Arrow Ford Inc.

!! THANK YOU ARROW FORD !! As new Abilene residents from California we were met by many financing challenges due to extent of residency time here and almost gave up in purchasin As new Abilene residents from California we were met by many financing challenges due to extent of residency time here and almost gave up in purchasing a car after many stressful attempts. We were referred to ARROW FORD and we were told that if anybody could help us with our situation, it would only be by the professional people at ARROW FORD. We contacted Malcom and he promptly began on our specific needs and would go out of his way, even after hours to find exactly the vehicle we needed. Within a few days Malcom Johnson and Doyle Barker had us approved and we took delivery of the vehicle of our needs. We can't thank them enough for their hard work and excellent customer service. We would also like to thank the entire ARROW FORD TEAM for their customer service provided to us... Sincerely Hugo & Judith Garcia. More

Excellent Experience Adam Keidl was awesome to work with. Got me into the car I really wanted after shopping around and waiting on insurance for 2 weeks after my old car w Adam Keidl was awesome to work with. Got me into the car I really wanted after shopping around and waiting on insurance for 2 weeks after my old car was totaled. He was persistent,friendly, and made the overall experience of buying a car great. Thanks, Adam! The only downside was the rude finance guy I had to deal with. Two hours after being told they could beat my original loan rates, which they couldn't, I was told I was stupid for not using the company he wanted me to with and taking the $4k in add ons he came up with. After leaving his office using my original loan I got the keys to my car! If it weren't for Adam I would have left right then. Had there been no rude finance guy this experience would have been 5 stars. More

Review Derek was an awesome help in finding us a deal we could work with. He made our car buying experience easy going and stress free. That's hard to come Derek was an awesome help in finding us a deal we could work with. He made our car buying experience easy going and stress free. That's hard to come by. More

Great Sales Experience Rick & Malcolm did a great job listening to what I was looking for and working to help me find what I wanted in the budget that I had. They worked ve Rick & Malcolm did a great job listening to what I was looking for and working to help me find what I wanted in the budget that I had. They worked very well together making sure that I was taken care of as promptly and effectively as possible. This is the 2nd car I have bought from Malcolm and I will continue to use him because of his ability to listen and assist me in finding exactly what I want. Fantastic Customer Service!! Thank you!! More

Used Car Buying Experience I live in Burleson, TX which is about 150 miles from Arrow Ford. I discovered that Arrow had a 2012 "specialty" Lexus model that I was seeking and had I live in Burleson, TX which is about 150 miles from Arrow Ford. I discovered that Arrow had a 2012 "specialty" Lexus model that I was seeking and had a high interest. With the long distance involved, I wanted to insure there were no "surprises" about the vehicle before travelling to Abilene. Through a friend I was introduced to Gilbert who called me personally and literally "walked through the car" while on his cell phone to describe the condition of the vehicle. Given that, I drove the 150 miles to personally check out the vehicle. I met Maria Carducci for the sales process and frankly had the most pleasant and efficient sales transaction that I've ever experienced. I'm a "car nut" and have been through this process several times, and this was my best experience, including purchasing from a Lexus dealership. I couldn't recommend Maria more highly. I then went to Doyle Barker in finance which I sometimes equate to going to the dentist. Doyle could not have made that a more pleasant experience either. He completed all the details as efficiently and smoothly as I've ever seen it done. He exceeded my expectations on a financing option and all with minimum fuss and effort. Bottom line, Gilbert, Maria and Doyle made this the very best auto purchasing experience I've had. Thanks to all of you. Bob More

Best Car Buying Experience We went to Arrow Ford to look at a truck. Hands down this was one of the best buying experiences we have had. Adam Keidl was our salesperson and he ma We went to Arrow Ford to look at a truck. Hands down this was one of the best buying experiences we have had. Adam Keidl was our salesperson and he made the whole experience quick and easy! More

I would choose arrow again! Steve Perry was the first associate to offer help, almost immediately when I got out of my car. He was real friendly and took into consideration of w Steve Perry was the first associate to offer help, almost immediately when I got out of my car. He was real friendly and took into consideration of what exactly I was looking for in a vehicle. I would recommend arrow ford to all my friends and family. This was the second time I have gone through arrow ford to purchase a vehicle!! More

2 vehicles 3 weeks apart I am so pleased with the service and support I received from Brant!! I bought a car in April and quickly decided it was too low and small. I traded it I am so pleased with the service and support I received from Brant!! I bought a car in April and quickly decided it was too low and small. I traded it in for an Edge in May and love it!! He had excellent patience and determination to find a vehicle that "fit" me. I was extremely embarrassed about returning 19 days after my first purchase (I even cried) and he did not panic, even with the tears! He is very professional and relaxed which made the whole experience comfortable! More

Another good deal from our home town dealership. Rob Robinson was great, super friendly and absolutely no pressure, that's why we'll come back to him! And let's face it you just can't beat a Ford! Rob Robinson was great, super friendly and absolutely no pressure, that's why we'll come back to him! And let's face it you just can't beat a Ford! Rob was very patient and helpful. More

New Expedition purchase Adam Kiedl was extremely courteous and very organized! He allowed us to bring our Expedition home over night (before we purchased it), and made sure h Adam Kiedl was extremely courteous and very organized! He allowed us to bring our Expedition home over night (before we purchased it), and made sure he focused all his attention on us until the deal was complete. Adam was also very true to his word and followed through on every incentive he promised. I would definitely recommend Adam for any friends or family vehicle purchases in the future! More