Arlington Heights Ford - Service Center

Terrible Service department. Dropped it off for spark plug replacement and an oil change. 3 weeks later I get told I need a new diesel motor and charged for a diagnostic I never Dropped it off for spark plug replacement and an oil change. 3 weeks later I get told I need a new diesel motor and charged for a diagnostic I never authorized or was informed of. My truck is not even a Diesel. More

Where do I begin with the Quick Lane Dynamic Duo of Lou and Tony?! Wonderful customer service, little wait time to get my car back, friendly faces, and of course I feel safer driver my car knowing these tw and Tony?! Wonderful customer service, little wait time to get my car back, friendly faces, and of course I feel safer driver my car knowing these two helped me out today. Thanks so much guys! More

Needed an oil change and had some questions about a few other things on my car. Was out in about 90 minutes, sooner than I expected with all my questions answered. I will be back. other things on my car. Was out in about 90 minutes, sooner than I expected with all my questions answered. I will be back. More

The staff is the best and they explain very well what your vehicle needs.thanks your vehicle needs.thanks More

Mike was great to work with! He was very helpful when I got my tired rotated & oil change. I appreciate his professionalism He was very helpful when I got my tired rotated & oil change. I appreciate his professionalism More

AH Ford Service Dept. comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they list comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they listen patiently to my frustrations and treat these minor concerns with the same diligence as if they were a significant concern. Kudos to Mike Waddle during my most recent visit. Mike handled my phone call, set the appointment, communicated my concerns to the tech, ordered the parts, liaised with Ford Customer Service, and tackled the mounds of paperwork it took to fix the problem. There was no need to argue or haggle to get the job done. Every facet of the service visit exceeded my expectations. I expect to continue visiting the service department for my regular maintenance needs, and I feel good knowing that if a repair concern crops up again, Mike, Jerry Hood, and Mr. Guido are there to ensure a quality repair resolution and (my) complete customer satisfaction. More

Had a great experience today getting my oil changed today. The newly renovated waiting room if fantastic. Mike was friendly and the service was done very quickly. today. The newly renovated waiting room if fantastic. Mike was friendly and the service was done very quickly. More

The service was perfect, all answers were fully given, all problems were hopefully solved. Thank you very much Victor all problems were hopefully solved. Thank you very much Victor More

I asked if they would do me a favor and without hesitation they said yes. hesitation they said yes. More

I would recommend Anthony Velasco because he is one of the only people in 30 years of being a customer at this dealership who made me feel like a valued customer. And, while I've never interacted with the the only people in 30 years of being a customer at this dealership who made me feel like a valued customer. And, while I've never interacted with the people who actually have done the work on my car, I will say that they seem to be pretty good. Thus, based on my experiences over the years, I am giving 4 stars for the service center and 5 for Anthony. I am giving 4 stars rather than 3 for the service center is because I am hoping that my latest experience is a sign of a positive shift at this dealership. If more of the customer facing people both in the service center and at this dealership in general would treat customers with the friendliness, appreciation, and empathy that Anthony showed, I'd feel much better about recommending this dealership and its service dept and giving it a higher rating. More