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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,659 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,659 reviews

August 29, 2024

For recall repair, made appointment a week before and drove to the site, but was told there is no parts. Disappointed because I was taking a day off for the repair. However, dealer did a good job by qu More

by Chunli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2024

Everyone there is very professional and very nice to work with and very knowledgeable I always appreciate everything they do 😊 More

by FRANNYJCLEVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 28, 2024

Honest, trustworthy competent. I’ve used a lot of dealers, but am very comfortable with Hoffman states Audi. More

by brian.sammarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept
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Aug 28, 2024 -

Audi Hoffman Estates responded

Hi, Brian! Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 27, 2024

I haven’t been there in years. Until you get a service manager worth talking to, I will continue to take my business elsewhere. Not even sure why I would’ve received this. More

by Mary Myzia
Recommend Dealer
No
Employees Worked With
Didn’t deal with anybody
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Aug 31, 2024 -

Audi Hoffman Estates responded

Mary, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 27, 2024

The service was immaculate and timely. The staff was courteous and helpful. The ambiance is always great. More

by Dtanchev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
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Aug 28, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your service experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 26, 2024

they do a half-assed job and cleaning the car after servicing...in fact. the service person left their empty Fanta bottle in my car. they don't go above and beyond like other luxury car dealers either More

by mlcerasani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
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August 25, 2024

Professional, helpful and straight to the point. No games and just a solid overall experience. More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 25, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 25, 2024

Came in for an oil change, bought a used Q5 from Adam. Very happy with the deal. More

by OCONNORFAM03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Izewski
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Aug 25, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 24, 2024

Service Department argued with me that I did not have the prepaid service contract so I had to prove them wrong then they argued with me on what was included. Terrible first time experience. More

by RANDY.HERTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert LeGault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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August 23, 2024

I worked with isabela on buying my new car. It was the easiest and painless car buying experience ive had. Will be buying all my future veichles here. More

by GABESCHMITT27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Audi Hoffman Estates responded

Gabe, at Audi Hoffman Estates, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Isabela, and it was a pleasure having you at the dealership. We appreciate your review!

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