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Arlington Heights Ford
Arlington Heights, IL
4,865 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,865 reviews
October 02, 2019
Very Good Service I have always had great service and attention to the maintenance requirements for my car. I have always been impressed with service area personnel and I have always had great service and attention to the maintenance requirements for my car. I have always been impressed with service area personnel and their attention to detail. More
by dugger
Employees Worked With
September 30, 2019
Great car buying experience From test drive, to negotiation, to financing, to purchase went quite well. I was in an out in 3 1/2 hours. Let's see how we can get that down to 2 From test drive, to negotiation, to financing, to purchase went quite well. I was in an out in 3 1/2 hours. Let's see how we can get that down to 2 1/2! More
by Peter S
Employees Worked With
George
September 29, 2019
Fast service I came on and told the service people I needed to be out by 9:00 and I was with a wash too Could. Not have asked for anything better. I came on and told the service people I needed to be out by 9:00 and I was with a wash too Could. Not have asked for anything better. More
by Dick
September 29, 2019
Best car buying experience ever I have bought many new cars in my life. It's always a hassle.i have visited few dealerships that day and all were playing games, couldn't match their I have bought many new cars in my life. It's always a hassle.i have visited few dealerships that day and all were playing games, couldn't match their own advertised price,all regular lies and deception. At Arlington heights Ford Manny not only matched the others price but he bit them hard.no games.I highly recommend them I will be back for sure. More
by Adam F-150
Employees Worked With
Manuel Guerrero
September 29, 2019
The works in minutes They were very courteous, quick and efficient. I was told my oil change (the works) would be completed in about an hour and was done in less time. They were very courteous, quick and efficient. I was told my oil change (the works) would be completed in about an hour and was done in less time. Probably why I've been coming to the dealership for close to 20 years even though there is a Ford dealer in the town I live in. More
by Edge
Employees Worked With
Spiridon Dimas
September 29, 2019
Another excellent experience— We have purchased and or leased several cars here over the years. Each time the experience is great—fair deals and excellent customer service. Taking We have purchased and or leased several cars here over the years. Each time the experience is great—fair deals and excellent customer service. Taking our cars here for maintenance is also a great experience. More
by Loriandjohn
September 27, 2019
5000 MILE SERVICE Did and quick turn around for me which is always great. Sales is great even though I didn't purchase truck from you this time around. Did and quick turn around for me which is always great. Sales is great even though I didn't purchase truck from you this time around. More
by Mechanic64
Employees Worked With
Steve Verhagen, Sean Lane
September 26, 2019
Difficult problem “taken care” of Very professional while also being friendly. Was able to figure out and fix a difficult issue on our car. Kept us informed throughout the process.👍 Very professional while also being friendly. Was able to figure out and fix a difficult issue on our car. Kept us informed throughout the process.👍 More
by Nick Ab
Employees Worked With
Steve Verhagen
September 26, 2019
Great service Very professional staff, quick turnaround and car was repaired as requested. I am coming back soon for more servicing of my 2016 Ford Escape AWD. Very professional staff, quick turnaround and car was repaired as requested. I am coming back soon for more servicing of my 2016 Ford Escape AWD. More
by Gelfyd1
Employees Worked With
Spiro
September 25, 2019
Great Service! Great overall service at Arlington Heights Ford. Servicing process was streamlined and Jesus (who initially sold me my car) did a great job checking i Great overall service at Arlington Heights Ford. Servicing process was streamlined and Jesus (who initially sold me my car) did a great job checking in how I like my vehicles so far. More
by NK
Employees Worked With
