Arlington Nissan

Sold a car that was prone to defects and safety issues My husband and I bought a car here less then 3 years ago and have had nothing but problems with it since driving off the lot. We have spent close to My husband and I bought a car here less then 3 years ago and have had nothing but problems with it since driving off the lot. We have spent close to 5,000 dollars in maintenance and are now faced with transmission failure at less then 100,000 miles. After researching more thoroughly (hindsight of course) the 2004 murano is widely known to have major defects in it. I consider this dealership to be irresponsible in even putting such a safety risk for sale on their lot. We are a young family and have three small children. By know means are we not taking responsibility for our decision however, you do go into a dealership expecting to be able to trust the people you are working with to sell you a car that works for you and your family. I am so disgusted and at a loss of words for the low amount of integrity this dealership has. More

Horrible Experience There was a problem with my Pathfinder that I was never made aware of, although I kept all my service appointments. There was never a RECALL, however, There was a problem with my Pathfinder that I was never made aware of, although I kept all my service appointments. There was never a RECALL, however, there was a class action law suit that paid for repairs. (Radiator overflowing into transmission). Once again I was never notified. For 6 months this dealership called me & harassed me about trading in my car. I told them I loved my vehicle & wasn't interest at this time. My car stopped running 3 weeks after I went in for servicing & it had to be towed. I was told the issue with the transmission would cost me $11k to fix. I was told that it was 11 days past the expiration date of the class action law suit that I had not been notified of. When I called the corporate offices, I was told that this was an issue to be taken up with ARLINGTON NISSAN b/c I bought a certified used vehicle & the dealership had been notified of the problem & was required to notify me, which the didn't More

Excellent experience!!!!! They at Arlington Nissan are awesome. From the salesman who sold me my car, to the guys who take care of me at the service department. I would definet They at Arlington Nissan are awesome. From the salesman who sold me my car, to the guys who take care of me at the service department. I would definetly recommend this one to my friends and anyone for that matter More

can't go wrong with Al Thaker Al knows what he's talking about. Took his time to explain the problem and possible solutions. Will be back next week to continue the sevice. Wish had Al knows what he's talking about. Took his time to explain the problem and possible solutions. Will be back next week to continue the sevice. Wish had come to this dealership earlier. Clean and also kid friendly. More

Beyond amazing I had a tire damage and rim and I called because I believed I had towing as my car wasn't drive about they transferred me to chris in fianacing who i I had a tire damage and rim and I called because I believed I had towing as my car wasn't drive about they transferred me to chris in fianacing who is beyond amazing and really goes above and beyond for everyone he said he's almost positive I had it which everything thank god was covered by warranty The service department I usually deal with nick the big guy who is the service manager who is the main reason I come back for all my services and anything I need and is the main reason I bought my car but I felt with benson I believe his name was who was amazing I called as soon as hey opened as my car was brought in by tow truck on a Sunday and he said he has my keys the cars already back and he was calling me as I called him from there on he checked in with me daily as he had to confirm everything was under warranty and then had to get parts and he called me as soon as it was done and I was there in a flash after he called I love the guys at the service desk they truly are amazing and don't beat around the bush and actually help there customers they are xxxxing AMAZING! More

Be Aware, Dont go there! Dont waste your time. Nightmare, After I bought brand new car from them, all I had is nightmare. First , I trade my 2013 for 2015 Nissan Altima, it took them over month Nightmare, After I bought brand new car from them, all I had is nightmare. First , I trade my 2013 for 2015 Nissan Altima, it took them over month to pay off my loan on the old car (bank calling me and threating me to still make payment on the old car). After many calls back to dealer and their promises it took about month. Second, They should suggest to buy new plates if they are expiring in two months, Now I have to pay twice, All they care it was for them to take make the purchase, after that you will be NOTHING. Finance Manager made me feel like crap because he had to lots of paper work, Sorry! And as well he yelled on the sales guy because he forgot some paper work. Very unprofessional do that in front of customer. Almost walk out , I should off and go somewhere else. Worst out off all dealers, I been buying Nissans since 1989 but I will NEVER buy from them again. Don't waste your time More

What they say, and What they DO!!! Are like NIGHT and day I purchased a Nissan Versa in Oct of 2014, the service sounded and seemed fine if you want a car and your temp tag exp and they don't have a title for I purchased a Nissan Versa in Oct of 2014, the service sounded and seemed fine if you want a car and your temp tag exp and they don't have a title for your car, and you can't drive the car until they go and do what should have been done BEFORE the car was sold, I had a car sitting in my garage that I could not drive, until they finally went to the Sec of State to take care of this matter. I had to again come out of my pocket to pay for late fee's for plate's, over and over LIE'S about sending the paper work needed for this process, it will be coming overnight they said on 2 occasion's. I have more detail's BUT!!!! going back over it just doesn't feel good going back over mess. More

service department I have bought a new Pathfinder at this dealership. The sales department was pretty good. I came to my first service (oil change) on Thursday. I was t I have bought a new Pathfinder at this dealership. The sales department was pretty good. I came to my first service (oil change) on Thursday. I was told that they don't have any loaner car and they set up appointment for me in a week and said that they will have a car for me. I came there in a week, they told me that they didn't have the same size car so they offered Rogue. I have been waiting for 2,5 hours. I came there with 15 months baby who became tired during this time. It was supposed to spend there about 10 min max. When I came with sleeping baby from waiting room to Benson Bansil (asst service manager) and told him that I've been waiting for 2 hours, he told me "I know, they put some stickers on it" and continued to stare in his computer. In conclusion other service guy came to me and gave Sentra which is very small for my family. I asked him where my promised Rogue was and he replied that they didn't have Rogue. And he was really surprised that Benson Bansil promised it to me. I set up appointment at certain time so I could drop off my car and take loaner car, as a result 2,5 hours waiting, ruined plans for the day. I recommend the only one person to speak in service department is Al Thaker (asst. service manager), he is very friendly and it looks like he really tries to help you. I used to have Infiniti and I have never had such problems in Infiniti dealership, and 2 weeks ago my friend took loaner car in Lexus dealership in 5 min. So it is ridiculous to set up appointment, come in time and wait for 2,5 hours to take loaner car. To buy this Pathfinder took less time... More

Great experience I recently purchased 2015 Nissan Altima. Very happy with overall experience at Arlington Nissan .I was helped by Sam Barcham and Christopher Wi I recently purchased 2015 Nissan Altima. Very happy with overall experience at Arlington Nissan .I was helped by Sam Barcham and Christopher Wilhelm .They are truly a professional group with great customer service. Efficient ,accommodating ,pleasant and genuinely pleased to provide first rate service . More

Great Service ! As the time for my Acura maintenance approached, I called several dealer's service departments for the price quote. Acura itself was about $60 higher As the time for my Acura maintenance approached, I called several dealer's service departments for the price quote. Acura itself was about $60 higher than the price quote I got from Arlington Nissan for the same job, so I brought my car to Arlington Nissan. The service was great, the people are very friendly and knowledgeable, the facility looks very clean and nice ! More