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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,659 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,659 reviews

August 22, 2024

Hoffman Estates Audi is always very responsive and accommodating to their customers to ensure their vehicle satisfies the customers demands. More

by bill.norberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Aug 23, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review, Bill! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2024

This was by far the best experience I have ever had for a repair, a major one at that with a dealership. My car had to be towed over the weekend, and they handled intake and insane negotiations with the warr More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service team of Tim and Andy, Lukas, and the dealership operator team!
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Aug 21, 2024 -

Audi Hoffman Estates responded

Sarah, Thank you so much for your excellent review! We are so glad that Tim and Andy had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 21, 2024

First class services. Very professional and efficient. I always feel very comfortable at this place. Thumbs up. More

by TWGA54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Aug 21, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

August 20, 2024

This was our second vehicle purchased from Carlo. Again nothing short of exceptional service. Highly recommend!! More

by JHautz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Audi Hoffman Estates responded

It's great to hear that Carlo was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

August 20, 2024

Great Service and I appreciate the communication through text. Will def go back for service. More

by RHEAKALRA14
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2024

Very Professional the service department was great, didn't oversell me. Pricing could be more transparent but the courtesy was great. More

by MICHELE_1654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No review
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Aug 19, 2024 -

Audi Hoffman Estates responded

Michele, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 17, 2024

They always do a great job of understanding the issue and getting it resolved. I appreciate the loaner too! More

by ClemsonGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Anthony McGrath
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Aug 18, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 17, 2024

Very professional & well run. Excellent customer service. Job well done by everyone. Thank you I will recommend you. More

by CSMALL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 18, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 16, 2024

They have great service and very responsive to questions. Also, they were very efficient with my repair More

by Jermaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 15, 2024

Got the job done but it took longer than i anticipated 7 days to be exact needed the car so bad it would’ve been ok if i there was a loaner car available i was thinking maybe because the car was under warr More

by JONATHANRIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 16, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about the long wait and apologize for any inconvenience, Jonathan. We'd love to learn more and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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