Audi Hoffman Estates

Mike Macedon and his team were outstanding—not only in securing the cars we wanted but also in quickly arranging winter tires and floor mats. Overall, their customer service was exceptional, and we will d securing the cars we wanted but also in quickly arranging winter tires and floor mats. Overall, their customer service was exceptional, and we will definitely return for future company cars! Our only regret is not getting our Audis from them much sooner. Instead, we endured 10 years of inferior service from the Audi dealership up north. More

Fabian did a nice job of keeping me updated with the progress during the appt. progress during the appt. More

I mistakenly left my $25 coupon at home, and the service writer declined to apply the discount to my service. This level of inflexibility was never an issue at the Naples Audi dealership, where I origina writer declined to apply the discount to my service. This level of inflexibility was never an issue at the Naples Audi dealership, where I originally purchased my vehicle and had it serviced before relocating to Illinois. More

Amanda greeted me as I walked and as it turned out, she was the sales person I had an appointment with. She had the vehicle I came to see freshly washed and ready for a test drive. Amanda’s Professional was the sales person I had an appointment with. She had the vehicle I came to see freshly washed and ready for a test drive. Amanda’s Professionalism and attention to detail was a big factor for me driving home a different vehicle than the one I drove in with! I’d like to thank Carlo for putting me in touch with Amanda! More

Good afternoon. Thank you for your work. I was satisfied with the service.Thank you Thank you for your work. I was satisfied with the service.Thank you More

Way too difficult to schedule an appointment, you can and they forward you to service but the phone is never answered and your call is not returned. Dropping my car off at service took over 20 min, this sh they forward you to service but the phone is never answered and your call is not returned. Dropping my car off at service took over 20 min, this should have taken a couple minutes. Instead they helped people arriving after me while associates stood around never offering to help. I called after a couple hours and they said my car was ready, no one contacted me when it was finished. It would be very challenging to do this again especially if something more serious needed attention on my cars More

My sales rep, Isabela, was able to lock in a service appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to your team! More

Professional, timely and very helpful service, nothing to improve. It was perfect . Details of service and additional options/prices explained clearly and in detail. improve. It was perfect . Details of service and additional options/prices explained clearly and in detail. More

What an exceptional experience! Adam made the process top notch and very very smooth! I am so glad I moved over to Audi and couldn't be happier with my new Q! Adam made the process top notch and very very smooth! I am so glad I moved over to Audi and couldn't be happier with my new Q! More