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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,659 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,659 reviews

August 01, 2024

Good service and follow up. Easy deal with. Charges ok. If easy get the load car will be good. More

by SHOPCRAZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service
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Aug 02, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 31, 2024

Great service experience… Tim was very professional, knowledgeable, and helpful, and he kept me apprised of status the whole time. More

by JOHN_BOWMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 01, 2024 -

Audi Hoffman Estates responded

John, thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 31, 2024

Anthony provided excellent customer service and kept me in the loop with everything that was going on while my car was getting repaired. More

by EK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony B. Service Dept.
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Aug 01, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

July 31, 2024

Very professional from the moment pulling in to driving away. Service was explained clear and completed in the time toldd More

by hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 01, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

July 31, 2024

Horrible customer service from Anthony Buchanan. Rude, inattentive and cold. Not at all helpful. Will not deal with them again. More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Buchanan - horrible
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Aug 04, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience, Karla, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 20, 2024

The staff is always very knowledgeable and helpful and the dealership is clean with nice amenities. I also love the dog that roams around. Your dealership is too notch!! More

by KSMITH54
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Audi Hoffman Estates responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Audi Hoffman Estates!

July 12, 2024

Very easy to work with. Purchase was quick and painless. Came from Indiana pick my car up and was in and out in under an hour More

by jimroldan73
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Audi Hoffman Estates responded

Jim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 08, 2024

Quality service for my Audi 5 and the check in process was done professionally and in a timely fashion More

by LORIPICKERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Lori, and look forward to your next visit.

July 05, 2024

Been a customer for many years; going back when it was Schaumburg Audi. Service people are always very helpful and answer all my questions More

by kkinchgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Jul 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

June 30, 2024

Service has always been outstanding and customer focused. They are undeniably one of the best service departments. More

by HJOBS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

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