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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.7
5,631 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,631 reviews

November 15, 2024

Andy was very helpful and did a great job for me! I was very thankful that he managed to procure a loaner for me, too! Tom Jozwiak More

by JOZWIAKTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy in service…5 stars!
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Nov 16, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review, Tom! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

November 15, 2024

The Service Advisor listened to my description of what I heard (screeching brakes) and passed it to the technician. They also checked for any oil leaks for me. More

by dolanbill82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Service greeter, service technician
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Nov 16, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

November 14, 2024

Amanda has been assisting me at the dealership for a solid 2-3 years now. I’d come in often, trying to score a discount on a car I’ve always wanted, and through it all, she has been nothing but professi More

by Chris D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie!!!
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Nov 16, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to write this review, Chris. Our customers are our top priority and your feedback is greatly appreciated! All of us at Audi Hoffman Estates are glad to have you as a customer.

November 13, 2024

Overall I’m happy with your service. My car is perfectly fine.In the future I will come there only. More

by TVARUGHESE1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 13, 2024

I was forced to cover all expenses associated with oil change and tire rotation on a certified pre-owned vehicle that I drove for less than a month from purchase date from this dealership. I find this a More

by Michael M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure who it was
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November 12, 2024

Completed as requested in a reasonable time. Comfortable work area to wait. Friendly, professional associates. More

by MICHELELYNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
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Nov 14, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2024

We found the dealership very accommodating. They worked extremely well with my wife and helped her understand the Q3 that we purchased. Dealership is clean and well organized. More

by JWB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2024

I have been a customer for many years, always wonderful service. Very Courteous and Professional More

by TDUNBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

November 10, 2024

Bob made the process easy to purchase the vehicle from out of state without having to make more than one trip. More

by Laurie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you so much for taking the time to share your feedback with us. Congratulations on your new purchase, Laurie!

November 10, 2024

I had a check ready loan to buy the car with big down payment. But Carlo here said either I have to finance with them or the person who was coming later in the day to look at same car would get it over m More

by Jaden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlo Gilli Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Audi Hoffman Estates responded

We would like to clear up a few inaccurate points you made in your review that have negatively reflected on our dealership and Carlo's role here at the dealership. There was a lot of interest in the specific vehicle you had your eye on in the very short time we had it after taking it in on trade. We did, in fact, have two very unhappy customers later that day when they were informed the vehicle had sold. Carlo's advice to you was on target when he addressed the financing because you didn't have another loan as stated, and that vehicle was in demand. We want to congratulate you on your purchase with us...but wish you wouldn't have tarnished the reputations of both Carlo and our dealership.

Nov 12, 2024 -

Jaden responded

There is nothing inaccurate about my “claims”. I am refinancing today but as stated before I had a pre approved auto loan , with the check ready from pnc bank for $38,500 at 6.29%. Carlo though forced my hand to finance with u guys at a higher rate as “I’d have a much better chance at getting the car”. Don’t worry as advised by the pnc bank advisor I have reported your dealer to Audi for the unethical business practices u guys have. Have a great day, I hope you do better in the future.

Nov 12, 2024 -

Jaden responded

I understand you guys want to save face, and try and claim I am not being truthful, but I already bought the car, I have 0 reason or motivation to make up lies. What I said is 100% accurate and my credit checks prove it. I had a check ready to go but as stated before Carlo claimed “I cannot guarantee that u will get the car if you don’t finance with us” again I have nothing to gain here, I just want people to know what they are getting into when dealing with your dealership. There is a reason your yelp reviews when searching your dealer on google is terrible (2.5/5) , and before u blame that on me too lol I’ve never made one. It’s just the truth, you guys are unethical. And Audi has taken note as they’ve received my report.

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