Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,997 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,997 reviews
January 02, 2020
Great experience Quick service and pleasant attitude of service writer. Work was promised to be done within one hour and the vehicle was pulled around finished in 57 Quick service and pleasant attitude of service writer. Work was promised to be done within one hour and the vehicle was pulled around finished in 57 minutes...I was watching. Great job. More
by Diceman
Employees Worked With
Other Employees :
Gal at quick lane...I think her name was Cassandra
January 02, 2020
Great Service The service on my car is always excellent. I needed lugnuts for my tires. They were even a better price than at an auto parts store. The service on my car is always excellent. I needed lugnuts for my tires. They were even a better price than at an auto parts store. More
by jkpoe
Employees Worked With
Other Employees :
Also those at Quick Service, Steve Verhagen, Wade Mikosz
December 31, 2019
Great staff, especially the Service Dept. Best place to buy and service your vehicle. Sales mgmt. took the time to work with me, finance dept. gave me plenty of options on extended warranties , and serv buy and service your vehicle. Sales mgmt. took the time to work with me, finance dept. gave me plenty of options on extended warranties , and service dept. is simply the best! More
by svfusion
Employees Worked With
Other Employees :
John Guido, Sr., Tony Guido, Neal Snyder, Steve Verhagen, Wade Mikosz
December 30, 2019
Poor Service We took our sons car in for service while he was in town visiting over the holidays. We asked to have an oil change when we made the appointment over We took our sons car in for service while he was in town visiting over the holidays. We asked to have an oil change when we made the appointment over the phone and also when we dropped the car off. They called and suggested other services, which we agreed to have done. They kept the car for a couple of extra days to service it. It wasn't until after we picked the car up that the CHECK OIL LIGHT WENT ON, when we realized they never changed the oil. VERY POOR SERVICE, If the work order didn't show the request it should have been recognized by the mechanic and recommended. Makes me wonder what else was overlooked, we won't take any chances!! #differentdealership More
by dbenedict
Employees Worked With
Randy
December 29, 2019
Another great experience Everything went smooth with my purchase, again. I have bought a number of cars from Arlington Ht. Ford over the years. They took car of all the issues Everything went smooth with my purchase, again. I have bought a number of cars from Arlington Ht. Ford over the years. They took car of all the issues with the car before pick up. Great people to work with More
by awt125
Employees Worked With
Arnie Kosovski
December 28, 2019
Professional, friendly, efficient. Could not ask for better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. More
by Team O’Connor
Employees Worked With
Other Employees :
John Rodriguez, John Guido, Sr., Steve Verhagen, Ryan Livingston
December 28, 2019
Always receive excellent service. Mike Waddel answers my questions about the repairs needed to my 9 year old Fusion and keeps me informed. Always gets me a loaner courtesy car. questions about the repairs needed to my 9 year old Fusion and keeps me informed. Always gets me a loaner courtesy car. More
by suef2365
Employees Worked With
December 28, 2019
Excellent Service Purchased a new truck, scheduled undercoating, protective package, spray in liner, window tint. Dropped truck off, was given a loaner, my truck was c Purchased a new truck, scheduled undercoating, protective package, spray in liner, window tint. Dropped truck off, was given a loaner, my truck was completed on time and in an excellent manner. More
by richardglessner
Employees Worked With
Steve Verhagen
December 28, 2019
EXCELLENT SERVICE AND PERSONALITIES I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. More
by DAVID112469
Employees Worked With
Other Employees :
John Rodriguez, John Guido, Sr., Tony Guido, Steve Verhagen, Mayra Del Real, Jon Franklin, Wade Mikosz
December 28, 2019
Quick Lane Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is e Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is excellent as always. I have never been disappointed with my service needs since my first AH Ford vehicle purchase, a new 1987 Bronco, I've purchased and serviced my personal and work vehicles here ever since. Thank you, Guido Clan, for an excellent and efficient vehicle purchase and service experience. Happiest of New Year to my AH Ford "family". More
by Slick Rick
