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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,725 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,725 reviews

April 16, 2025

Carlo is an outstanding brand specialist and salesman. My wife and I had a truly amazing experience with the purchase of our new Audi. Carlo presented his in-depth knowledge of the car's performance spe More

by lfcygan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hall
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Apr 16, 2025 -

Audi Hoffman Estates responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

April 16, 2025

Efficient update and care of my vehicle. Even provided a loaner so I didn’t have to wait. More

by staciejackson
Recommend Dealer
Yes
Employees Worked With
Service Assistant
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Apr 16, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 15, 2025

My biggest down fall in coming to this service center was the lack of communication. More

by tmilan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arlen brodeur 1 star
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Apr 18, 2025 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 15, 2025

The car I wanted was available and the dealership was prompt and courteous. The entire process of purchasing my vehicle was relatively quick and Robert was informative. More

by MrsPez1315
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 15, 2025

I brought my car in for its first big service and the experience was smooth from start to finish. The staff was friendly, check-in was quick, and they walked me through what the service would include. Th More

by ICHIGO_003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 14, 2025

One of the most hassle free service visits I’ve ever had. Nice comfortable waiting area. More

by toferath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I didn’t get a name.
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Apr 14, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 13, 2025

Good experience - Adam did a great job answering questions and showing us all the options More

by Bonnielyons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 13, 2025 -

Audi Hoffman Estates responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 13, 2025

Service for my 2019 S5 Cab went well advisor was pleasant and car came back nice and clean only issue was i had to ask for the inspection report More

by redtr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember name
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Apr 13, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 12, 2025

Front brakes and rotors were replaced at your dealership. The brake dash light was coming on and it turns out your techs did not replace the brake sensor and they just zip tied the broken sensor and left it. More

by dbrozewski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ricky Bautista
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 11, 2025

Never a disappointing experience when coming to Audi in Hoffman Estates, every time very friendly and helpful staff and always overall great service! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 11, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

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