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Audi Hoffman Estates
Hoffman Estates, IL
5,659 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,659 reviews
Verified Customer
September 15, 2024
We are thrilled with our car and the car dealer. Amanda was extremely helpful. She anticipated what we needed to know and gave a thorough explanation of the car. Amanda was extremely helpful. She anticipated what we needed to know and gave a thorough explanation of the car. More
by prochaskageorgann
September 14, 2024
The salesman I worked with was very nice, knowledgeable, and professional. There were also many new and used Audis to choose from on the lot. and professional. There were also many new and used Audis to choose from on the lot. More
by LEHN.SHEPHERD
Employees Worked With
September 14, 2024
easy to work with and very up to date on Audi specs and set up set up More
by DJLJAJ
Employees Worked With
September 14, 2024
I've been a loyal customer for 10 years. I took my car in for regular maintenance today and was informed that they are now charging a 2.8% fee when you use your credit card to pay for servic I took my car in for regular maintenance today and was informed that they are now charging a 2.8% fee when you use your credit card to pay for service. Really? This dealership has made a decision to pass along the cost of doing business to it's customers. Well this isn't going to fly with me. This dealership has just lost a customer. I encourage people to not allow companies who have clearly made high profits these last few years to pass along their costs on to consumers. Shop around for a dealership that doesn't nickel and dime their customers. More
by Ron
September 13, 2024
Fantastic service. Great atmosphere. Easy process and easy to contact. Would recommend highly. Thank you. Great atmosphere. Easy process and easy to contact. Would recommend highly. Thank you. More
by MHALL17
Employees Worked With
September 13, 2024
For my first day it was ok they didn’t acknowledge me when I first pulled in at all the rep I had was very nice and when I returned to get the car it was much better everything went good when I first pulled in at all the rep I had was very nice and when I returned to get the car it was much better everything went good More
by MZWANDA45
Employees Worked With
Tim Machonga
September 13, 2024
The service professional was good about giving us a breakdown regarding what was needed, and the communication was excellent breakdown regarding what was needed, and the communication was excellent More
by MAGROWGRLS
Employees Worked With
September 10, 2024
Very terrible service and manager Andy, 12 days $700 for diagnostic and no final repar or quotation. Very terrible & rude service manager Andy Emberton diagnostic and no final repar or quotation. Very terrible & rude service manager Andy Emberton More
by vladk56
Employees Worked With
Andy Emberson - rude & terrible manager
September 09, 2024
For an Audi dealership, it’s too basic. No stations with private seating areas, but we feel like so much more could be done to make it better. Especially when you pay almost $100k for a car No stations with private seating areas, but we feel like so much more could be done to make it better. Especially when you pay almost $100k for a car. I still really disliked our sales person (can’t remember his name). Based on our experience, not sure we’d ever buy from here again. More
by MATT.HERNAL
Employees Worked With
