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Arlington Heights Ford

Arlington Heights, IL

5.0
5,593 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years. We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025! We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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801 W. Dundee Rd.

Arlington Heights, IL

60004

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Showing 5,593 reviews

May 22, 2021

Came 2 hours from Wisconsin and am very happy with my purchase and working with Elliot! Would highly recommend visiting here and with him. yay! More

by Amanda
Customer Service
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

Lonnie was amazing. Trading in my old car and picking a new Ford was so easy and seamless. He gave me great pricing options, and also knew exactly what I was looking for - because he is a great listener! I More

by ralberico
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

I was taken care of in a timely manner. They got my work done in a timely manner as well. Mike was very eager to help me from the start. More

by silverfox22180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

Elliott was a great communicator and we had a very positive experience buying our car from him! We would definitely recommend purchasing from AH Ford and asking for Elliott! More

by Lkmartinez615
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

I will bring my car back for service since this just one of several great experience I have had with the service department, Great place with great people. More

by happy guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

Elliot Reichel was a great help in choosing the correct car for us. We always have great service from the folks at Arlington heights Ford. More

by Bdiffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

We made today’s purchase without a problem it was quick and easy. This was our second purchase from Arlington Heights Ford and I recommend them. More

by Pdif
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank White
May 21, 2021

Brought my car in to have a recall fixed. After 8hrs without car was told recall part was on backorder.waste of time! Also, tried to charge me for an oil change. NO MORE FORDS FOR ME OR MY FAMILY. More

by Ppugsugslee216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Villanueva
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Arlington Heights Ford responded

We are very sorry for the experience. Unfortunately, due to COVID, many parts are suddenly on backorder. We have corrected our process since your visit. Please reach out to the General Manager, John Guido Jr., directly so that we may try to rectify the experience you had during your visit. You can reach him at 847-812-0038. Thank you, and have a wonderful weekend. The Arlington Heights Ford Team

May 21, 2021

As usual, service was excellent and everyone was great. I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership More

by Ford Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Silva was exceptional.
May 21, 2021

This is a very friendly dealership that was open and transparent every step of the way. We bought our car on a Saturday and our salesperson Marco answered some questions we texted him on Sunday. Can't More

by Doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Saldana, Frank White
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