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Arlington Heights Ford
Arlington Heights, IL
5,314 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,314 reviews
November 21, 2020
Overall was a great experience. I didn't feel rushed and no pressure to buy. Sales rep was professional and understood exactly what I was looking for. The whole process was very quick and the final price no pressure to buy. Sales rep was professional and understood exactly what I was looking for. The whole process was very quick and the final price was exactly what was negotiated. I absolutely love the truck! More
by Adam
November 20, 2020
I purchased a Ford Fusion from this dealer in 2016. The I purchased a Ford Fusion from this dealer in 2016. The quick lane at Arlington Ford is top of the line. Thanks Victor for your professionalism. I purchased a Ford Fusion from this dealer in 2016. The quick lane at Arlington Ford is top of the line. Thanks Victor for your professionalism. More
by donstockguy1
Employees Worked With
November 20, 2020
I've been in the AH Ford "family" since I purchased my new Bronco from Eddie Dunne back in 1986. I've had nothing but awesome experiences from the sales and service teams ever since. Sam Vasco is my curre new Bronco from Eddie Dunne back in 1986. I've had nothing but awesome experiences from the sales and service teams ever since. Sam Vasco is my current "go-to" sales buddy. Jerry Hood is my service crew chief with Todd Norris as my best wrench. Thank you! Be safe and enjoy a healthy Holiday! More
by Slick Rick
Employees Worked With
Other Employees :
Todd Norris - wrench, Tony Guido
November 20, 2020
Mike took care of my service appointment today & was very courteous efficient in getting the paperwork done. He kept posted on the progress of the service being performed on my vehicle. When the service was courteous efficient in getting the paperwork done. He kept posted on the progress of the service being performed on my vehicle. When the service was complete, he walked me to the cashier & thanked me for my business. I always get good service at Arlington Heights Ford. More
by Xeroid17
Employees Worked With
November 20, 2020
Every person that I have dealt with the past 20 plus years has been five stars. This is what brings me back to Arlington Heights Ford over and over again! years has been five stars. This is what brings me back to Arlington Heights Ford over and over again! More
by Buffalo Bob
November 20, 2020
Elliot Reichel was a very good salesman, very honest and straight forward and the dealer honored that advertised price of the car I purchased. I will recommend them to my friends. straight forward and the dealer honored that advertised price of the car I purchased. I will recommend them to my friends. More
by ksam442
Employees Worked With
November 19, 2020
My salesman Rich was a superstar. I was looking for three of the same vehicle and he was able to locate them all and pull the deal together quickly! of the same vehicle and he was able to locate them all and pull the deal together quickly! More
by Matt S.
Employees Worked With
November 19, 2020
This was the second time Victor took care of my Ford Escape. He was courteous, knowledgeable, and helpful. Victor answered my questions. He did not pressure me to make a decision, but gave me informatio Escape. He was courteous, knowledgeable, and helpful. Victor answered my questions. He did not pressure me to make a decision, but gave me information and options. I appreciate his honest approach. More
by healypc
Employees Worked With
November 19, 2020
I have purchased my vehicles from AH Ford for so many years I cant ever think of going elsewhere. They always have provided excellent customer service and professionalism I will continue to purchase from years I cant ever think of going elsewhere. They always have provided excellent customer service and professionalism I will continue to purchase from them and no one else. More
by lynn.mckamey
