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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

Overview
Employees
Reviews
Vehicles
4.2
986 Reviews
Arriving in style isn't just an option. It's a necessity. And substance? We've got plenty. Every Chrysler, Dodge and Jeep®Certified Pre-Owned Vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest late-model vehicles get certified. And every vehicle undergoes a rigorous 125 point inspection and a thorough reconditioning process using Authentic Mopar Parts. Add to that a 3-Month/3,000 Mile Maximum Care® Limited Warranty,(1) a factory-backed 6-Year/80,000-Mile Powertrain Limited Warranty,(2) 24-Hour Towing and Roadside Assistance,(3) Car Rental Allowance(4) and CARFAX® Vehicle History Report, free 3-month subscription to SIRIUS Satellie Radio(5) and you don't have just any used vehicle, you've got one that's Certified.
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960 Central Ave

Albany, NY

12205

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Showing 986 reviews

August 14, 2024

They are always very helpful and courteous and my car is always finished on time. More

by MARGITRADLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Margit, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lisa met your expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

August 14, 2024

They broke my windshield and tried to blame it on me which it wasn’t my fault but they still fixed it but I rise you if you go in there to get something fixed, take a picture of your vehicle before you More

by Indie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Indie, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Armory Customer Relations Team

August 14, 2024

Marlon is 100% competent…. Which is why I have looked to the Armory dealership for repeated car purchases👍🏾👍🏾 More

by HESTERFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon is the recent service person encountered and he deserves top ranking!
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Aug 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Marlon and our team, and we look forward to working with you again. Best Regards, Armory Customer Relations Team

August 14, 2024

We had a Very good experience! Would return in the future. Hoping service is as good More

by AUTUMNSAM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Backlund
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Aug 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Sam, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Armory Customer Relations Team

August 13, 2024

Dealership Experience has Improved! !! Historically, I would take my car to the dealership for repair work, only to be disappointed with the outcome for one reason or another. BUT, I More

by Ms. Freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miron- Service Advisor
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Aug 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Armory Customer Relations Team

August 12, 2024

I went in for an oil change. Everything went according to plan and all worked out smoothly with great customer service. More

by Lilmina48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Armory Chrysler Jeep Dodge Ram FIAT of Albany to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Armory Customer Relations Team

August 12, 2024

Got me in and out fast. Fixed the problem and I was on my way. More

by MARK_DNLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Aug 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for taking the time to leave us a review, Mark! We’re pleased to know that we were able to get you in and out quickly and resolve the issue efficiently. Our goal at Armory CDJR is always to provide speedy and effective service so you can get back on the road with minimal hassle. If you ever need any more help or have questions in the future, don’t hesitate to reach out. We’re here to help ensure your experience is as smooth as possible. Safe travels!

July 31, 2024

If your car needs service, don't even bother trying to reach the service dept because you will only end up extremely frustrated as they do not communicate at all. My car was there 10 days and after not be More

by kat076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig, Ray & Nick
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Aug 01, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Kat, This is very concerning to read, and I apologize for the lack of communication you experienced. We strive to provide timely updates and attentive service, so it's disappointing that we fell short here. If you're open to discussing this further, please send your best means of contact directly to me at craigcolangelo@armoryauto.com. I will be in touch as soon as possible and look forward to the opportunity to earn your trust and business again. Thank you, Craig Colangelo Service Manager

July 17, 2024

Fast good work staff was nice and helpful and straight with me got me in and out More

by dcoger
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

June 27, 2024

Really good with results and excellent customer service excellent communication really quick with servicing my car thanks More

by Liljunior2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Jun 27, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erica met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany, we look forward to having you as a valued customer for many years to come! Best Regards, Armory Customer Relations Team

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