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Arlington Heights Ford
Arlington Heights, IL
4,710 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,710 reviews
January 15, 2025
Jesus Sanchez is the best, he is really helpful and speak Spanish. Well recommend if you need to buy a car. Spanish. Well recommend if you need to buy a car. More
by Asbelcross
January 15, 2025
Dealership has professionals, very good and smooth experience. Bought Venza last week and very satisfied with purchase experience. Bought Venza last week and very satisfied with purchase More
by Aleksandrnalivajko115
Employees Worked With
January 14, 2025
Rich was very nice, professional and help us find the right bronco. We’ll be back right bronco. We’ll be back More
by Eric.lopriore
Employees Worked With
January 14, 2025
Rich is very helpful and knowledgeable. He made the car buying process very easy for us. He made the car buying process very easy for us. More
by Jponka
January 13, 2025
Friendly and personable. Very easy to deal with. Not sure why these things have to take so long, but the interaction was pleasant while I waited! Very easy to deal with. Not sure why these things have to take so long, but the interaction was pleasant while I waited! More
by unthankful
January 13, 2025
Jeremy was extremely helpful. Process was very quick and easy, and I left the dealership happy with the service and vehicle! Process was very quick and easy, and I left the dealership happy with the service and vehicle! More
by Brandon
Employees Worked With
January 13, 2025
Lonnie Catanese was fantastic! We had a great experience. He walked my daughter through the process and we were very pleased. We had a great experience. He walked my daughter through the process and we were very pleased. More
by samanthajosteelesamantha
Employees Worked With
January 12, 2025
Very smooth process, good and efficient. Kirill made the experience at AHFORD a good one. Kirill made the experience at AHFORD a good one. More
by eduardovalencia739
January 12, 2025
They were very easy to work with after I preapproved for a loan. They actually came in with a lower price than the online quote did. We are very pleased with Isaiah and Arlington Heights Ford. We would H a loan. They actually came in with a lower price than the online quote did. We are very pleased with Isaiah and Arlington Heights Ford. We would Highly recommend them. John & Julie Brancaleon More
by Jbrancaleon
January 12, 2025
Nothing wrong with the dealership in general, but there are way better dealerships out there. They didn't give us any discounts for financing with them (75 to 80% dealerships do), they never gave us any of are way better dealerships out there. They didn't give us any discounts for financing with them (75 to 80% dealerships do), they never gave us any offers along with the car (it's super super standard to give customers free carwashes for life, but they wanted us to pay 5 bucks monthly for that), and when I found a missing panel in the trunk, I was told that it was received that way. What kind of dealership wouldn't inform their customer about that? Was it wrong of us to trust our salespersons word? Apparently so. Having bought a lot of cars, there are better dealerships out there (McGrath for starters). Our salesperson also wasn't the best to work with. We appreciated their patience and cooperation, but they were clearly inexperienced as a salesperson. We had to repeat our points several times and we've had way way better conversations in literally every other dealership. More
by rishabmahesh0
