Arrow Ford Inc.

Will Always Go Above and Beyond!! How could I even start to begin how Mr. Owens goes over and beyond for his customers! By the way my name is Kathy Ramos I and a agent for Acceptance I How could I even start to begin how Mr. Owens goes over and beyond for his customers! By the way my name is Kathy Ramos I and a agent for Acceptance Insurance.Mr Awesome Johnny Owens have shared a lot of mutual customers for about 6 or years more. Friday June 13th 2014 Abilene experienced the worst hail storm my company has in a while.When I got to work that Friday 13th. I had more people in my office than the capacity i was allowed. A Million dollars and rolling paid out in damage. We went as far as had to bring in a appriser from our home office in Nashville, TN to help to get the ball rolling. Mr. Owens true colors showed a this time of need.He took and step above and beyond to help make sure exciting Arrow Ford customers were taken care of. Within his means of course.What a Great Guy!!… The Best IM Sure!! When you truly love your job it really shows ! He's always my go to Guy!! My hat off to him thank you with the bottom of my heart. Kathy Ramos - Acceptance Insurance 4201 N . 1 st St. Ste#A . Abilene TX 325-672-2300. More

Sold a vehicle to the unsellable I went in to test drive a vehicle and 2 hours later it was mine. Everything i could think of to bsck out they were ok with. I am enjoying the new truc I went in to test drive a vehicle and 2 hours later it was mine. Everything i could think of to bsck out they were ok with. I am enjoying the new truck. The whole experience was very easy. More

Great Customer Service Just bought my 2nd vehicle from Derek Mills, Great Customer service. Easy to work with and as always he was quick to get us what we needed. I would Just bought my 2nd vehicle from Derek Mills, Great Customer service. Easy to work with and as always he was quick to get us what we needed. I would recommend him anytime. We needed to get a used truck from my husband. I called him and told him what I was looking for picked it up that afternoon. Sealed the deal the very next day. He got us a great truck and exactly what we were looking for. I will recommend Arrow Ford and it's great team to anyone. More

Great Service + Great Selection = More Than Satisfied Custom My experience with Arrow Ford Inc. has been the best yet when purchasing a vehicle First of all, after experiencing a hail storm, with plenty of vehi My experience with Arrow Ford Inc. has been the best yet when purchasing a vehicle First of all, after experiencing a hail storm, with plenty of vehicles that were totaled (including mine), I had a few things on my mind...buying another car was just one of them. Arrow Ford made the process a breeze. My assistance began with great help from Tara, over the phone, who answered all of my questions and helped to prepare me with bringing in the proper documents (including those from my insurance company due to my vehicle being totaled from hail damage) and made me feel on-the-ball before even stepping onto the lot (also providing me with her cell phone number in case I had any other questions. I then came into the dealership and was helped by Brant, who did a wonderful job at finding me my new car. I went in hoping to get a used car I saw online, but after it sold the night before, he got me into a brand new car, same model, for roughly the same price. He helped me throughout the entire initial sales process, helping to secure a great deal for me on my new vehicle. My experience ended with Joshua, whom was on-point with his knowledge of finalizing the sale and explaining everything to me in detail. As this was the first time I have purchased a vehicle solo, these three individuals helped to make it a wonderful experience and gave me the 1-on-1 treatment needed to not only get me the best deal, but to also explain anything I needed throughout the entire process. I'm thankful for each and every one of them for all they did for me, especially after going through a hail storm the week before. They made the process of buying a car a breeze, and now I'm walking away (or driving away) with a brand new car I love. You can't ask for anything better than that!!! More

Rob was awesome!! Rob was so wonderful to work with! He listened to our wants and made it happen. I would recommend him to anyone. He was friendly and very helpful. He Rob was so wonderful to work with! He listened to our wants and made it happen. I would recommend him to anyone. He was friendly and very helpful. He told us the facts, good and bad. He made the experience a great one!! More

Great! I had to wait a little for delivery of my Truck. The Wait was worth it! Service was Great! I got the Truck I wanted. I had to wait a little for delivery of my Truck. The Wait was worth it! Service was Great! I got the Truck I wanted. More

Going above and beyond!! Back in May, I was in need of a rental car and had just found out that most of the car rental places in Abilene were closed for the day (Saturday). F Back in May, I was in need of a rental car and had just found out that most of the car rental places in Abilene were closed for the day (Saturday). Feeling defeated, I stopped in to a convenience store and just asked anybody that would listen if they knew where I could get a rental. This gentleman said "go to Arrow Ford, they have rentals". I was there in minutes only to find out that the rental department was closed. However, the nice sales guy saw that I was desperate and told me to give him a second to see what he could do. He found some nice ladies in the Parts and Service area and they set me up in a rental car just as they were closing for the day. I had their names written down, but somehow misplaced it, (sorry). Everyone there went above and beyond and they were so nice to help me out in such short notice. If your looking for a new car, service for your Ford or just need the parts; this is the place I would go if I lived around Abilene. Thanks again, Lesley from Arizona More

Fantastic Service I came in just to look at a car I saw online and ended up buying the car that day. My salesman Steve Perry and finance manager Joshua Davis were both I came in just to look at a car I saw online and ended up buying the car that day. My salesman Steve Perry and finance manager Joshua Davis were both fantastic to work with and made my car buying experience great! I will be recommending both to family and friends. More

My new car Mr Bunker was a good representive for Arrow Ford. I told him what I was looking for, the price range I could work with and the colors I did not want. Mr Bunker was a good representive for Arrow Ford. I told him what I was looking for, the price range I could work with and the colors I did not want. He looked on the web site, found several and brought them up for me to look at. I really appreciated his attidude and demeanor toward me the customer. The Escape I bought was just what I was looking for and more. It is a good SUV and the right size for us. More

Thank you Adam I just want Arrow Ford to know what an exceptional salesperson they have in Adam Keidl. He listened carefully to what I needed in a new car and had m I just want Arrow Ford to know what an exceptional salesperson they have in Adam Keidl. He listened carefully to what I needed in a new car and had my perfect car waiting for me. Thank you Adam! More