Audi Hoffman Estates

Pleasant to work with Tim Machonga in the service dept. He kept in regular communication. Tim was very accommodating, with me and other customers. Great loaner program, even when the parts came in early an He kept in regular communication. Tim was very accommodating, with me and other customers. Great loaner program, even when the parts came in early and I needed an extra day. Looked at the showroom and was not pressured while I browsed. Good info from Carlo for a future Audi purchase (sedan vs SUV). More

Everything was good Just I had to wait little too long more than 2,5 hours more than 2,5 hours More

Service at Audi Hoffman Estates was very good. The representative I worked with was both helpful and knowledgeable. I feel preventative maintenance visits can be an opportunity for high-end vehicl The representative I worked with was both helpful and knowledgeable. I feel preventative maintenance visits can be an opportunity for high-end vehicle dealerships to take advantage of you. I’ve never felt that way at this dealership. More

Andy is an excellent representative and a skilled problem solver. He quickly identified the issue and resolved it immediately. Overall, this dealership is a great place. solver. He quickly identified the issue and resolved it immediately. Overall, this dealership is a great place. More

Amanda went over and above selling a car. She made sure everything was to my satisfaction and ensured I was never inconvenienced. She made sure everything was to my satisfaction and ensured I was never inconvenienced. More

Excellent sales team. We're very patient and walked us through all the vehicles. Would highly recommend them. We're very patient and walked us through all the vehicles. Would highly recommend them. More

I am really glad that I was able to purchase my car at Audi Hoffman Estates. Amanda Filios was patient and kind while teaching me about the Audi technology and coaching me as I figured out how to manipula Audi Hoffman Estates. Amanda Filios was patient and kind while teaching me about the Audi technology and coaching me as I figured out how to manipulate the tech. She is a good conversationalist and is obviously an Audi fan, herself enthusiastic about the bells and whistles. I did have to walk away and deliberate my purchase, and while I did so, she was available for any questions that I had. Her follow-up was professional and I never felt pressured. I live in Chicago and she was solicitous in finding time that worked with the traffic to meet with me. I was pleased that Amanda followed up even after closing the sale, and felt as though she was sincere in wanting to make certain that I was happy with the car. Her professionalism is respectful and straightforward; her efficiency and hard work on my behalf made it easy to let go of the fear of being manipulated that some of us bring into the car-buying process. To that point: I also really appreciated the "haggle free" purchasing process. In sum, it was my first purchase of a luxury car, and the process was as luxurious as the car itself. I can't recommend Amanda Filios and Audi Hoffman Estates enough. More

Nice clean environment to sit and wait. Did not feel pressured to do anything I was. It ready for Did not feel pressured to do anything I was. It ready for More

People are ok. Took Q3 in for turbo install but coolant light came on after about half hour driving and now have to bring car back in for re-check causing me big in Took Q3 in for turbo install but coolant light came on after about half hour driving and now have to bring car back in for re-check causing me big inconvenience. More

Not a good service & more expensive then other dealers. Not happy with service no choice. Not happy with service no choice. More