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Arlington Heights Ford
Arlington Heights, IL
5,714 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 35nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past eight consecutive years being awarding for 2019-2026!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,714 reviews
July 12, 2021
I continue to be impressed with Arlington Heights Ford's dealership service department. Today I was assisted by Victor in service. Victor was helpful, knowledgable and very respectable. His window of servic dealership service department. Today I was assisted by Victor in service. Victor was helpful, knowledgable and very respectable. His window of service time was spot on and helpful!!! More
by aej1955
Employees Worked With
July 12, 2021
Excellent assistance! Jesus Sanchez did an amazing job helping me with everything in regards to purchasing a car. I Highly recommend and appreciate the help! helping me with everything in regards to purchasing a car. I Highly recommend and appreciate the help! More
by Chrismata94
Employees Worked With
July 12, 2021
Excellent, kind and professional service with Luigi Alfano today. Updates and next steps communicated well. Will return when the parts come in to address the concern. Thank you! Alfano today. Updates and next steps communicated well. Will return when the parts come in to address the concern. Thank you! More
by jmau
Employees Worked With
Luigi Alfano
July 10, 2021
Excellent job! The sale and the service are great! We like to go to Arlington Heights to buy our cars. Thanks to Jesus, Manuel, Joe and Tony! like to go to Arlington Heights to buy our cars. Thanks to Jesus, Manuel, Joe and Tony! More
by oegrajeda
Employees Worked With
Other Employees :
Manuel Guerrero, Joe Baez, Anthony Wojciechowski
July 10, 2021
I really appreciate how nice and well versed Elliot was . I have never had a bad experience at Arlington Heights Ford. I appreciate the time involved and I would like to thank personally John and Elliot. I have never had a bad experience at Arlington Heights Ford. I appreciate the time involved and I would like to thank personally John and Elliot. More
by Thisisstupid
Employees Worked With
July 10, 2021
Elliott was a absolute pleasure to work with from start to finish. Very knowledgeable and thorough through the process. Everyone in the dealership are awesome! to finish. Very knowledgeable and thorough through the process. Everyone in the dealership are awesome! More
by bbaxter
July 10, 2021
Arlington Heights Ford always does a great job in the service department. My truck was really dirty and after the service they clean it up and made it look brand new. service department. My truck was really dirty and after the service they clean it up and made it look brand new. More
by davidwill0628
July 09, 2021
Very nice. Everything went as expected . They did the requested amount of work, but no more than what was actually required at that point in time. requested amount of work, but no more than what was actually required at that point in time. More
by Localbuyeroffords
Employees Worked With
July 09, 2021
Tony was a pleasure to work with, kept me informed on the service progress in a timely manner, and made sure I took advantage of all discounts available. Thanks for taking such great care of our Mustang! service progress in a timely manner, and made sure I took advantage of all discounts available. Thanks for taking such great care of our Mustang! More
by jmregrub
Employees Worked With
Anthony Wojciechowski
July 09, 2021
Awesome people to work with! Top notch service and no hassle pricing. Vehicle was ready to go, in and out in 30 min. Would highly recommend!! Go check them out!! hassle pricing. Vehicle was ready to go, in and out in 30 min. Would highly recommend!! Go check them out!! More
by JS
