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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,121 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,121 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 16, 2024

3 months for a oil change appt is unsatisfactory. Service mechanics were great scheduling sucks More

by THOMAS_FRANKOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Thomas, Thank you for your feedback, and I apologize for the long wait to schedule your oil change. While I'm glad to hear the service mechanics met your expectations, I understand that the scheduling delay is frustrating. Please feel free to reach out directly, and I'll do my best to accommodate you sooner for future visits. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 16, 2024

Everytime I take my car in my experience here is phenomenal. The communication from the whole team is clear and timely. I wouldn’t take my car anywhere else. More

by millerjakel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Miller
Report | Print
Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear that you consistently have a phenomenal experience with our team at Armory CDJR of Albany. Thank you for your loyalty with us. We look forward continuing to do business with you in the future!

October 16, 2024

Great dealership. This is my 35 th year with them. It's been a wonderful relationship. More

by TETOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon, Brian Walts
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your loyalty and kind words! 35 years is truly incredible, and we’re honored to have been part of your journey for so long. It’s been a pleasure working with you at Armory CDJR of Albany , and we look forward to continuing this wonderful relationship for many more years to come.

Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your loyalty and kind words! 35 years is truly incredible, and we’re honored to have been part of your journey for so long. It’s been a pleasure working with you at Armory CDJR of Albany , and we look forward to continuing this wonderful relationship for many more years to come.

October 15, 2024

Top notch service, very professional. For my vehicle, I definitely prefer returning to the dealer to maintain my vehicle. They are very proactive and give me warnings on upcoming issues More

by papabob_ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not deal with anyone in Sales or Administration only service
Report | Print
Oct 15, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your positive experience with us at Armory CDJR of Albany! We're pleased to hear that our team, including Paul, Marlon, and AJ, has been proactive in maintaining your vehicle. We look forward to continuing to provide top-notch service for all your future needs!

October 14, 2024

the salesperson had a wonderful personality and was very gracious whenever I called, very helpful with all More

by shensi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts
Report | Print
Oct 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback! Best Regards, Armory Customer Relations Team

October 14, 2024

Very fast service , Paul is a friend and always great to see him . Kept my vehicle nice and clean throughout the service More

by bela0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts, Lisa Stewart
Report | Print
Oct 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

October 14, 2024

My repairs were completed and I am happy to have my vehicle back. Nice work to the team! More

by roey37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Oct 15, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! Marlon and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

October 14, 2024

Have waited over four months for a loaner. The 1-2 week window for the part turned into a month, and since then have not been able to get the repair because we cannot go three days without a v More

by neklaiber
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
Report | Print
Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I apologize for the inconvenience and frustration you've experienced with our loaner program. It's concerning to hear about the delay in getting your vehicle repaired, especially during such a hot summer. We strive to provide timely solutions and it's clear we've fallen short here. Please reach out so we can address this issue directly and find a resolution that works for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 11, 2024

Marlon and the team were absolutely amazing to deal with during a warranty issue. Professional, courteous and very thorough! More

by dawn.yerdon.jtdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
Report | Print
Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're delighted to hear that Armory CDJR of Albany was able to meet your needs and provide a positive experience. Need anything else, Dawn? Stop by or give us a shout! We'd love to hear from ya.

October 11, 2024

I was treated with the utmost courtesy and respect. The Service Department got me in on time, did what they said and explained what they did and got ne out. More

by Polishman1953
Recommend Dealer
Yes
Employees Worked With
Paul Cassala
Report | Print
Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear that our Service Department at Armory Chrysler Dodge Jeep Ram Fiat of Albany provided you with courteous and efficient service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

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