Armory Chrysler Jeep Dodge Ram FIAT of Albany

Oil Change Friendly, speedy, unscheduled stop in for an oil change. No sooner did I park my jeep in the express lane then I was being helped by the service desk Friendly, speedy, unscheduled stop in for an oil change. No sooner did I park my jeep in the express lane then I was being helped by the service desk and off to the waiting room while they pulled my jeep around to an open bay. Great group of people working the service desk and handling the repairs. More

Looking for new car We worked with Jerome Ruker, while looking for a new car and to trade our other van in. He was a wealth of knowledge and help. As it was our 1st day o We worked with Jerome Ruker, while looking for a new car and to trade our other van in. He was a wealth of knowledge and help. As it was our 1st day of looking , we had stopped at DePaula, the treatment was totally different than Jerome. We told him what we were looking for and he brought us what we wanted. He also took alot of time showing us the new bells and whistles, that we didn't have in our 2015 Town and Chrysler. More

Puchase of a used 2015 Subaru Forester Darren Diamond, my salesman, gave me the Diamond experience. He walked me thru everything, answered all my questions even my 'stupid ones' with extrem Darren Diamond, my salesman, gave me the Diamond experience. He walked me thru everything, answered all my questions even my 'stupid ones' with extreme professionalism More

Love Jerome We have been coming to Armory for 9 years working with Jerome Rucker. Every time it's an way process. Honestly we wouldn't be coming back if it wasn't We have been coming to Armory for 9 years working with Jerome Rucker. Every time it's an way process. Honestly we wouldn't be coming back if it wasn't for Jerome. More

oil change and rotate tires Very happy with my appointment and the speed that the service department accomplished the task. I have worked with Paul Cassala for my last to jeeps. Very happy with my appointment and the speed that the service department accomplished the task. I have worked with Paul Cassala for my last to jeeps. He is professional and an asset to your corporation. More

Another great experience! Called AJ for an appointment because I had a noise in my front end that changed depending on the speed I was driving. Turns out I needed a hub and bea Called AJ for an appointment because I had a noise in my front end that changed depending on the speed I was driving. Turns out I needed a hub and bearing and it was covered by my max care service contract. They got me in and out same day and my car is so quiet-it’s like brand new! Thanks again for the great service! More

Purchased car site unseen! My car buying experience at Armory was made the best possible by Salesperson Tryell Scheleede. He went above and beyond in each aspect of the purcha My car buying experience at Armory was made the best possible by Salesperson Tryell Scheleede. He went above and beyond in each aspect of the purchase. He was a great person to work with...very personable, professional, and he made the experience pleasant and comfortable. More

FAST AND EASY WAS ABLE TO DO DEAL OVER PHONE ON THURSDAY PICKED UP VEHICLE FRIDAY. DID PAPER WORK WITH JEROME AND THEN WE WENT OVER ALL THE VEHICLES EQUIPMENT FUNCT WAS ABLE TO DO DEAL OVER PHONE ON THURSDAY PICKED UP VEHICLE FRIDAY. DID PAPER WORK WITH JEROME AND THEN WE WENT OVER ALL THE VEHICLES EQUIPMENT FUNCTIONS. JEROME SET UP MY PHONE TO BLUETOOTH WITH A LITTLE HELP AND I WAS ON MY WAY HOME. More

Horrible experience I have been a loyal Dodge owner for many years. About 1 1/2 years ago, I decided to trade in my Dodge Avenger for a Dodge Charger. I purchased the car I have been a loyal Dodge owner for many years. About 1 1/2 years ago, I decided to trade in my Dodge Avenger for a Dodge Charger. I purchased the car and about a week later found that the battery was dead in the key fob. This was not a major deal, but was more of a nuisance. A few months later, after only driving the vehicle for about 7,000 miles, I found out I needed to purchase new tires. I paid a lot of money for the car and found it odd that they would sell it to me with end of life tires. Coincidentally, the salesman texted me to ask how the car was doing. I told him about the tire issue and got no response. Eventually I took the car to a tire shop and purchased new tires. I would like to think this was an honest oversight, but I have no way to tell. The car ran well for about a year after getting the new tires. Then, the muffler hanger broke and I took the car into a local shop. They told me the entire exhaust system was an after market part and didn’t even fit on the vehicle. I was quoted a substantial amount of money for the repair, so I contacted Armory Dodge to inquire about the warranty I purchased along with the car. They told me that it wasn’t covered under my warranty since “it looks like someone recently installed an after market exhaust system”. I explained that this is how Armory sold me the car and that I shouldn’t be responsible for it. They were not willing to budge and I ended up again paying more money for this car that I have only had for a short time. I was very disappointed with my experience at this dealership since they specifically state on their website that they use only Dodge parts. It is a shame because I was planning on buying another Dodge as my next vehicle but I am more than likely going to look elsewhere. All the people I encountered were very nice, friendly people. However, the problems with this vehicle and inability for them to absorb some of the costs that I felt were their responsibility will impact my decision to do business with them in the future. More

Marlon Hardie in Service is Outstanding Other dealerships should send thier service advisors to armory to learn and train from Marlon.Both times i have visited Armory, for service was profes Other dealerships should send thier service advisors to armory to learn and train from Marlon.Both times i have visited Armory, for service was professional, caring, and they explained everything. More