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Arlington Heights Ford
Arlington Heights, IL
4,816 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,816 reviews
September 25, 2019
Great Service! Great overall service at Arlington Heights Ford. Servicing process was streamlined and Jesus (who initially sold me my car) did a great job checking i Great overall service at Arlington Heights Ford. Servicing process was streamlined and Jesus (who initially sold me my car) did a great job checking in how I like my vehicles so far. More
by NK
Employees Worked With
September 24, 2019
Brake job on my SHO Quick and solved my brake problems Having a nrw g loaner is big plus Car wash is also a value added gesture I didn't get all things fixed due to co Quick and solved my brake problems Having a nrw g loaner is big plus Car wash is also a value added gesture I didn't get all things fixed due to costs More
by BG
Employees Worked With
September 23, 2019
Best Dealer Ever! Great Sales and Service! They go above and beyond! I have nothing but nice things to say about Arlington Heights Ford! They always take car of any nee Great Sales and Service! They go above and beyond! I have nothing but nice things to say about Arlington Heights Ford! They always take car of any need or issue that I have with my car! More
by Peter A
September 21, 2019
Service department is very good and friendly. Repairs are always done properly. We have relied on AH Ford since 2001. Sales and service have always been gr department is very good and friendly. Repairs are always done properly. We have relied on AH Ford since 2001. Sales and service have always been great More
by Johnk
Employees Worked With
Wade Mikosz
September 21, 2019
Never had a problem. I have never had a problem with the dealership or the staff. They work to always help get your car in and out . They answer any questions I have. I have never had a problem with the dealership or the staff. They work to always help get your car in and out . They answer any questions I have. More
by Ck331955
September 21, 2019
vehicle serviced The service department was awesome, as usual. The guys are always professional, friendly, thorough, and make it easy to understand any existing probl The service department was awesome, as usual. The guys are always professional, friendly, thorough, and make it easy to understand any existing problems and/or point out any possible future issues. More
by jam
Employees Worked With
Victor M Villanueva
September 20, 2019
Friendly, fair and patient My wife and I felt like we were being helped by family members rather than performing a business transaction. We were treated with great respect. My wife and I felt like we were being helped by family members rather than performing a business transaction. We were treated with great respect. More
by ronkrass
September 20, 2019
Service work Great job Todd needs a raise along with Mike Steve and Jerry Thank You for providing a service loaner car mick in parts needs a raise too Great job Todd needs a raise along with Mike Steve and Jerry Thank You for providing a service loaner car mick in parts needs a raise too More
by Chuck
September 20, 2019
SERVICE WORK I DEALT WITH STEVE VERHAGEN AFTER I DROVE IN TO THE SERVICE AREA.HE WROTE UP MY SERVICE TICKET AND WITHIN ANY HOUR I WAS ON MY WAY.I HAVE BEEN COMING I DEALT WITH STEVE VERHAGEN AFTER I DROVE IN TO THE SERVICE AREA.HE WROTE UP MY SERVICE TICKET AND WITHIN ANY HOUR I WAS ON MY WAY.I HAVE BEEN COMING TO AH FORD MOST OF MY LIFE WITH ANY PROBLEMS & HAVE BEEN SATISFIED ALL THE TIME.CAN NOT BEAT THAT ANYWHERE!!!!!!!!!! THANKS FREDERICK MICHALS More
by frederick.michals@aol.com
Employees Worked With
Steve Verhagen
September 20, 2019
Service dept safety recall Car returned cleaner inside and outside than when I dropped it off. Recd a loaner no questions asked. It’s a shame Ford de used to no longer the Fus Car returned cleaner inside and outside than when I dropped it off. Recd a loaner no questions asked. It’s a shame Ford de used to no longer the Fusion, as my loaner plug in hybrid was a joy to drive. Quite, tight, with all the bells and whistle. More
by Dxalarry
Employees Worked With
