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Audi Hoffman Estates
Hoffman Estates, IL
5,533 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,533 reviews
September 13, 2024
The service professional was good about giving us a breakdown regarding what was needed, and the communication was excellent breakdown regarding what was needed, and the communication was excellent More
by MAGROWGRLS
Verified CustomerEmployees Worked With
September 10, 2024
Very terrible service and manager Andy, 12 days $700 for diagnostic and no final repar or quotation. Very terrible & rude service manager Andy Emberton diagnostic and no final repar or quotation. Very terrible & rude service manager Andy Emberton More
by vladk56
Employees Worked With
Andy Emberson - rude & terrible manager
September 09, 2024
For an Audi dealership, it’s too basic. No stations with private seating areas, but we feel like so much more could be done to make it better. Especially when you pay almost $100k for a car No stations with private seating areas, but we feel like so much more could be done to make it better. Especially when you pay almost $100k for a car. I still really disliked our sales person (can’t remember his name). Based on our experience, not sure we’d ever buy from here again. More
by MATT.HERNAL
Employees Worked With
September 08, 2024
I had an emergency towing situation. The crew at the service department did everything they could to identify the problem and give me options to fix or trade in the vehicle. It was a v The crew at the service department did everything they could to identify the problem and give me options to fix or trade in the vehicle. It was a very stressful experience and no pressure was applied to make a hasty decision. Thank you More
by JudyWitt
Employees Worked With
Adam Izewski
September 08, 2024
Ricky was very knowledgeable about the car and all of the details I needed to operate it. details I needed to operate it. More
by maureen
Employees Worked With
September 07, 2024
The service people are excellent stating from manager Andy to service consultant. Service always provided within estimated time Andy to service consultant. Service always provided within estimated time More
by beauty4224
Employees Worked With
September 07, 2024
Thank you for a great experience. Tim the service writer did a great job getting me set up with my service and keeping me updated as well. Joe sending me a video of my vehicle was a Tim the service writer did a great job getting me set up with my service and keeping me updated as well. Joe sending me a video of my vehicle was a great touch to the Audi service. I was completely satisfied with my service from Audi. Thank you More
by Happy
Employees Worked With
Tim Machonga and Joe Mattes
September 06, 2024
Always a good experience at Audi of Hoffman Estates. My service advisor, Tim and service tech, Anthony do a great job of keeping me informed and taking good care of both of our Audi’s. My service advisor, Tim and service tech, Anthony do a great job of keeping me informed and taking good care of both of our Audi’s. More
by ClemsonGuy
