Arrow Ford Inc.

My overall experience at Arrow Ford was awesome.Misty made me feel comfortablesince its been quite awhile since I have purchased a car.She answered all my questions,and if she didn't know she quickly fou made me feel comfortablesince its been quite awhile since I have purchased a car.She answered all my questions,and if she didn't know she quickly found out.Thank You Misty for making me feel like we were friends.Thank you to Kyle Wasson in Finance he is a truly great people person.He explained everything to be,and I had tons of questions for him.I never felt hurried or anything.Finally thank you to Mr. Martinez in the service dept. he took care checking everything on my 2010 Impala.Even tho I prefer Chevys to Fords,I will return to Arrow Ford for my vehicle repairs and maintence... I will refer my friends to Misty at Arrow Ford in the future. Thanks again for the whole team that helped me with purchasing my vehicle. Debbie More

Derek Mills was geat!!! He was very friendly and made sure we were taken care of. I knew what I wanted when i hit the door thanks to your website and the ease of use of it. He never pressured us and we sure we were taken care of. I knew what I wanted when i hit the door thanks to your website and the ease of use of it. He never pressured us and went out of his way to make sure we had the right fit for us. You truly have an assett in Derek. We were a little dissappointed in the service dept. that cleaned out our car before we purchased it. After we got home we found fruit loops and bulletts between the seats and in storage containers. Took them quite a long time to clean up the car. Which is odd to me since we were waiting forever with the finance dept. When I asked if they were busy that day and had lots of sales three different people told me no not really kind of a slow day. We waited an excessive amount of time for the finance guy to fill out the paperwork and as we sat waiting he stood and talked with fellow workers at the front of the building. We had already been waiting to sign papers for hours, this did not sit well with me. When we got to the finance office the gentleman just did not feel very personal or professional. Maybe it was just an off day for him. overall experience was good and will continue to do business in the future with Derek. As far as the finance department is concerned they need to take some customer service classes and some time management skills. I've talked with several people that have bought cars from arrow ford and from other places and consistently have gotten the finance wait time at arrow ford is the worst. Other places are much more efficent, fast, friendly and willing to go the extra mile. Derek did what he could but you just can't rush someone who doesn't wanna play the game. More

Pleased with our Sales Consultant and low-level of forcefulness, but we spent 4 hours of our Saturday there, waiting to sign papers, etc. for our new car. Took way too long for our liking. I realize forcefulness, but we spent 4 hours of our Saturday there, waiting to sign papers, etc. for our new car. Took way too long for our liking. I realize that it was a Saturday and probably busy, but that was unacceptable. Surely there's a way to make the process go quicker. We made our "deal" without much negotiation time, it was almost all just waiting. We do appreciate the play area however!! Got a lot of use! :) More

Overall one of the most professional and helpful dealers I ever had the pleasure of dealing with. Highly satisfied!!!! I would recommend Adam to all of my friends everywhere. I ever had the pleasure of dealing with. Highly satisfied!!!! I would recommend Adam to all of my friends everywhere. More

Great service Jerry was very helpful in getting what I wanted. He kept me updated on the new outlanders that came in and worked around my needs. wanted. He kept me updated on the new outlanders that came in and worked around my needs. More

Mike Hilliard was a pleasue to work with. He sold us on Mike Hilliard was a pleasue to work with. He sold us on the unit we purchased and made trasaction effortless. Mike puts excitement back into buying a Mike Hilliard was a pleasue to work with. He sold us on the unit we purchased and made trasaction effortless. Mike puts excitement back into buying an automobile. The truck we puchased is great. I recommend Mike to everyone. KP More

Mike Hilliard is excellent. He made the buying experience exceptionally easy. Very professional and easy to deal with. Actually felt good about the transaction. Mike made the whole transaction smooth and exceptionally easy. Very professional and easy to deal with. Actually felt good about the transaction. Mike made the whole transaction smooth and avoided any hitches. More

I recommend for Service. I haven't bought a car in Abilene since I was stationed here in the USAF 20 years ago, but my friends have always raved about their salesmen at Arrow. My now 2 year old Escape Abilene since I was stationed here in the USAF 20 years ago, but my friends have always raved about their salesmen at Arrow. My now 2 year old Escape was a problem from day one. I bought it new in Austin and moved home to Paint Creek 5 months later. It had already been in the shop once. It made a trip to Arrow 2 months later (Feb. '12) and Carrie really came through for me on getting my transmission software updated, yet again, and finding why my truck felt like it was driving through an earthquake every time it got up to 70 mph. It's always great to talk to a woman who knows cars; I was raised in the garage and on race tracks with my grandpa and dad building our cars, so I know what I'm talking about when it comes to wheels. She gave me the respect I have only ever gotten when talking to those who know me and my experience. Last summer, when a national chain repair shop literally killed my best friend's car, Paul Martinez and "Awesome Eric" (in Sales) helped her get into a new car without ripping her off. They also helped her get the money that repair shop owed her for the demise of her former, once perfectly dependable vehicle. (She and I were referred to Paul by another friend who calls him "MY service guy!") This September, I got fed up with multiple issues from my Escape. I took it to Paul Martinez and he was on top of my vehicle's diagnosis the whole time. I was very unhappy to hear that Paul researched my warranty and found that I did not get the warranty I told the Austin dealership I wanted when I bought my vehicle. I am now into extended warranty after only 2 years. NOT what I asked for from Leif Johnson. (Lesson learned; won't happen again.) Paul and his Service crew couldn't get to it for the first three days, and then tried for 2 days to get it to duplicate the problems I had. Nothing. Paul and I drove it together. Nothing. So, under extended waranty, I had to pay for 5 days of rental car. Kyle and Arrow policy helped me out on two but I still had to pay for three. That was money I really did not have to spare. Three or four days later I checked my bank account and found that someone at Arrow, I don't know who, had refunded me one of those days.Awesome...I didn't even have to ask. Sometimes, it's the smallest things you do that can make the biggest difference...thanks, Paul!!! More

Buying from Arrow was truly a pleasure. From sales to financing and service was awesome. Thank you Tara and Lisa for all your help. These ladies were awesome and made us feel right at home. I would de financing and service was awesome. Thank you Tara and Lisa for all your help. These ladies were awesome and made us feel right at home. I would definitely buy from Arrow and would recommend them to all my friends. Again, thank you. More

I bought 2 trucks today from Mike Hilliard. He went out of his way to get my business. He is always friendly and very knowledgeable. The whole process was smooth from start to finish and I got a great deal of his way to get my business. He is always friendly and very knowledgeable. The whole process was smooth from start to finish and I got a great deal!! Thanks Mike, I'll be back soon!! More