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Arlington Heights Ford
Arlington Heights, IL
5,584 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,584 reviews
May 21, 2021
This is a very friendly dealership that was open and transparent every step of the way. We bought our car on a Saturday and our salesperson Marco answered some questions we texted him on Sunday. Can't transparent every step of the way. We bought our car on a Saturday and our salesperson Marco answered some questions we texted him on Sunday. Can't ask for mich more than that. More
by Doug
Employees Worked With
Marco Saldana, Frank White
May 21, 2021
Amazing upbeat and personal customer service. I appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank YOU! More
by Nancyleibs
Employees Worked With
May 21, 2021
Jesus was very patient with me!He helped with creating Jesus was very patient with me! He helped with creating the order for my new Bronco Sport . Very, very helpful! I can not say enough about Jesus Jesus was very patient with me! He helped with creating the order for my new Bronco Sport . Very, very helpful! I can not say enough about Jesus’ helpfulness More
by PSwanson
May 20, 2021
Marco was very helpful and made the whole process go smoothly. He was friendly and easy to talk to while waiting for the finance dpt to be ready. smoothly. He was friendly and easy to talk to while waiting for the finance dpt to be ready. More
by cliffroach
Employees Worked With
Marco Saldana
May 20, 2021
Manny was very nice, helpful, and answered all our questions about the cars and then some! He seemed very honest and made us feel very comfortable buying a new vehicle. questions about the cars and then some! He seemed very honest and made us feel very comfortable buying a new vehicle. More
by P&J
Employees Worked With
Manuel Guerrero, Frank White
May 19, 2021
Great service, fair and fast. Fixed a horn that failed just over a year before and did not charge me which was very fair and appropriate just over a year before and did not charge me which was very fair and appropriate More
by Tdr
May 19, 2021
Fantastic service! Easy transaction, personable, helpful, calm, knowledgeable. Appreciate the quick purchase and honesty. Happy with Lonnie, Frank, John and all the attention at AH Ford - and with the new ca calm, knowledgeable. Appreciate the quick purchase and honesty. Happy with Lonnie, Frank, John and all the attention at AH Ford - and with the new car! More
by liz.entwhistle
May 19, 2021
Manny at Arlington Heights ford was very nice and informative. He listened to us and answered all of our questions. He was very patient and knowledgeable and explained all of the advanced technology. informative. He listened to us and answered all of our questions. He was very patient and knowledgeable and explained all of the advanced technology. More
by Elm
May 19, 2021
Jerry and his team do a great job. During these challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. More
by Don
May 19, 2021
Jesus is the best! He helped me out tremendously and made the best of a bad situation. Frank in finance was also super helpful. THANK YOU! the best of a bad situation. Frank in finance was also super helpful. THANK YOU! More
by arado17
