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Arlington Heights Ford
Arlington Heights, IL
4,819 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,819 reviews
August 09, 2019
Excellent Dealer I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are t I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are the greatest. More
by Robert
August 09, 2019
Service Repair Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Absolutely love this dealership! Been coming to Arlington Hts Ford for over 20 years! More
by Otterlake
August 09, 2019
Successful Resolution I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purcha I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purchased the car in January '19. While it took a few people to get through, ultimately, I'm very pleased with the resolution. Now, I wait for the result (very small refund check) in the mail. I've purchased six (6) new cars at AH Ford. Of course, I wouldn't keep coming back if the service was poor. Sometimes a little disappointment, but overall good experiences. More
by PSWIT
August 09, 2019
Highly Recommend This has been the easiest and most helpful car buying experience I have ever had. John Guido, Jr and Ryan Livingston were very professional and spent This has been the easiest and most helpful car buying experience I have ever had. John Guido, Jr and Ryan Livingston were very professional and spent time answering my questions. Ryan made sure I knew how to use all the electronics and had an unusually pleasant personality. More
by Mary
August 09, 2019
Best Ford Dealership in the Chicago Area Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arling Arlington Heights Ford goes out of their way to make customers feel like family! From the purchase of the car to any service needs the folks at Arlington Heights Ford are the best! Can’t say enough good things about them! Thank you! More
by Peter F
Employees Worked With
Other Employees :
Arnie Kosovski, John Guido, Sr., Tony Guido, Victor Martinez, Steve Verhagen
August 08, 2019
If it wasn't for Ryan Livingston I'd be rating you a 3 star. Ryan did a FANTASTIC job of "picking up the ball" after my original salesperson left your firm. Ryan knew it was all about the details with me. I can Ryan did a FANTASTIC job of "picking up the ball" after my original salesperson left your firm. Ryan knew it was all about the details with me. I can be a pain in the butt if need be but he went above and beyond the call. Kept me in the loop throughout the entire process. A please to deal with and I WILL recommend him in the future. Quite Professional. Thank You, Sincerely, Steve Duffy P.S. Steve did a nice job in 'service' with my old vehicle! More
by DUFFY
Employees Worked With
Steve Verhagen, Ryan Livingston
August 08, 2019
friendly, timely, and always pleasant to deal with the only dealership that i use to service my cars since 2011 when i purchased a new 2011 Taurus. i also have had to use the body shop on 2 occasions, the only dealership that i use to service my cars since 2011 when i purchased a new 2011 Taurus. i also have had to use the body shop on 2 occasions, and while not part of the dealership is located in the rear and would not go anywhere else. More
by JIm1232
Employees Worked With
it would be in appropiate to just select 10 as i have had dealings with almost everyone at the dealership and have not been disappointed
August 08, 2019
New Procedure Upon picking up my vehicle, I was introduced Jonathan to go over my vehicle options. As cars have added more and more technology, this was a wonderfu Upon picking up my vehicle, I was introduced Jonathan to go over my vehicle options. As cars have added more and more technology, this was a wonderful addition to your services. Jonathan was informative, respectful, funny and very personable. I have purchased cars from AH Ford in the past. Those cars were cleaner (washed and shiny) and also had a full tank of gas. I was a little disappointed that this was not the case with this car. Thank you! More
by DGfordowner1
Employees Worked With
Jonathan, Manuel Guerrero
August 08, 2019
Excellent This was the easiest car buying process we have been through. Everyone at Arlington Heights Ford was professional and friendly. We will be back. Tha This was the easiest car buying process we have been through. Everyone at Arlington Heights Ford was professional and friendly. We will be back. Thank you More
by Diamond750
Employees Worked With
Jeff Reckards, John Rodriguez
August 08, 2019
Service Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great se Great staff and always exceptional. They always go out of their way to satisfy .I would highly recommend this dealership to anyone who wants great service. More
by Buffalo Bob
