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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,353 Reviews

1,353 Reviews of Arlington Heights Ford - Service Center

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January 06, 2022

I always receive polite and timely service. Very satisfied. I will continue to bring my car here for future services. More

by vml73138
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Arlington Heights Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Arlington Heights Ford Team

January 05, 2022

Very professional staff, I would definitely recommend this place for future car services. Came in for an oil change and they were pretty fast at it. More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Arlington Heights Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Arlington Heights Ford Team

January 02, 2022

Victor did a great job keeping me informed on the status of my repair as well as walking me through the work that need to be done. More

by gcardelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Arlington Heights Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Arlington Heights Ford Team

December 31, 2021

Got a recall notice on my 2020 Escape and AH Ford took me the next day to fix it. I was in and out in under an hour. More

by tonyzoia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Arlington Heights Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Arlington Heights Ford Team

December 28, 2021

They were able to take me even though I didn't have an appointment. Tony Velasco sat down with me and explained in detail everything they found. He was also able to find me some internet coupons that he More

by Alan D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Dec 30, 2021 -

Arlington Heights Ford responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Arlington Heights Ford Team

December 21, 2021

I would not take my truck anywhere else to be worked on, I trust them, Best Mechanics in the business Thank You Very Much Happy Holidays To You All More

by CHRISSIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

December 17, 2021

I’m an older person and I love the way Kevin treated me! I’m tired of the way some people treat us. Kevin was wonderful the whole time. It is a pleasure to do business with your company. You need credit for More

by Tex 711
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Dec 22, 2021 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

December 17, 2021

The service department always provides timely and courteous service. I have always been treated well and professionally. More

by vanwy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Dec 22, 2021 -

Arlington Heights Ford responded

Vanwy, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

December 15, 2021

Trevor did an excellent job responding to my issue.I Trevor did an excellent job responding to my issue. I have been taking my car to Arlington Heights Ford since I bought it. More

by rickesposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Omstead
Dec 20, 2021 -

Arlington Heights Ford responded

Hello, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Arlington Heights Ford. We can’t wait to see you for your next servicing appointment! Sincerely, The Arlington Heights Ford Team

December 11, 2021

I came in for my first service visit- just needed an oil change and tire rotation. Elliot who originally sold my Explorer to me still made sure I was taken care of. Definitely true customer service at this More

by jenrutledge17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Arlington Heights Ford responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Arlington Heights Ford Team

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