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Arlington Nissan

Arlington Heights, IL

4.3
1,255 Reviews

1100 W Dundee Rd

Arlington Heights, IL

60004

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1,255 Reviews of Arlington Nissan

August 18, 2021

I was very pleased with the service I was provided from Brian at the service dep on my oil change . He was very helpful, profesional, fast, efficient and very friendly. Thank you again Brian Weisbond! 😊 More

by BCHAUCA
Recommend Dealer
Yes
Employees Worked With
Brian Weisbond
Aug 18, 2021 -

Arlington Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 17, 2021

Very deceptive!! The price advertised online is not the sale price. They add an additional $10k to the advertised price….. please be aware of the “additional fees” More

by jburks04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh front desk representative , Don Barclay, Eliodoro Galvez, Jacob Burnquist
Sep 03, 2021 -

Arlington Nissan responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Sep 04, 2021 -

jburks04 responded

You guys added $10k to the advertised price of the vehicle.

August 14, 2021

Thanks to Skylar, Erick, Rocco and the finance mgr Jeff. They answered all our questions with straightforward honest answers. I recommend them highly, thanks again! Mike in service was great too. More

by Bet chey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Allen
Aug 15, 2021 -

Arlington Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Nissan, we look forward to having you as one of our valued customers for many more years to come!

August 13, 2021

Friendly service but longer process than expected. I did not need much convincing on the car, but still, it was hard to get to a fair price. More

by Gireaux
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliodoro Galvez
August 13, 2021

After all is said and done, I had no work done, plus they gave me somebody else multi point inspection paper, where the xxxx is mine, did they even do an inspection? Plus the tech had an attitude, More

by danielrobinson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Thompson
Aug 30, 2021 -

Arlington Nissan responded

Thank you for your review, Daniel. We're sorry that we fell short of your expectations and apologize for any inconvenience. We take all customer feedback very seriously as it allows us to learn and make improvements.

Aug 30, 2021 -

danielrobinson4 responded

So I got charged for a 21 point multi inspection, but it was never done, Nice to know that you do not take the customer seriously, You should Have your tech Nate find my papers and send them to me, so I would know what was inspected, He did not do his job and you let him slide, and Me the customer suffers.

August 11, 2021

First time at this Nissan dealership, staff was friendly. I appreciated that I was updated multiple times while waiting and informed about service options honestly. I'll be back! More

by KTMoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 12, 2021 -

Arlington Nissan responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

August 09, 2021

Usually my experience has been good. Friday I waited 3+ hours without explanation. But the charges were waived. So this morning I was surprised to get a tire pressure warning: all 4 were low, one very much More

by JRYAN12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antim Patel
Aug 26, 2021 -

Arlington Nissan responded

We're sorry to hear about your service experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 07, 2021

Service department are always friendly and professional. The parts department always has the parts needed for my vehicles and the porters do a good job on my vehicles. More

by FIVEO257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Barclay, Pavel Chukhray, Jaime Ramirez, Nicholas Gregory, Matt Omg, Antim Patel
Aug 08, 2021 -

Arlington Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Nissan!

August 04, 2021

Brought car in for an oil change. Completed in promised time and washed. Service advisor let me know no other maintenance needed at this time. More

by ronald.sohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antim Patel
Aug 05, 2021 -

Arlington Nissan responded

Ronald, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 02, 2021

I've been going there for a little more than a year and they always take care of me. I leave every time satisfied and pleased. More

by LIL-TEN023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antim Patel
Aug 03, 2021 -

Arlington Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

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