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Arlington Heights Ford
Arlington Heights, IL
5,576 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,576 reviews
May 19, 2021
Jerry and his team do a great job. During these challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. challenging times of hiring in Covid it is not easy. I have been using this dealership for purchases and service for over a decade. More
by Don
May 19, 2021
Jesus is the best! He helped me out tremendously and made the best of a bad situation. Frank in finance was also super helpful. THANK YOU! the best of a bad situation. Frank in finance was also super helpful. THANK YOU! More
by arado17
May 19, 2021
I have always had great experiences at this dealership no matter if just an oil change or recall notice or other maintenance care needs. The service people have always taken care of us and this time Victor matter if just an oil change or recall notice or other maintenance care needs. The service people have always taken care of us and this time Victor Villanueva made sure everything "happened" in a timely manner. He was professional and called, letting us know each step along the way. We will continue coming to this dealership! More
by bah430
Employees Worked With
May 18, 2021
My family has been buying vehicles with manny since my fist born and my wife wanted a minivan and we’ve been buying with him since fist born and my wife wanted a minivan and we’ve been buying with him since More
by Ceciliajim1966
May 18, 2021
Always friendly service. I appreciate the convenience of Quick Lane, and today it was especially quick. I appreciate the "Works" coupon that was available on the website. Quick Lane, and today it was especially quick. I appreciate the "Works" coupon that was available on the website. More
by Cayman53
Employees Worked With
Justin Silva
May 18, 2021
Service Advisor Jerry was very helpful and friendly and got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. got my problem solved in 20 min. I will take my truck to this location going forward. Had my issues at Bob Rohrman in Schuamberg. More
by DCAAPULLEN
Employees Worked With
May 18, 2021
Have known Sammy for 40 years. He is an incredible and honest person. I cannot say enough about this man. Very humble person. I would recommend him to everyone. honest person. I cannot say enough about this man. Very humble person. I would recommend him to everyone. More
by Jk5992
Employees Worked With
May 17, 2021
Came in to look at a new expedition not expecting to leave that day with a car. Elliott was very helpful with getting us exactly what we wanted! Very satisfied customer! leave that day with a car. Elliott was very helpful with getting us exactly what we wanted! Very satisfied customer! More
by pine
Employees Worked With
May 17, 2021
Came in to look at a car and ran into Elliott. Very friendly, very professional! Next thing you know we bought a car! Thanks Elliott! friendly, very professional! Next thing you know we bought a car! Thanks Elliott! More
by Matt.pine.fm
Employees Worked With
