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Arlington Heights Ford
Arlington Heights, IL
5,662 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,662 reviews
June 20, 2021
Worked with Jonathan Silencieux, Mike Waddle, and Sam Vasco for service on our 2013 Fusion, and replacing our 2013 Explorer with a 2021.Explorer. All were very helpful. Vasco for service on our 2013 Fusion, and replacing our 2013 Explorer with a 2021.Explorer. All were very helpful. More
by rjreczek
Employees Worked With
See comments above, Jonathan Silencieux
June 19, 2021
Great service department and Elliot Reichel hustles for his customers and goes the extra mile. Leased & bought two cars this week and with out Elliot’s heads up we would have missed out on an opportunity his customers and goes the extra mile. Leased & bought two cars this week and with out Elliot’s heads up we would have missed out on an opportunity and waited until October. Initiative makes a difference! More
by jjfontana3
June 19, 2021
Great service, Agent was very friendly and personable assisting me with all my questions and concerns at the time of the vist. He was knowledgeable of the vehicle I wanted. Walking me through the process assisting me with all my questions and concerns at the time of the vist. He was knowledgeable of the vehicle I wanted. Walking me through the process from beginning to end. More
by Ajwhite
Employees Worked With
Manuel Guerrero
June 18, 2021
You guys are super lucky to have Steve U. On your team! Great service and helped me locate my lost keys plus great security system he has in place! Doesn’t just give any key to anyone! I really appreciate Great service and helped me locate my lost keys plus great security system he has in place! Doesn’t just give any key to anyone! I really appreciate his time and dedication to get these back to me. Thank you Steve! More
by Diana Sanchez
Employees Worked With
Steve Ursin
June 18, 2021
Elliott was great. No pressure to buy. Great staff. Am happy to be driving home in a new Ford F-150. These guys are great happy to be driving home in a new Ford F-150. These guys are great More
by Esbrosio
Employees Worked With
June 17, 2021
Jerry was helping me out with my car and the service was great. Very helpful in making sure the issue in my car was looked into quickly and taken care of. A+ service in making sure the customer is taken car great. Very helpful in making sure the issue in my car was looked into quickly and taken care of. A+ service in making sure the customer is taken care of. Overall the best experience I’ve had with a car dealer. Thank you very much. More
by Bbsokolo
Employees Worked With
June 17, 2021
Great service from everyone at this facility!!!! I would recommend this place to everyone. Fast and friendly service and they go the extra mile. Job well done!!!! recommend this place to everyone. Fast and friendly service and they go the extra mile. Job well done!!!! More
by dscottm35
Employees Worked With
June 17, 2021
I have been with Arlington Hts Ford forever! 9 cars over 20 years I never go anywhere else. Steve Ursin has been my go to person since I can remember. Always makes sure it’s the vehicle I want. Always a ha 20 years I never go anywhere else. Steve Ursin has been my go to person since I can remember. Always makes sure it’s the vehicle I want. Always a happy customer More
by Witbeck3
Employees Worked With
Steve Ursin
June 16, 2021
Elliott did a terrific job helping us turn in one car for another. He’s efficient, has an understanding of what we wanted and he’s friendly!! another. He’s efficient, has an understanding of what we wanted and he’s friendly!! More
by Mary Pat
