Audi Hoffman Estates

Selected the 60k Mile service from the website. Service advisor said she was doing it a different way so it was cheaper. The car has 70k miles and has never received any major work, I know the bra Service advisor said she was doing it a different way so it was cheaper. The car has 70k miles and has never received any major work, I know the brakes need replacing at there is some pulsing happening, and I would have liked some other recommendations. I came to pickup the car and was directed right to the payment desk. When I asked for a review of the work completed I was told I would need to speak with the service manager. She simply came by and said I take good care of the car and everything is good. At other dealers I have been supplied paperwork showing a report of what was done, I had to ask for this and was given a sort of attitude when I did. I was told my brakes are at 10mm which is impossible seeing I never replaced them, also asked about a noise I was hearing on the brake pedal that she stated they could not find but is very noticeable every time you hit the brakes. I am not confident I received the service I signed up for and for $700 only had an oil change, air filter, and cabin air filter replaced. I am in the market for a new SQ5 and actually test drove one at this dealership a couple weeks before but can say I likely will not purchase from here seeing how they managed this service. More

They are always there to help with our user errors. Salesman was very helpful too Salesman was very helpful too More

We very pleased with the service provided by all the members at Audi. The people went out of their way to make this a pleasant experience. members at Audi. The people went out of their way to make this a pleasant experience. More

I had originally intended to bring my car unto Morton Grove for service since that is where I leased it. However their location did not appear on the Audi app for some reason. I ended up being glad that Grove for service since that is where I leased it. However their location did not appear on the Audi app for some reason. I ended up being glad that I brought it to Hoffman Estates as the staff at Hoffman was very helpful and professional. More

Took to long,but I understand that parts were on back order. Need to reschedule to have my steering wheel aligned correctly, which I thought should have been taken care of after test driving after the al order. Need to reschedule to have my steering wheel aligned correctly, which I thought should have been taken care of after test driving after the alignment More

Amanda was super helpful and quickly responsive whenever I had questions/concerns. It was my first time purchasing a car, and she made it as first time friendly as possible. Would gladly work with her again I had questions/concerns. It was my first time purchasing a car, and she made it as first time friendly as possible. Would gladly work with her again. More

The service consultants are very effective specially Andy (service manger) is excellent always there to assist customers and service department to make things go smoothly (service manger) is excellent always there to assist customers and service department to make things go smoothly More

Excellent customer service and response to issues. Tim is always great! In Sales Adam is excellent in helping with my next purchase. Tim is always great! In Sales Adam is excellent in helping with my next purchase. More

We are thrilled with our car and the car dealer. Amanda was extremely helpful. She anticipated what we needed to know and gave a thorough explanation of the car. Amanda was extremely helpful. She anticipated what we needed to know and gave a thorough explanation of the car. More

easy to work with and very up to date on Audi specs and set up set up More