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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,354 Reviews
Call Service Center (847) 481-0533

1,354 Reviews of Arlington Heights Ford - Service Center

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January 09, 2023

Luigi Alfano took great care of me and my vehicle today. Super courteous and very detailed More

by Enoonan64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Arlington Heights Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

January 08, 2023

Team, Provide great communication and insures you are in the loop through whole process. Amazing customer service! More

by Chernickm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Report | Print
Jan 11, 2023 -

Arlington Heights Ford responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Arlington Heights Ford Team

January 07, 2023

Staff is very efficient, accommodating, and honest. Will continue to take my car here for anything needed. More

by bill.jamie85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

January 07, 2023

Quick and honest service was provided on my F-150 for a minor service issue. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
Report | Print
Jan 11, 2023 -

Arlington Heights Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Arlington Heights Ford Team

January 07, 2023

I bought my car here in 2017. They are honest and take good care of their customers More

by Kellystumpfoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
Report | Print
Jan 11, 2023 -

Arlington Heights Ford responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

January 04, 2023

Service techs at this dealer are very knowledgeable, polite and are down to earth. I also like that they speak Spanish, they help explain things well for my non-English Speaking family members. More

by RMC456E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
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Jan 09, 2023 -

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

January 04, 2023

This dealer has always been top notch with all my service needs. Had a slight problem after my 60,000 mile service and they went out of their way to find the issue and make it right. Always good service and More

by rrobertson731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Report | Print
Jan 09, 2023 -

Arlington Heights Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Arlington Heights Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Arlington Heights Ford Team

December 29, 2022

I was happy with the service and washed car. The service time was quick andtimely. More

by maddenmoos@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Arlington Heights Ford responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

December 29, 2022

Repaired a leaking water pump over the Christmas holiday. Drop off, repair and pick up went off without a hitch. Justin even lined up a loaner for me on the spot. Thanks Justin and Team AHF. More

by sjsteger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
Report | Print
Jan 04, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

December 28, 2022

Gets the job done! Welcoming and great customer service. Have bought all my vehicles at this dealership and will continue. Sincerely, Ford Family More

by Marina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
Report | Print
Jan 03, 2023 -

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

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