NO ANSWER. ABSOLUTELY PATHIC . I HAD EVERY INTENTION ON PURCHASING A CAR FROM THEM BUT YOU COULDNT PAY ME TO GO THERE AGAIN. BUT DO NOT SHOP HERE IT IS A WASTE OF TIME. I CANNOT EXPRESS MORE THAT I HAD EVERY INTENTION OF PURCHASING MY CAR FROM HERE AND WAS TREATED THIS WAY. CAN'T IMAGINE HOW THEY TREAT NON SERIOUS BUYERS. THIS WAS ALSO ON AN AUDI A5 THAT THEY HAVE PLENTY OF AND IS NOT ANY EXOCTIC CAR.. IT WAS A 52K CAR THAT THEY ARE DECLINING A TEST DRIVE OF. PATHETIC!!!! More
by stasiakiewicz1
Employees Worked With
June 18, 2024
Great service department. Very professional and always go out of their way to take care of their customers. This is the only dealer I take my A4 to. Very professional and always go out of their way to take care of their customers. This is the only dealer I take my A4 to. More
by TOM.KITZINGER
Employees Worked With
June 17, 2024
I am very happy with my service I received at dealership, and not to mention the sales representative. and not to mention the sales representative. More
by Millerzappy2004
Employees Worked With
June 16, 2024
Had my car in twice and the problem is still not completely fixed. People are nice and professional but it’s hard to get a timely response sometimes as the phone is often not answered when we call completely fixed. People are nice and professional but it’s hard to get a timely response sometimes as the phone is often not answered when we call. More
by KUTS08
Employees Worked With
Do not recall
June 16, 2024
I recently purchased a car from this dealership out of state, and I couldn't be happier with the experience. Isabela was fantastic throughout the entire process. Her communication was clear and prompt, an state, and I couldn't be happier with the experience. Isabela was fantastic throughout the entire process. Her communication was clear and prompt, and she was incredibly patient with all my questions and concerns. Unlike many salespeople, she wasn't pushy at all, which made the whole experience stress-free and enjoyable. I highly recommend this dealership, especially if you get to work with Isabela! More
by CSMITGA0212
Employees Worked With
