Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,492 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,492 reviews
April 15, 2021
Marco Saldana and John “Kiko” Rodríguez.. all I have to say is these guys have gone way above and beyond for me. Super happy with them! I’ll never go anywhere else to buy a car. No hassle, no pressure, gre say is these guys have gone way above and beyond for me. Super happy with them! I’ll never go anywhere else to buy a car. No hassle, no pressure, great guys. More
by Bryant
Employees Worked With
John “Kiko” Rodriguez , John Rodriguez, Marco Saldana
April 14, 2021
Great Customer service,.... Greeted promptly. took our Great Customer service,.... Greeted promptly. took our information for a recall we received explained what was going to be done. Followed up with Great Customer service,.... Greeted promptly. took our information for a recall we received explained what was going to be done. Followed up with a phone call to let us know when our car was ready for pick up. Made sure that they had more than 1 way to contact us. Definitely would recommend AH ford More
by Ken
Employees Worked With
April 14, 2021
Brought van in for recall. Did an oil change and rotated the tires. Was easy to schedule. Drop off and pick up no problem. Thank you very much the tires. Was easy to schedule. Drop off and pick up no problem. Thank you very much More
by Victor La Susa
April 14, 2021
The service department is the best. They always seem to be able to provide a very accurate estimate of the time it will take to finish the service. They have the parts on hand. They make sure the vehicle be able to provide a very accurate estimate of the time it will take to finish the service. They have the parts on hand. They make sure the vehicle is done right and clean when leaving the service department. More
by rmsmike
Employees Worked With
April 14, 2021
Came to Arlington Heights Ford . We were greeted by Elliott Reichel . I was so happy with his service. I would recommend him to all my friends. Elliott Reichel . I was so happy with his service. I would recommend him to all my friends. More
by euniceorq
April 13, 2021
Took my Ford Ranger for some issues observed. Jerry Hood from service tended to my truck and was extremely thorough and knowledgeable. He was very genuine and definitely made it a priority to fix any issue from service tended to my truck and was extremely thorough and knowledgeable. He was very genuine and definitely made it a priority to fix any issues. Thank you. More
by tomasz.krozel
Employees Worked With
April 13, 2021
Manny was great, great communication and very fair deal. Willing to work with me to make the deal work. Highly recommended this dealership as well as Manny. Willing to work with me to make the deal work. Highly recommended this dealership as well as Manny. More
by jack513lee
Employees Worked With
Manuel Guerrero
April 13, 2021
Excellent customer service! Jesus Sanchez was friendly and listened to what I wanted. Fast process and excellent financing options. I have purchased a couple of cars at this dealer and would not go anywhe and listened to what I wanted. Fast process and excellent financing options. I have purchased a couple of cars at this dealer and would not go anywhere else. More
by Vianey
Employees Worked With
