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Arlington Heights Ford
Arlington Heights, IL
4,711 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,711 reviews
January 12, 2025
Nothing wrong with the dealership in general, but there are way better dealerships out there. They didn't give us any discounts for financing with them (75 to 80% dealerships do), they never gave us any of are way better dealerships out there. They didn't give us any discounts for financing with them (75 to 80% dealerships do), they never gave us any offers along with the car (it's super super standard to give customers free carwashes for life, but they wanted us to pay 5 bucks monthly for that), and when I found a missing panel in the trunk, I was told that it was received that way. What kind of dealership wouldn't inform their customer about that? Was it wrong of us to trust our salespersons word? Apparently so. Having bought a lot of cars, there are better dealerships out there (McGrath for starters). Our salesperson also wasn't the best to work with. We appreciated their patience and cooperation, but they were clearly inexperienced as a salesperson. We had to repeat our points several times and we've had way way better conversations in literally every other dealership. More
by rishabmahesh0
January 11, 2025
Mike W always does a great job taking care of maintenance needs. He is always friendly & helpful as is everyone I encounter. needs. He is always friendly & helpful as is everyone I encounter. More
by Iahawkeye1988
Employees Worked With
January 11, 2025
Had the truck i was looking for. Jesus S. Helped me out with the whole process nice and smooth also showed me how to delete old truck and add new truck to ford pass app. Thank you ag Jesus S. Helped me out with the whole process nice and smooth also showed me how to delete old truck and add new truck to ford pass app. Thank you again. More
by Trustauto1548
January 11, 2025
Exceptional! Steve Ursin and Joe helped me purchase my car today, and made the process beyond easy! They truly take great care of their customers. Steve Ursin and Joe helped me purchase my car today, and made the process beyond easy! They truly take great care of their customers. More
by zoehandt28
January 10, 2025
Arlington heights Ford dealership, Great place to poke your head in,very professional,efficieent, greeted very well by employees when you come, feel comfortable and it's clean. Most recent visits few days your head in,very professional,efficieent, greeted very well by employees when you come, feel comfortable and it's clean. Most recent visits few days ago was good experience, sales associate Kiriil and fellow members took good care. 👍 More
by kriskexpress
Employees Worked With
Other Employees :
Neal Snyder?
January 10, 2025
Excellent service and talked me right into buying exactly what I came for. New car is perfect. what I came for. New car is perfect. More
by Jerabrla
Employees Worked With
January 10, 2025
Very smooth and easy transaction! Isaiah and Brian were incredibly helpful and did everything they could to make the process as simple as possible. Highly recommend! Isaiah and Brian were incredibly helpful and did everything they could to make the process as simple as possible. Highly recommend! More
by Ross.johnson2015
January 09, 2025
Sam was great and did a great job of taking care of me and everything that was needed. He could not have been more of a professional. and everything that was needed. He could not have been more of a professional. More
by nmondragon
January 08, 2025
Jesus did an awesome job and was very polite. He was fast and did his job to the T. Cassie was also very helpful and recommended Jesus. Thank you for everything He was fast and did his job to the T. Cassie was also very helpful and recommended Jesus. Thank you for everything More
by Rick
