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Arlington Heights Ford
Arlington Heights, IL
5,504 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,505 reviews
April 25, 2021
Steve was very helpful when we decided to buy our new explorer. He helped us figure out which options to get. He was also very low pressure which I really like. Had a great experience with Steve. explorer. He helped us figure out which options to get. He was also very low pressure which I really like. Had a great experience with Steve. More
by susanbarrett@sbcglobal.net
Employees Worked With
April 24, 2021
Arlington Heights ford is definitely a place I would recommend. They are friendly and professional.They were very knowledgeable about all the vehicles and they answered any question I had. recommend. They are friendly and professional.They were very knowledgeable about all the vehicles and they answered any question I had. More
by Taylorj0209
Employees Worked With
April 24, 2021
Steve was extremely professional in all aspects of my car buying process. He was also very knowledgeable in the features of the car I purchased. Thanks Steve for making my buying experience a pleasure. buying process. He was also very knowledgeable in the features of the car I purchased. Thanks Steve for making my buying experience a pleasure. More
by Brian
Employees Worked With
April 23, 2021
Thank you so much for your help! They went above and beyond to get me into an amazing car! forever grateful for Arlington heights Ford & staff! beyond to get me into an amazing car! forever grateful for Arlington heights Ford & staff! More
by brikennedy
April 23, 2021
Dreams do come true thanks to John Jr., Elliott, and Frank for getting my daughter into her first brand new car!! Experience is as always the best, fastest, and upmost superb service!! Thank you for all Frank for getting my daughter into her first brand new car!! Experience is as always the best, fastest, and upmost superb service!! Thank you for all your help! More
by gracekennedy
April 22, 2021
I have been pleased with Victor and in particular, Jerry Hood’s service over the past 8+ years I have used this dealership. They keep me updated on areas of concern and what needs to be completed vs “next Hood’s service over the past 8+ years I have used this dealership. They keep me updated on areas of concern and what needs to be completed vs “next time.” More
by grant
April 21, 2021
Service was fast and very friendly. I had my car appraised and got a very poor offer and will sell it to another dealer that offers $1,300 more appraised and got a very poor offer and will sell it to another dealer that offers $1,300 more More
by Frank Heffley
April 18, 2021
I own a logistics company and vehicle downtime can have a big impact on our business. Jerry always makes sure we get taken care of in a timely fashion. He is a source of comfort for our business and pride fo big impact on our business. Jerry always makes sure we get taken care of in a timely fashion. He is a source of comfort for our business and pride for the dealership. More
by Richard L.
Employees Worked With
April 17, 2021
Excellent customer service from all the guys from start to finish. I highly recommend Arlington Heights Ford. I will continue to get all my maintenance for my feud Ford to finish. I highly recommend Arlington Heights Ford. I will continue to get all my maintenance for my feud Ford More
by Kstevens
April 17, 2021
I came in to the dealership knowing exactly what I wanted and what I expected to pay. No sleazy sales tactics. They were very friendly, welcoming and easy to work with. Highly recommend!! and what I expected to pay. No sleazy sales tactics. They were very friendly, welcoming and easy to work with. Highly recommend!! More
by josh.ruenger
