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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,353 Reviews

1,353 Reviews of Arlington Heights Ford - Service Center

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November 09, 2021

Thank you for excellent job done on my vehicle and for sending me home with clean vehicle. More

by tjteddytd
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Arlington Heights Ford responded

We are glad to hear you enjoyed your recent visit to our service department. At Arlington Heights Ford we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Ford Team

November 07, 2021

Excellent customer service! Victor in service was friendly and very professional. I would definitely recommend Arlington Heights Ford More

by micgood18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Victor does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 06, 2021

Service was prompt and polite.Service advisor kept me Service was prompt and polite. Service advisor kept me apprised of progress. Work done well. More

by rittjw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

November 04, 2021

Mark Waddle did a great job. He researched that I had enough Ford Pass points to pay for my service with no further out-of-pocket on my part More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arlington Heights Ford Team

November 03, 2021

Service department manager and onother workers is very arogant and lazy not good customer service More

by nsi.group77
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Arlington Heights Ford responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, The Arlington Heights Ford Team

November 02, 2021

Fast lane at this Dealership works the way it was designed to perform. Arrived at garage, Mike Waddle wrote out my work order. In and Out in less than 1 1/2 hr. Truck washed too. I called GOLF MI More

by Wisconsin Geo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Ford Team

October 31, 2021

Great service once again from a 30 years plus customer. Your new man Kevin seems like a fine young man. Keep up the good work ! More

by geesdream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez *****, Yasmin Bahena
Nov 01, 2021 -

Arlington Heights Ford responded

Thank you so much! Kevin is new to us but is quickly proving to be a valuable member of our team. Thank you for the kind words and we look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

October 30, 2021

Good place to service and repair a car, professional service advisors, not to mention mechanics...Good luck with the job,Kevin. More

by qazco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
Nov 01, 2021 -

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

October 29, 2021

Always gives excellent service doesn’t pressure you tells you what you need done nice people to work with More

by Tmk8311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

October 28, 2021

excellent service --- drop me off at home and picked me up when the job was finished More

by jakmstng1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

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