Arnold Chevrolet Buick

NO SERVICE DEPARTMENT! I purchased a new Corvette and within a month noticed that it was leaking oil. I called ARNOLD CHEVROLET and attempted to schedule an appointment. I I purchased a new Corvette and within a month noticed that it was leaking oil. I called ARNOLD CHEVROLET and attempted to schedule an appointment. I was told I had to wait TWO WEEKS! The service manager RICH, said that this was his earliest available appointment. He suggested that I speak to my salesman about the problem(?) Does SALES now do SERVICE! I told him I did not feel comfortable driving the car while it was leaking oil. ARNOLD CHEVROLET COULD DO NOTHING FOR ME! I GOOGLED the problem to see if this dry sump engine had oil issues. In several AUTO FORUMS I saw that people were complaining about GM SERVICE BACK UPS...ON ALL GM CARS. Some car owners were waiting months. I thought I was safe purchasing a car that was not on the recall list.....how wrong was I. The thing that disappoints me the most is that GM knew about these defect autos for years and opted not to do anything about it. More

I am being sued by Arnold Chevrolet for not taking delivery of a car I no longer wanted. The worst experience in car buying. Do not deal with Arnold Chevrolet in West Babylon, NY. delivery of a car I no longer wanted. The worst experience in car buying. Do not deal with Arnold Chevrolet in West Babylon, NY. More

The worst experience I ever had. The price I came in The worst experience I ever had. The price I came in for was the price we saw on the internet under Certify Pre-own. When we spoke to the sale man The worst experience I ever had. The price I came in for was the price we saw on the internet under Certify Pre-own. When we spoke to the sale man, Lew, he stated that was the worry price and would not honor the paper print out. He also let us to believe that the only way to find out how much the car payment would be was to leave a deposit on the credit card which was only for the interest rate determination. No true, we were miss let. We also discover the vehicle was not a Certify Pre-own and he mention he would throw that in as if he was doing us a favor. Long story short, we receive nasty emails stating how we waisted his time and that we misunderstood. Basically he was trying to force us to purchase the vehicle. This dealership also spoke very poor about other dealership to make themselves appear better. More

I had very bad experience with this dealer I will never go back very bad customer service that is why I telling you never go @ this dealer go back very bad customer service that is why I telling you never go @ this dealer More

We went to this dealership with a specific vehicle in mind that we saw on the internet. The price for the vehicle was good so that was not the issue. My issue is with the salesperson Ms. Coleman who at f mind that we saw on the internet. The price for the vehicle was good so that was not the issue. My issue is with the salesperson Ms. Coleman who at first seemed friendly. However when we started getting down to price of the vehicle and what I would get for my trade in things started to change. First of all between her and the manager they were low balling me on my trade in. Then they would not budge on the price for the newer vehicle. Quoting there was a "lot of traffic on it" meaning a lot of people were interested. Guess what folks a couple weeks later and the vehicle is still listed. So much for the traffic. So we continued on with the deal anyway because like I said the price was pretty good. A couple days later we came in as directed by Ms. Coleman for a test drive only to find out that it wasnt even on the lot. It was supposed to be back within an hour so we left and waited for the phone call. It came a day later. We wanted to finance part of the vehicle and when we found out that it was a very high interest rate we started to hesitate. Then she curtly said it was because of the vehicles age. So after some thought we decided to drop the deal. When I spoke with her about it, she asked why in an unpleasant tone. So I told her our reasons and she very rudely said "well good luck." And believe me it was not in a nice way. They never tried to renegotiate or even try to work out a deal. That was it. So unless I deal with someone other than Ms. Coleman, I would not buy a car from them. More

The vehicle advertised was in less than good condition as per the description. The salesman (Fred) was inattentive, and did not go out of his way to demonstrate the car's features, or allow a test drive. F per the description. The salesman (Fred) was inattentive, and did not go out of his way to demonstrate the car's features, or allow a test drive. Furthermore, the salesman seemed more interested in finishing his afternoon snack than in selling any of the cars in the dealership. The salesman also was less than courteous in negotiating a deal, and his attitude seemed short at the end of my visit. More

Service manager "Mark" at Arnold literally screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/tr screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/transmission configuration, following request to have a hesitation on downshift concern addressed. After posting my complaints about him on Camaro5.com web site, the dealership owner and their attorney called me and said to remove the posting or they would sue me!!! They are absolutely NOT customer friendly. Can you imagine - a) being screamed at by a "service" manager and b) being threatened with a lawsuit because you posted your legitimate complaint. PS General Motors Customer Service refused to intervene because..."This is a legal matter between you and the dealership". Huh, because they threatened to sue me, GM wimps out?!?!? More

I had a great experience. Called about a Squealing noise coming from my 2010 Camaro SS. It ended up needing a replacement balancer and belt. They were very up front with what it need and didn't sneak anythi coming from my 2010 Camaro SS. It ended up needing a replacement balancer and belt. They were very up front with what it need and didn't sneak anything in on me. I was offered a ride home when I dropped the car off and was called when it was completed. Would definitely go back for service. Got everything replaced nd an oil change for $44. All the parts were under warranty and just paid for the oil change. More

Just purchased a 2011 Chevy Traverse. The salesman was super - super helpful. He was fast with everything, prompt and called back quickly. I was given lots of options. I got a great price due to an employ super - super helpful. He was fast with everything, prompt and called back quickly. I was given lots of options. I got a great price due to an employee purchase plan that was haggle free with a great price. Highly recommended! More

Online, I viewed used inventory of 2009 Impalas which indicated good prices and selection. I tell salesman exactly what I am looking for. What a waste of time! Instead of looking at a list and telling me indicated good prices and selection. I tell salesman exactly what I am looking for. What a waste of time! Instead of looking at a list and telling me what he has, he has me traipsing all over his lot while I'm waiting for him to get the keys for this car or that car. None of the cars were what I had specifically asked for (simply a white car with ebony interior). I figure, well I'll look a the new cars since they don't have the used ones that they listed online. Nastily, he informs me that new Chevys are on an adjacent lot with salesman in a different bldg. Another waste of time. AFter spending 10-15 minutes looking around in showroom finally someone asks if we need help. When I asked about the difference between certain models, he brings me to a large Impala model book on a rack and says "look." The salesman was very rude - certainly not interested in selling a car. When I ask him about ad in paper with unbelievable pricing, he brings me on the lot and says "that special price is only for that orange impala." This dealership turned me off to Chevys completely! More