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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,121 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,121 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 22, 2024

Paul Cassala is an excellent service rep. Efficient, accommodating and informative. He’s the reason I’ll go no where else. More

by Paul Wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassala -Five Star
Report | Print
Oct 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Paul! It's great to hear that our team provided you with such excellent service at Armory CDJR of Albany. Thank you for your loyalty and kind words! Remember, we're here if you need anything down the road!

October 22, 2024

Great friendly knowledgeable and easy to deal with … I would highly recommend armory Jeep of Albany More

by Lori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Brian Walts
Report | Print
Oct 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to leave us a review, Lori. Your kind words and recommendation means a lot to us. The Armory CDJR of Albany team is here to assist you with anything you may need in the future!

October 21, 2024

This review is not based on the Employees that have tried to help throughout this process but the overall process. The overall process is absolutely awful. I have dealt with at least 3 Service managers and n More

by Dickster
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Lombardo , Brian Walts
Report | Print
October 20, 2024

I thought I had to wait for 1 day but the job was done quicker than I expected. More

by CANDYKAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maron
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your wonderful experience at Armory CDJR of Albany ! We love hearing that we were able to get the job done quicker than expected! Your feedback means a lot, and we look forward to serving you again in the future!

October 19, 2024

Terrible scheduling service. Couldn’t answer recall questions. Long wait time for next service appointment. Service advisor at Armory was good. Service time was good. More

by aliciabakerny
Recommend Dealer
No
Employees Worked With
Don’t know anyone
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Alicia, I'm sorry to hear about the scheduling issues and recall questions you encountered. It's great to know that your service advisor provided good assistance, but I understand how frustrating long wait times can be. If there's anything else you'd like us to address, please reach out at any time. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 19, 2024

Just terrible service. I’ve brought all my cars for my wife and I for almost 40 years. Never again More

by JWBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolyn Hendrickson, Lisa Stewart
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your recent experience and appreciate your loyalty over the years. This is definitely not the kind of service we aim to provide. Please reach out to me directly so we can address the situation and do our best to make things right. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 19, 2024

I've had my car here for service twice in the past few months and the communication has been VERY poor. They don't answer the phone and take days to respond to voicemail or text messages. On more than on More

by keith.liscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with either the sales or administrative departments. I bought my car used elsewhere and depend on Armory for service.
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Keith, I'm sorry to hear about the communication issues you've experienced during your service visits. We strive for prompt and clear communication, so it's disappointing to learn we've fallen short. Please reach out directly when you have a moment. I'd like to ensure we address this matter properly and improve our process moving forward. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 17, 2024

I will definitely recommend armory car dealerships to my friends and families because of the professional style services I have always been receiving from armory More

by MCKELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker, Dave Crist, Lisa Stewart
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

October 17, 2024

Excellent Great customer service always a Pleasure going there, friendly and very attentive Would recommend to anybody More

by TONYMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Lisa Stewart
Report | Print
Oct 18, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience! We're happy to hear we provided excellent service during your visit with us at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We look forward to assisting with any future car needs!

October 16, 2024

The service person, Cait Foramen she took very good care of me and the follow up was very very good. More

by 54sticks58
Recommend Dealer
Yes
Employees Worked With
Cait
Report | Print
Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks a million for your review and kind words about Cait. We're proud to have her on the Armory CDJR of Albany team. If you need anything further down the road, we'll be here to help!

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