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Arlington Heights Ford
Arlington Heights, IL
5,499 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,499 reviews
April 21, 2021
Service was fast and very friendly. I had my car appraised and got a very poor offer and will sell it to another dealer that offers $1,300 more appraised and got a very poor offer and will sell it to another dealer that offers $1,300 more More
by Frank Heffley
April 18, 2021
I own a logistics company and vehicle downtime can have a big impact on our business. Jerry always makes sure we get taken care of in a timely fashion. He is a source of comfort for our business and pride fo big impact on our business. Jerry always makes sure we get taken care of in a timely fashion. He is a source of comfort for our business and pride for the dealership. More
by Richard L.
Employees Worked With
April 17, 2021
I came in to the dealership knowing exactly what I wanted and what I expected to pay. No sleazy sales tactics. They were very friendly, welcoming and easy to work with. Highly recommend!! and what I expected to pay. No sleazy sales tactics. They were very friendly, welcoming and easy to work with. Highly recommend!! More
by josh.ruenger
April 17, 2021
Excellent customer service from all the guys from start to finish. I highly recommend Arlington Heights Ford. I will continue to get all my maintenance for my feud Ford to finish. I highly recommend Arlington Heights Ford. I will continue to get all my maintenance for my feud Ford More
by Kstevens
April 16, 2021
An excellent experience with Jerry Hood. It is always a pleasure to work with Arlington Heights Ford they are always so accommodating helpful and great service. pleasure to work with Arlington Heights Ford they are always so accommodating helpful and great service. More
by 2008 happy Lexus owner
Employees Worked With
April 16, 2021
An excellent experience with service director, Jerry Hood. He was very professional and responsive to my service needs. Great people skills. I would certainly consider purchasing a new vehicle, in the f Hood. He was very professional and responsive to my service needs. Great people skills. I would certainly consider purchasing a new vehicle, in the future, at Arlington Hts. Ford based on the treatment I received from Jerry. More
by jenkmarren
Employees Worked With
April 16, 2021
Marco is a genuinely nice person and a pleasure to work with. It is rare to say that about a car buying experience. Excellent service before, during and after the sale. Thank you! with. It is rare to say that about a car buying experience. Excellent service before, during and after the sale. Thank you! More
by charles.rickert
Employees Worked With
Jose, Marco Saldana
April 15, 2021
Marco Saldana and John “Kiko” Rodríguez.. all I have to say is these guys have gone way above and beyond for me. Super happy with them! I’ll never go anywhere else to buy a car. No hassle, no pressure, gre say is these guys have gone way above and beyond for me. Super happy with them! I’ll never go anywhere else to buy a car. No hassle, no pressure, great guys. More
by Bryant
Employees Worked With
John “Kiko” Rodriguez , John Rodriguez, Marco Saldana
April 14, 2021
Came to Arlington Heights Ford . We were greeted by Elliott Reichel . I was so happy with his service. I would recommend him to all my friends. Elliott Reichel . I was so happy with his service. I would recommend him to all my friends. More
by euniceorq
