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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,659 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,659 reviews

November 09, 2024

Fabian is excellent! Great customer service. As is Andy the service manager! Part of the reason I buy and bring my 2 Audis in for service to Hoffman estates even though More

by KRIS.RHEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

November 09, 2024

Very attentive. Timely service and good communication all throughout. Comfortable waiting area also. Highly recommend More

by JEFF.CISMOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you for the five-star rating! It has been a pleasure serving you, Jeff. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years.

November 08, 2024

Fabian Jaimes was great and explained everything to me. And I happy with his professionalism More

by AUDIELALANIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes was great
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Nov 11, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fabian met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years.

November 08, 2024

Service was quick and efficient. Service was finished when promised and the car was returned clean and ready to go. Services advisor was very helpful answering additional questions I More

by TUHCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian the service consultant was very helpful.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you for the review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Audi Hoffman Estates.

November 06, 2024

Nothing was fixed, but they had my car 2 weeks. I gave 1 star because I got a good loaner and the team was courteous. More

by MGROSELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several people on service team.
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Nov 10, 2024 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 06, 2024

Friendly people, helpful with urgent appts. The dog a big plus for general atmosphere and the mood while waiting More

by UPSONLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about the names but everybody is extremely helpful and friendly
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Nov 07, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2024

Dealer has great communication on repair progress and completion day. Loaner was clean and readily available More

by STEVEMOORE010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remwmber
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Nov 04, 2024 -

Audi Hoffman Estates responded

Steve, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 03, 2024

Waited too long for a mediocre car wash at the end Overall service on car was excellent More

by CThalheimer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Thank you for your review! We are so glad that we had the opportunity to work with you and provide excellent service. We apologize for the car wash wait and will take your feedback into account. Please don't hesitate to reach out if you need anything else!

November 03, 2024

Staff members are very pleasant and helpful. All work has been completed within the promised timeframe in a smooth and efficient manner. Tim Mochonga is terrific; however, I really come for the More

by Janet Abri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Nov 04, 2024 -

Audi Hoffman Estates responded

Janet, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim and our team met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

November 03, 2024

Carlo Gitti was amazing, informative and knowledgeable. . You can tell he loves the product he sells and believes in it. Dealership excellent also. I like the fact it is privately owned also. More

by VLS1900
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Carlo, and for taking the time to leave us this wonderful feedback!

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