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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,268 Reviews

1,268 Reviews of Arlington Heights Ford - Service Center

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March 04, 2023

We have been customers of Arlington Hts Ford for 30 years or so and have always been completely satisfied with their sales and service staff. More

by Jsheehan5314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

March 03, 2023

Always fast, friendly and professional service staff! Additionally, the cost for normal and routine maintenance items are in line with non-dealer options. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Mar 08, 2023 -

Arlington Heights Ford responded

George, we appreciate your kind words about our service team. Thank you for choosing Arlington Heights Ford for your vehicle needs. Sincerely, The Arlington Heights Ford Team

March 02, 2023

Well taken care of by the service team. Polite and responsive to my needs. Well return in the future. More

by alecowens12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

March 02, 2023

I stop by to asked them to check my car I felt something was wrong when I was driving, they looked at it and gave back my car fixed (it was a small wheel alignment that my car needed) Always a pleasure to More

by Kristel & Nicolas C
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Arlington Heights Ford responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Arlington Heights Ford Team

March 02, 2023

Elliott set up everything perfectly and was kept in the loop at all times from Elliott and the service team!! More

by Billyp1221
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Arlington Heights Ford responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

February 28, 2023

Always great place to come for service. Friendly, knowledgeable and professional Lou Alfano. High quality work done by technician Roger Hernandez. Larger size customer waiting area - great More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Arlington Heights Ford Team

February 28, 2023

Is my experience with your dealership was very good Anthony V was my service representative kept me very Informed Could not have asked for more More

by RnHD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Mar 02, 2023 -

RnHD01 responded

Would return for future service

Mar 03, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

February 24, 2023

Jerry Hood and Anthony Wojciechowski are the best! I am a longtime customer and will keep coming back. More

by ksiazekj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

February 23, 2023

Just wanted to thank you for you AMAZING service and How quickly you were able to fit us in on such short notice . Its always a pleasure see you guys , More

by loismenis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mike waddle
Feb 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

February 20, 2023

I brought in my 2021 Ford Explorer for some work and was very pleased with the employees in the Service Department. Justin and Jerry were great to deal with. More

by jrstennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Barrett
Feb 23, 2023 -

Arlington Heights Ford responded

We appreciate your kind words about our service team. Thank you for choosing Arlington Heights Ford for your vehicle needs. Sincerely, The Arlington Heights Ford Team

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