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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.7
5,533 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,533 reviews

September 06, 2024

Did not use the service center due to misinformation from the service department which was corrected by another Audi dealer More

by gregg.kobelinski
Service Communication
Recommend Dealer
No
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September 06, 2024

Fantastic job as always. The entire team and Kylo of course are the best. Got the issue resolved, had a loaner vehicle and I was back on the road again. Thank you!! More

by ZALEXWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Sep 06, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for Kylo and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 06, 2024

Really great, helpful, nice, quick, cute dog, peace of mind, no haggling, overall very great More

by mduco983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Sep 08, 2024 -

Audi Hoffman Estates responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 06, 2024

I just had a routine break check and look over of the vehicle. The process was timely and the staff was friendly and helpful. I was very pleased with the experience. More

by JPOTSIE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

September 05, 2024

Pleasant to work with Tim Machonga in the service dept. He kept in regular communication. Tim was very accommodating, with me and other customers. Great loaner program, even when the parts came in early an More

by PLK0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Machonga
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Sep 05, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with Tim, Carlo, and our team. We're glad to hear we delivered such a great experience!

September 04, 2024

Everything was good Just I had to wait little too long more than 2,5 hours More

by GOSKA_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We do apologize for the long wait and truly appreciate your patience. We look forward to working with you again.

September 03, 2024

Service at Audi Hoffman Estates was very good. The representative I worked with was both helpful and knowledgeable. I feel preventative maintenance visits can be an opportunity for high-end vehicl More

by BELLOWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 03, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2024

Andy is an excellent representative and a skilled problem solver. He quickly identified the issue and resolved it immediately. Overall, this dealership is a great place. More

by ISRBST07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Sep 03, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

September 01, 2024

Amanda went over and above selling a car. She made sure everything was to my satisfaction and ensured I was never inconvenienced. More

by RTAZBAZ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2024

Excellent sales team. We're very patient and walked us through all the vehicles. Would highly recommend them. More

by 7aven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

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