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Audi Hoffman Estates
Hoffman Estates, IL
5,731 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,731 reviews
August 27, 2021
Brian Haske provided straight forward information about costs and timing. Tried to give some extra solutions where possible. And followed through as promised with contact when parts were in. costs and timing. Tried to give some extra solutions where possible. And followed through as promised with contact when parts were in. More
by jamesfrazier
Verified CustomerEmployees Worked With
Brian Haske, Rick Kelstrom, Mike Colles
August 27, 2021
Isabela was extremely polite and very knowledgeable. It was a pleasure working with her. was a pleasure working with her. More
by ALI RAZA
August 26, 2021
Rick was an amazing service advisor. Got me right into a loaner and on my way. Followed up on the car service. Car is great, electronics fixed! loaner and on my way. Followed up on the car service. Car is great, electronics fixed! More
by Jbmccon14
Employees Worked With
Rick Kelstrom, Mike Colles
August 24, 2021
Overall it was a good experience. Asked for loner car online, but didn’t find out I couldn’t get one until I arrived for my appt. also service notice a nail in my tire when I first arrived and would lo online, but didn’t find out I couldn’t get one until I arrived for my appt. also service notice a nail in my tire when I first arrived and would look at it. Told me my car was ready and I asked about the nail and they had to relook at it. Suggested I get a new tire after my tires were already rotates, so I had to wait another 45 minutes for the tire change. More
by ISAXISA
Employees Worked With
Andy Emberton
August 24, 2021
Iman is kind, engaging and knowledgeable about my car. He is very patient and took the time to explain the tech and mechanics the car and was accommodating in every way. I give him the highest rating I will is very patient and took the time to explain the tech and mechanics the car and was accommodating in every way. I give him the highest rating I will recommend him to my friends that want to buy a car! More
by HMORRISON2
Employees Worked With
Iman Panah
August 24, 2021
Excellent customer service ! Took the car at the appointment time and the work was done in a timely manor! Car was also cleaned! Thank you appointment time and the work was done in a timely manor! Car was also cleaned! Thank you More
by cheryl
Employees Worked With
Samantha Van Ryswyk excellent
August 23, 2021
Great service, facilities are very clean and comfortable. Staff is very friendly and customer focused. Loaner process simple and fast. We were on our way at no time Staff is very friendly and customer focused. Loaner process simple and fast. We were on our way at no time More
by AARTEAGAK
Employees Worked With
Rick Kelstrom, Mike Colles
August 21, 2021
For having setup everything over the phone my servicing went great. I went in for windshield replacement and they took great care of my car, looks factory new! Everyone is very straightforward and welcomin went great. I went in for windshield replacement and they took great care of my car, looks factory new! Everyone is very straightforward and welcoming. Everything discussed was done to the car. Courtesy vehicle was greatly appreciated! More
by michalopalka
Employees Worked With
Rick Kelstrom, Mike Colles
August 21, 2021
The process of dealing with Hoffman Estates Audi was great. Even with being in Indianapolis IN it went well. The car is beautiful and we are very happy with it. Thanks Carlo and all the other staff that great. Even with being in Indianapolis IN it went well. The car is beautiful and we are very happy with it. Thanks Carlo and all the other staff that helped to make this purchase happen. More
by Stella
Employees Worked With
