Armory Chrysler Jeep Dodge Ram FIAT of Albany

Service managers, since I bought my Jeep and have been bringing there for service, have been excellent with one exception, but even then the end result was satisfactory. I have owned the Jeep since 2020 a bringing there for service, have been excellent with one exception, but even then the end result was satisfactory. I have owned the Jeep since 2020 and I continue to bring it to Armory even though there are likely more affordable options for services. I expect to continue to. More

Billy was great to work with. This is my first Hybrid Jeep, and Billy explained everything to me in great detail. This is my 2nd Jeep through Armory and Billy has been my sales r This is my first Hybrid Jeep, and Billy explained everything to me in great detail. This is my 2nd Jeep through Armory and Billy has been my sales rep for both vehicles. He’s very helpful, knowledgeable, and has responded quickly to my follow-up questions. I would highly recommend Billy, and Armory Jeep. More

Good service, very happy with advisor Paul Cassala. He always does everything he can to help. He always does everything he can to help. More

I use to love using Armory for all my service needs for my Jeep, recently the service department has gone down hill tremendously. I have been trying to speak to someone on the phone there for 3 weeks and c my Jeep, recently the service department has gone down hill tremendously. I have been trying to speak to someone on the phone there for 3 weeks and can’t get anyone to answer or call me back. They seem to no longer care about their loyal customers so I’m moving on and taking my business elsewhere. More

Trying to charge us for the trunk not working when we just bought the car and been trying to Reach service and they don’t call you back . They should fix the trunk since we haven’t even Had the car a just bought the car and been trying to Reach service and they don’t call you back . They should fix the trunk since we haven’t even Had the car a month we will never buy a car from you people again. More

Welcoming friendly staff that went out of their way to help get the best deal possible help get the best deal possible More

We tried for 4 weeks to get an appointment. We continued to call and never received a call back. The We continued to call and never received a call back. The More

The car was a good fit for me and I looked forward to trouble free driving for a while however the used car failed going up a hill in Vt in the mountains. While AAA customer service was problematic, when trouble free driving for a while however the used car failed going up a hill in Vt in the mountains. While AAA customer service was problematic, when I had the vehicle towed to Armory I arrived in a rental car with receipts for lodging, car rental and towing. I left with a check for my expenses and a loaner car of the same model. I returned the loaner a few days later and picked up my car which needed a fuel pump. They covered all costs with the warranty. The only criticism I have is their communications are terrible. Nobody answers a phone anymore. I didn’t receive regular updates and tried multiple ways of getting a hold of someone. I’m glad I showed up in person at the time the tow truck dropped off the car. They need to improve their ability to communicate with their customers. More

I’ve always had excellent service with Armory Garage. I would recommend to others. Thank you I would recommend to others. Thank you More

Vehicle was dropped off Monday evening due to suddenly loud exhaust. Unable to get a hold of service dept or a return call Tuesday. My husband had to go there in person to talk to someone. We were told th loud exhaust. Unable to get a hold of service dept or a return call Tuesday. My husband had to go there in person to talk to someone. We were told there was multiple things wrong with car including something our extended warranty would cover with the cost $1500-2000, rest was out of our pocket at almost $3000. Parts on back order so taken to a different shop for the non warranty work to be told that it was not even the issue and if Armory did fix it was warranty fraud and a way to get paid. All issues fixed in 3 hours at another garage for $1780. Disappointed in Armory and their refusal to answer phones and clearly they misdiagnosed an issue to increase bill More