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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,347 Reviews

1,347 Reviews of Arlington Heights Ford - Service Center

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November 17, 2021

For the past two days Tony was so helpful to get my Toyotas fixed where my dealer would not. I hope you do everything in your power to reward him in getting my 3 Toyotas fixed. I saved over $500 that t More

by mjopilch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANTONY VELASCO DID ALL OF THE WORK NOT SURE WHY NOT LISTED
Nov 17, 2021 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! Tony is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

November 17, 2021

The best service center in the area. All of my vehicles repairs have been done by AH Ford. Tony always takes care of me and my vehicle. More

by Pasik.emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Arlington Heights Ford responded

Emily, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Tony does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 12, 2021

Very pleasant and friendly been coming here for almost a year and will continue to come here for any service needed on my ford. More

by Jkalvaitis81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

November 11, 2021

5 Star service every time I go there. Their Service Department is clean and organized. More

by davel1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Arlington Heights Ford responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Arlington Heights Ford. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Ford Team

November 09, 2021

Thank you for excellent job done on my vehicle and for sending me home with clean vehicle. More

by tjteddytd
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Arlington Heights Ford responded

We are glad to hear you enjoyed your recent visit to our service department. At Arlington Heights Ford we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Ford Team

November 07, 2021

Excellent customer service! Victor in service was friendly and very professional. I would definitely recommend Arlington Heights Ford More

by micgood18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Victor does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 06, 2021

Service was prompt and polite.Service advisor kept me Service was prompt and polite. Service advisor kept me apprised of progress. Work done well. More

by rittjw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

November 04, 2021

Mark Waddle did a great job. He researched that I had enough Ford Pass points to pay for my service with no further out-of-pocket on my part More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arlington Heights Ford Team

November 03, 2021

Service department manager and onother workers is very arogant and lazy not good customer service More

by nsi.group77
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Arlington Heights Ford responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, The Arlington Heights Ford Team

November 02, 2021

Fast lane at this Dealership works the way it was designed to perform. Arrived at garage, Mike Waddle wrote out my work order. In and Out in less than 1 1/2 hr. Truck washed too. I called GOLF MI More

by Wisconsin Geo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Arlington Heights Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Ford Team

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