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Auburn Chevrolet
Auburn, WA
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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388 Reviews of Auburn Chevrolet
Verified Customer
January 18, 2024
Cindy was very helpful in meeting my concerns about my 2021 Chevy Tahoe .she took care of all of my concerns. I would recommend Cindy to everyone who has service needs and go to auburn chevrolet 2021 Chevy Tahoe .she took care of all of my concerns. I would recommend Cindy to everyone who has service needs and go to auburn chevrolet More
by leseidd7@msn.com
Employees Worked With
Cindy
January 18, 2024
Gypsi was awesome, they got my truck done a day earlier than expected. The team at Auburn Chevy has always taken care of me. Keep up the great work! than expected. The team at Auburn Chevy has always taken care of me. Keep up the great work! More
by joshuawoodie
Employees Worked With
Gypsi
January 18, 2024
I felt like an inconvenience for the service advisor Gypsi Longmire, from the start i received no communication or response from their “text” system. Every time i tried to call i felt like i was being p Gypsi Longmire, from the start i received no communication or response from their “text” system. Every time i tried to call i felt like i was being pushed away. As a service advisor i thought she would recommend or ADVISE me what responsibility Chevy or the dealership had to help me with my warranty repairs. After doing my own research, found out they were responsible to provide a rental until the vehicle was repaired. Knowing this i reach out to Gyspi and was told “well we don't have any rental cars at the time” “and if we have to go across the street we are only obligated to pay up to $40 a day”. So then i requested the ETA on when the vehicle would be done and i was told by her could be days since its on the rack and they would have to “order the part” i then requested the manager and was told 15 minutes later it would be done in two hours. How does it go from waiting on part order to it being completed in two hours? As a customer i would request a different advisor if possible. More
by Themichaelbrannon
Employees Worked With
Gypsi Longmire
July 20, 2022
Truck has been in the shop for repair since 12 July 22, it’s now the 20 July and still not ready for pickup. Service rep. Said they are short on staff. And no loaners or rentals are not available. This is it’s now the 20 July and still not ready for pickup. Service rep. Said they are short on staff. And no loaners or rentals are not available. This is not Acceptable I am a valued customer and being treated like this so I give them a one star only More
by Dmiller3009
Employees Worked With
Cindy
March 16, 2021
I absolutely could not be happier with the Auburn teams customer device! Highly recommend this dealer. Finally low pressure and great service! I was look for a specific car and they were able to get it customer device! Highly recommend this dealer. Finally low pressure and great service! I was look for a specific car and they were able to get it when no one else could. I came over from Spokane because of the service! Dr. Simonds More
by Ross Simonds
Employees Worked With
Faiz Hashmi
January 02, 2020
I first of all admit that I’m an idiot! I was so excited when I found a 2015 pearl in color Chevy Tahoe only a little over four hours away from my house that I didn’t think it through well enough. I drove f when I found a 2015 pearl in color Chevy Tahoe only a little over four hours away from my house that I didn’t think it through well enough. I drove from Spokane to Auburn to buy this vehicle. I was promised repeatedly and reassured by Chris that it was a single owner vehicle that had been bought there and serviced there religiously! There was only around 42,000 miles on the vehicle when I bought it. Their asking price was $48,000 which was extremely high But it was what I wanted so I made the drive. I’m a single mother of four children... I never received a copy of the Carfax after repeatedly asking for it after purchasing the vehicle. When I got back to Spokane I took it in to get new tires at Alton‘s thinking I had at least one more season left but I should just go ahead and do it anyways and I was told that my tires were borderline illegal because they were so worn out. I have put about 8000 miles on my car since buying it in April. $1000 I spent on the new tires and now my brakes are shot and completely grinding. $55k out the door plus the time for travel and hotel with four children is what I spent on this vehicle and I am so dissatisfied. I was excited when I saw the vehicle had weather tech but after vacuuming it out on my own after returning to Spokane from purchasing it I realized the weather tech had tore up all the carpet in the Tahoe. None of these things are mentioned to me and I do admit I should have not been so foolish and checked things closer myself but the bottom line is that they were dishonest and I trusted them to be a reputable company!!! I am so angry and frustrated I now have to pay for new brake pads rotors etc. when I should not have needed to put any money into this car especially new tires and now the brakes I am beyond irritated and I want to spread the word that this is not an honest dealership they are all about making money and don’t care if they put your safety at risk do not do business with the Chevrolet lot!!! More
by Bossyjocie
Employees Worked With
Chris
