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Arlington Heights Ford
Arlington Heights, IL
5,645 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,645 reviews
June 17, 2021
I have been with Arlington Hts Ford forever! 9 cars over 20 years I never go anywhere else. Steve Ursin has been my go to person since I can remember. Always makes sure it’s the vehicle I want. Always a ha 20 years I never go anywhere else. Steve Ursin has been my go to person since I can remember. Always makes sure it’s the vehicle I want. Always a happy customer More
by Witbeck3
Employees Worked With
Steve Ursin
June 16, 2021
Elliott did a terrific job helping us turn in one car for another. He’s efficient, has an understanding of what we wanted and he’s friendly!! another. He’s efficient, has an understanding of what we wanted and he’s friendly!! More
by Mary Pat
June 15, 2021
My car was towed in. I am a customer for many, many years and trusted that the needed work would be done. I knew I needed a new battery - old one absolutely dead. Victor said I also needed new front brakes - and trusted that the needed work would be done. I knew I needed a new battery - old one absolutely dead. Victor said I also needed new front brakes - no surprise there. I also asked for an oil change. My special requests were to be please be sure cover was properly seated after oil change and be certain valve covers were secure on tires after checking air. (Lack of attention to these two items have caused problems and I needed to return a few times in the past) Everything seems to have been attended to. Also, I needed a ride from home there, and Jose was a very courteous, pleasant, and good driver. More
by jpsl1
June 14, 2021
Excellent encounter with MannyVery High Emotional Excellent encounter with Manny Very High Emotional Intelligence Connects on human level very well A good experience with Manny Good follow u Excellent encounter with Manny Very High Emotional Intelligence Connects on human level very well A good experience with Manny Good follow up Very good knowledge of the vehicle More
by Ja.mcd
Employees Worked With
Manuel Guerrero
June 12, 2021
Bought a car from Arlington Heights dealership has some problems but Sam is the best guy in the world he took care of everything he’s so kind understanding and he will get everything done his word is gold problems but Sam is the best guy in the world he took care of everything he’s so kind understanding and he will get everything done his word is gold so you guys come on in and check him out More
by Alicepa34
Employees Worked With
June 12, 2021
Thank you very much for the excellent customer service. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. More
by fwoodard77
June 11, 2021
Elliot Reichel was wonderful to work with!!! From start to finish he explained and worked to insure I understood everything. Definitely would recommend him to friends! to finish he explained and worked to insure I understood everything. Definitely would recommend him to friends! More
by M.l.vasquez
Employees Worked With
June 11, 2021
Great experience with George Sarkisian and Jon Franklin they took great care of me and got me the deal of a lifetime! Would come back again and again to see them! Give them a shout! they took great care of me and got me the deal of a lifetime! Would come back again and again to see them! Give them a shout! More
by Spanishfly692
Employees Worked With
George Sarkisian
June 11, 2021
Excellent service once again! Would recommend this dealership to my friends and family. Very easy trade in and purchase on my new vehicle. Thank you Arlington Heights Ford. dealership to my friends and family. Very easy trade in and purchase on my new vehicle. Thank you Arlington Heights Ford. More
by Burzawa-j
