Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,649 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,649 reviews
June 12, 2021
Thank you very much for the excellent customer service. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. More
by fwoodard77
June 11, 2021
Elliot Reichel was wonderful to work with!!! From start to finish he explained and worked to insure I understood everything. Definitely would recommend him to friends! to finish he explained and worked to insure I understood everything. Definitely would recommend him to friends! More
by M.l.vasquez
Employees Worked With
June 11, 2021
Great experience with George Sarkisian and Jon Franklin they took great care of me and got me the deal of a lifetime! Would come back again and again to see them! Give them a shout! they took great care of me and got me the deal of a lifetime! Would come back again and again to see them! Give them a shout! More
by Spanishfly692
Employees Worked With
George Sarkisian
June 11, 2021
Excellent service once again! Would recommend this dealership to my friends and family. Very easy trade in and purchase on my new vehicle. Thank you Arlington Heights Ford. dealership to my friends and family. Very easy trade in and purchase on my new vehicle. Thank you Arlington Heights Ford. More
by Burzawa-j
June 11, 2021
This dealership always goes above and beyond. Jerry Hood and his staff are all first class, delivering excellent customer service each and every single time. and his staff are all first class, delivering excellent customer service each and every single time. More
by Buffalo Bob
Employees Worked With
June 11, 2021
We had a wonderful car buying experience at Arlington Ford. Absolutely loved working with Steve Ursin, he is a great guy and an expert in his trade. Ford. Absolutely loved working with Steve Ursin, he is a great guy and an expert in his trade. More
by Bookophoto
Employees Worked With
Steve Ursin
June 11, 2021
Thank you to Jesus Sanchez and Joe Baez for the great interaction. I was able to run numbers with Jesus and once we agreed came to the dealership and was able to quickly get through the paperwork with no interaction. I was able to run numbers with Jesus and once we agreed came to the dealership and was able to quickly get through the paperwork with no issue. Jesus was helpful with everything and Joe was not pushy at all with extras in finance which is always appreciated! All-in-all a great transaction with minimal time spent at the dealership. More
by FFLucas
June 10, 2021
Was greeted right away and Elliott was able to show me the truck I was looking at right away. Very professional and interacted well. Made me want to do business. the truck I was looking at right away. Very professional and interacted well. Made me want to do business. More
by mcanino
June 10, 2021
Elliott & John made my car buying experience quick and easy. I have bought several cars and this was one of my most comfortable deal I have made. easy. I have bought several cars and this was one of my most comfortable deal I have made. More
by F150Limited18
Employees Worked With
June 09, 2021
Great staff. Very thorough. They do their best to get you in and out as quickly as possible. And I never feel pressured into doing work that doesn’t need to be done. Thanks, Tony. in and out as quickly as possible. And I never feel pressured into doing work that doesn’t need to be done. Thanks, Tony. More
by mickteam714
