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Arlington Heights Ford
Arlington Heights, IL
5,258 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,258 reviews
October 20, 2020
Steve Verhagen has been taking care of my automotive needs for the past 15 years, and every visit has been a pleasant one ! Would not hesitate to recommend Steve and Arlington Heights Ford ! needs for the past 15 years, and every visit has been a pleasant one ! Would not hesitate to recommend Steve and Arlington Heights Ford ! More
by steveursin
Employees Worked With
Steve Verhagen
October 20, 2020
Positive, no hassle service. Could not find problems, but problem did not return. Was informed if the problem returned, the diagnostic charges would apply to repair. problem did not return. Was informed if the problem returned, the diagnostic charges would apply to repair. More
by ADP
Employees Worked With
Steve Verhagen
October 20, 2020
I called in to get information about my 2018 Explorer and the gentleman who took my call went above and beyond to ensure I was satisfied. David was very courteous and polite. He throughly answered all my que the gentleman who took my call went above and beyond to ensure I was satisfied. David was very courteous and polite. He throughly answered all my question and was very informative. More
by Sokime
Employees Worked With
David Villadonga
October 20, 2020
David is awesome! I went in to have my car looked at and he answered every question I had and got me in and out. This was my first trip to this location and after a great experience I will going to this loc he answered every question I had and got me in and out. This was my first trip to this location and after a great experience I will going to this location for any car needs. More
by Jp87
Employees Worked With
David Villadonga
October 20, 2020
Made contact with the dealer about a used truck. They did not seem negotiable at first but they turned out to be negotiable. Lonnie was upfront and open about everything. The vehicle was as described when I not seem negotiable at first but they turned out to be negotiable. Lonnie was upfront and open about everything. The vehicle was as described when I got there to look at it. Smooth transaction. More
by dc
Employees Worked With
October 20, 2020
I have been buying vans and cars from Arlington Heights Ford for over 20 years. Always 5 Stars with sales and service! Would never consider going elsewhere! Ford for over 20 years. Always 5 Stars with sales and service! Would never consider going elsewhere! More
by JB
Employees Worked With
Other Employees :
Tony Guido, Steve Verhagen, Spiro Dimas
October 18, 2020
Never a smooth transaction it always takes a long time to pick up my vehicle and the cashier is very rude she threw the paperwork at me because the service department made a mistake and told me to go get it pick up my vehicle and the cashier is very rude she threw the paperwork at me because the service department made a mistake and told me to go get it fixed More
by ernesto
Employees Worked With
October 17, 2020
Frank White & the rest of the staff from ownership to sales reps are honest trustworthy and incredible to work with. Seamless process and excellent service. sales reps are honest trustworthy and incredible to work with. Seamless process and excellent service. More
by kevinwoconnor
October 17, 2020
I have learned over time that going to the dealer is not always fun. However I have to give the highest compliments to Ryan from sales and Frank from finance. They made the process a breeze to trade in and always fun. However I have to give the highest compliments to Ryan from sales and Frank from finance. They made the process a breeze to trade in and purchase our Ford Escape. We were able to make sure the car was available, go test drive, and work out the deal with no issues. Everything was clean, and we are super satisfied with our new car. Thanks guys, we will definitely be back for that Mustang once I can convince the wife! More
by jfcastanedajr
Employees Worked With
Frank, Ryan Livingston, Marco Saldana
October 17, 2020
Sammy Vasco and John Guido are the best to work with. Great people. They treat you like family at Arlington heights ford. Wouldn't have it any other way. Great people. They treat you like family at Arlington heights ford. Wouldn't have it any other way. More
by Gina
Employees Worked With
Sammy Vasco and John Guido
