Arlington Heights Ford - Service Center

Always a premier experience Terrific service! Terrific people! Have never had anything but the best experience with AHF. Jerry Hood is a fabulous Service Director Whois always av Terrific service! Terrific people! Have never had anything but the best experience with AHF. Jerry Hood is a fabulous Service Director Whois always available any time of the day or night. More

Quick service I had a dead battery and needed an oil change. I showed up without an appointment and was in and out in less than an hour. I had a dead battery and needed an oil change. I showed up without an appointment and was in and out in less than an hour. More

The Best Had an issue with my audio/display system. Took my Explorer in and it was found to be a bad module that was replace under the new car warranty. I was Had an issue with my audio/display system. Took my Explorer in and it was found to be a bad module that was replace under the new car warranty. I was able to use a loaner vehicle while the work was being done. Overall, a great experience. More

Not leaving until you're comfortable. After having work done to replace my Right front Control arms, I was driving off and thought I heard a rubbing sound. I slowed and crept around the bu After having work done to replace my Right front Control arms, I was driving off and thought I heard a rubbing sound. I slowed and crept around the building to try and listen. Jerry who was in his truck and leaving for the day, noticed my actions, inquired on what I was doing, and wouldn't go home for the day until I was comfortable with the cars performance. Turned out the sound was outside and not my vehicle. * The next morning, Mike called to follow-up and give me a suggestion for my interior regarding another issue they had performed for me. Nothing else to say, but Great Customer service, and Thank you to Jerry, Mike and staff! More

Satisfied With the Work Done I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. More

Great service, vehicle repairs were done in a few hours. Took the advice of my service advisor , Victor Villanueva for additional work to be done. But my most praise was for Victor Villanueva finding my deb Took the advice of my service advisor , Victor Villanueva for additional work to be done. But my most praise was for Victor Villanueva finding my debit card that I lost and he called me immediately to let me know he found it. Thank You Victor!!! More

Awesome Service The service staff at Arlington Heights Ford is truly awesome. I was greeted with a smile upon arrival. The service manager inquired about the servic The service staff at Arlington Heights Ford is truly awesome. I was greeted with a smile upon arrival. The service manager inquired about the service needed and directed me to the indoor lounge or outdoor seating area (due to the COVID virus) where I could comfortably wait for my vehicle. A short time later, my vehicle was ready and I was on my way. More

I called mid day for The Works and transmission flush and was told I could come in away. Work was done within the timeframe promised and service rep was very professional and helpful. was told I could come in away. Work was done within the timeframe promised and service rep was very professional and helpful. More

Fiesta Transmission Repair AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problem AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problems. My remaining problem is with Ford corporate and the customer satisfaction program in place for the Ford Fiesta. AHFord is being put in the middle which is unfortunate. "The warranty covers repairs to clutch components for the dual-clutch automatic. Both the clutch materials and seals have been a source of DSP6 problems, Ford spokesman T.R. Reid told Cars.com. Ford promised to reimburse Focus and Fiesta owners in the group for prior clutch repairs that owners paid for out of pocket. Owners can call Ford’s hotline at 833-805-3673. Separately, a transmission control module in the cars can fail, resulting in the vehicle defaulting to Neutral, Reid said. The TCM is under extended replacement warranty — 10 years or 150,000 miles for cars built through the above build dates — and owners received a software update to give an enhanced warning of failure to prompt immediate repairs. But 16 percent of Fiesta and Focus owners, amounting to about 165,000 in the U.S., never got the free update. Ford says it’s reaching out to them again. Apparently, the reimbursement program expired and is now fiction. More

Excellent and efficient job I brought my 2013 Explorer in for an oil change and inspection. The service staff were very efficient. They completed everything in about an hour. The I brought my 2013 Explorer in for an oil change and inspection. The service staff were very efficient. They completed everything in about an hour. The Quick Lane service rep reviewed the inspection results and previous service history with me, so I know what may be coming up in future visits. Great job!!! More