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Arlington Heights Ford - Service Center
Arlington Heights, IL
1,350 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,350 Reviews of Arlington Heights Ford - Service Center
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May 21, 2021
Brought my car in to have a recall fixed. After 8hrs without car was told recall part was on backorder.waste of time! Also, tried to charge me for an oil change. NO MORE FORDS FOR ME OR MY FAMILY. without car was told recall part was on backorder.waste of time! Also, tried to charge me for an oil change. NO MORE FORDS FOR ME OR MY FAMILY. More
by Ppugsugslee216
Employees Worked With
May 21, 2021
As usual, service was excellent and everyone was great. I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership More
by Ford Fan
May 21, 2021
Amazing upbeat and personal customer service. I appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank YOU! More
by Nancyleibs
Employees Worked With
May 19, 2021
I have always had great experiences at this dealership no matter if just an oil change or recall notice or other maintenance care needs. The service people have always taken care of us and this time Victor matter if just an oil change or recall notice or other maintenance care needs. The service people have always taken care of us and this time Victor Villanueva made sure everything "happened" in a timely manner. He was professional and called, letting us know each step along the way. We will continue coming to this dealership! More
by bah430
Employees Worked With
May 19, 2021
Jerry and his team do a great job. During these challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. More
by Don
May 19, 2021
Great service, fair and fast. Fixed a horn that failed just over a year before and did not charge me which was very fair and appropriate just over a year before and did not charge me which was very fair and appropriate More
by Tdr
May 18, 2021
Service Advisor Jerry was very helpful and friendly and got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. More
by DCAAPULLEN
Employees Worked With
May 18, 2021
Always friendly service. I appreciate the convenience of Quick Lane, and today it was especially quick. I appreciate the "Works" coupon that was available on the website. Quick Lane, and today it was especially quick. I appreciate the "Works" coupon that was available on the website. More
by Cayman53
Employees Worked With
Justin Silva
May 16, 2021
I chose Quick lane because of JUSTIN. So friendly on phone and when I got there he took care of me. Turns out needed alignment. Waited over 3 hrs. but they were short handed. I will always ask for him phone and when I got there he took care of me. Turns out needed alignment. Waited over 3 hrs. but they were short handed. I will always ask for him from now on. He made me feel better for the long wait. More
by hurlz6
Employees Worked With
JUSTIN SILVA
