Arlington Nissan

Bobby and his team are great, i would highly recommended anyone to visit arlington nissan, if they are interested in an automobile! anyone to visit arlington nissan, if they are interested in an automobile! More

Very good service Kiah as great communication skills did a great job bringing another truck in soon a great job bringing another truck in soon More

Drove an hour to see a car that was listed at 19998. After driving the car and sitting down with the salesman to work out the financing terms he tells us that they added $4000 in options that I didn’t n After driving the car and sitting down with the salesman to work out the financing terms he tells us that they added $4000 in options that I didn’t need but I had to pay for anyway if I wanted the car. Now the car is $24000. False advertising just to get people into the showroom is disgusting in this day and age. If this is the way Rohrman does business at all of his stores I won’t be dealing with them ever again More

they are knowledgable and confident dont push anyone tell them the deal let them decide, easy to do business with. them the deal let them decide, easy to do business with. More

Arrived at my scheduled appointment time and was promptly greeted. Service advisor was friendly, professional, and knowledgeable. Service was explained to me and all work completed in a timely manner. greeted. Service advisor was friendly, professional, and knowledgeable. Service was explained to me and all work completed in a timely manner. More

Pretty bad experience; could have been worse, but I don't see myself doing business with this dealership any longer. During my vehicle purchase, I felt as though I had to dodge typical salesman scams left an see myself doing business with this dealership any longer. During my vehicle purchase, I felt as though I had to dodge typical salesman scams left and right. The first one being told I would most likely receive one APR and then seeing it boosted up by 2% at contract signing, when I called it out it turned out to be a "mistake". Second: Rejecting extended warranty and having a frustrated business manager finally agree and telling me "okay, I'll reject the extended warranty and you can keep your APR, I'll even throw in the windshield protection and 36 months of car maintenance". I come to find out in contract signing, that he wasn't "throwing" anything in, he was charging me for it. After I explicitly stated I wanted to opt out. This ignored my choice. For future reference, "throwing something in" generally means you're throwing it in for free, not you're ignoring a clients wishes and adding it in anyway. Third: They were 40 minutes late to their own appointment, never even assigned me a different salesperson who could make that time slot work. When I did finally get called in, they tried to give me an interview, didn't even know what I was there for. Fourth: I was promised all-weather floor mats, I have called 4 times now, seldom does anyone ever answer, even if you leave voicemails. When they do, they say they'll "get you the confirmation tomorrow at the latest"...you never hear from them again. Fifth: After the purchase of my vehicle and "Arlington text line" sent me a message, stating this could be method of communication with my dealer...I've yet to ever receive a reply from that text line with 4 instances of me messaging them about my all-weather mats and when I'll receive them. Throughout the experience, it's felt like "one and done". Immediately after contract signing, you're treated as an after-thought, unless it's regarding their precious rating of course. I feel like any positive ratings they HAVE received are tainted, since they offered me a free tank of gas if I gave them perfect scores all down the line. The salesman even asked for my phone, so that he could write himself a good google review at the end of the car purchase, he later even replied to his own google review! I took the review down not much later. I've been afraid to write a negative review, since they still owe me my all weather mats and I don't want anything to happen to my car when I do go pick them up, but I also don't want other customers to fall for the same experience I had. More

Purchased a beautiful gmc Acadia through Skylar that was wonderfully priced, the buying process was fast a smooth I highly recommend using them and also using Skylar for you car buying needs! wonderfully priced, the buying process was fast a smooth I highly recommend using them and also using Skylar for you car buying needs! More

They were very accommodating. Skylar always watches for me. The service department knew what I needed. Skylar always watches for me. The service department knew what I needed. More

Had an oil change only. Two things - I'm not a fan of talking to a "robot" when making an appointment. In fact, I loathe it. What if I have questions and then presumably h Two things - I'm not a fan of talking to a "robot" when making an appointment. In fact, I loathe it. What if I have questions and then presumably have to call back and somehow get a REAL person on the line. Also, I AM a big fan of paying in cash, but as your policy of charging 3.5% when paying with a credit card has only recently changed in the past couple of months, you should have the "robot" mention this new policy. Fortunately I had enough cash on me to pay for the oil change. But I am not about to pay 3.5% for the "privilege" of using my credit card so what would happen if I didn't have the cash on me? I get it - caveat emptor but surely "you" are responsible for telling you customers of policy changes upfront BEFORE they request any services. Hence the four, not five star rating. More

All of the professionals I encountered were pleasant, knowledgeable & helpful in accomplishing a vehicle purchase that was to my satisfaction. Thank to Lisa, Bruce & Eric😀 knowledgeable & helpful in accomplishing a vehicle purchase that was to my satisfaction. Thank to Lisa, Bruce & Eric😀 More