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Arlington Heights Ford
Arlington Heights, IL
5,754 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 35nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past eight consecutive years being awarding for 2019-2026!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,754 reviews
July 29, 2021
Excellent personalities and informative. All questions answered with courtesy and genuine concern for my needs. Dealership clean and bright. Vehicles presented well in the lot. answered with courtesy and genuine concern for my needs. Dealership clean and bright. Vehicles presented well in the lot. More
by Mark B
Employees Worked With
Jose Gutierrez 5-Star too!, George Sarkisian
July 28, 2021
Amazing, had so much help by Elliot and Tony treated me just like family and helped me so much with my new car especially trading in my old one. just like family and helped me so much with my new car especially trading in my old one. More
by cesca297
Employees Worked With
Other Employees :
Tony Guido, Jon Franklin, Frank White, Alma Olvera
July 28, 2021
Return visuals do to Jesus attention to my needs and conversations of available vehicles and prices to fit my budget and wallets. All good so far conversations of available vehicles and prices to fit my budget and wallets. All good so far More
by repman531
July 28, 2021
My issue involved a new vehicle, and Manager walked me to Service and directed staff to take care of it right away. They did and I’m happy. Service and directed staff to take care of it right away. They did and I’m happy. More
by JWynne47
Employees Worked With
July 28, 2021
Arlington Heights Ford was easy to work with and helped me through my very first car purchase. I can't thank Elliott and John enough, I love my new car! me through my very first car purchase. I can't thank Elliott and John enough, I love my new car! More
by KylieB
July 27, 2021
Excellent work! It looks like they fixed a problem with my 2017 Edge that no one else could figure out! Looks like we should have come here first! my 2017 Edge that no one else could figure out! Looks like we should have come here first! More
by shellyap1023
Employees Worked With
July 27, 2021
Great experience. Service was great and we even got a snack while we waited! The process went very smoothly and we drove away in our new used car. snack while we waited! The process went very smoothly and we drove away in our new used car. More
by monkeybean40
Employees Worked With
Steve Ursin
July 25, 2021
I would not take my Ford anywhere else for service. Everyone I have ever dealt with has been courteous, knowledgeable, and upfront about potential cost. And--a big plus, for me--they will be honest w Everyone I have ever dealt with has been courteous, knowledgeable, and upfront about potential cost. And--a big plus, for me--they will be honest what needs to be done and what doesn't need to be done. I bought my car here and now can't picture going elsewhere to purchase a car because of the service department. More
by sue
Employees Worked With
July 24, 2021
Robert was very helpful and knowledgeable. We appreciate his work, and we liked his witty banter and conversation. For sure we are coming back. Not only that, there was no pressure in buying vehicle. his work, and we liked his witty banter and conversation. For sure we are coming back. Not only that, there was no pressure in buying vehicle. More
by Luis Roman
Employees Worked With
Robert Lungin
July 24, 2021
George sarkisian helped me out with my vehicle purchase - it was an absolutely straightforward and pleasurable process. I’m coming back to him for my next vehicle. it was an absolutely straightforward and pleasurable process. I’m coming back to him for my next vehicle. More
by Tristanhummel
Employees Worked With
Joe Baez, George Sarkisian
