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Arlington Heights Ford
Arlington Heights, IL
5,621 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,622 reviews
June 06, 2021
5/24/21 brought car in under warranty because the auto stop start was not functioning. Somebody drove the car until battery charge reached 70% and stop start system started working. 5/25/21 brought car ba stop start was not functioning. Somebody drove the car until battery charge reached 70% and stop start system started working. 5/25/21 brought car back to verify alternator was working properly - alternator was within specs. The dealer had 2 opportunities to completely charge the 18 month old battery. To the best of my knowledge they elected not to. Within 5 days of being at the dealer and over 200 miles later the battery was discharged and the auto stop start was not working again. I find it hard to believe that there isn't some type of abnormal drain on the battery. More
by NEWBIE
Employees Worked With
June 06, 2021
Mike did a great job servicing our car has hes always done. Always nice working with Mike.Will keep coming back for all are service needs. done. Always nice working with Mike.Will keep coming back for all are service needs. More
by michael
Employees Worked With
June 06, 2021
My experience in trading in my SUV, and getting a new used car was a very good one. All of the Staff were very helpful, especially Marco, John (the Used Car Sales Manager), and John Guido Jr. used car was a very good one. All of the Staff were very helpful, especially Marco, John (the Used Car Sales Manager), and John Guido Jr. More
by Channelofpeace3
Employees Worked With
John, John Guido Jr., Marco Saldana
June 05, 2021
Justin in service did an excellent job in greeting me, sharing what should be completed and when it'll be completed. He then finished up with work explained. Thanks Justin. sharing what should be completed and when it'll be completed. He then finished up with work explained. Thanks Justin. More
by Bill321
Employees Worked With
Justin
June 04, 2021
Best customer service ever! Weren’t pushy had patience explained everything very well. Our sales person Elliot was great. Thank u! Will definitely refer friends n family! explained everything very well. Our sales person Elliot was great. Thank u! Will definitely refer friends n family! More
by Grama29
June 03, 2021
Mike in service explained and reviewed everything that was going to completed on the vehicle. The car was completed on time and they were even able to complete a recall on the vehicle! Text and phone cal was going to completed on the vehicle. The car was completed on time and they were even able to complete a recall on the vehicle! Text and phone call communication was excellent. I have no hesitation in returning to the dealership the next time my vehicle needs service. More
by treed
Employees Worked With
June 02, 2021
In & out quick! Jesus & Frank are the best. We had a great experience buying a new truck! Friendly & excellent customer service. No pressure at Arlington Heights Ford! great experience buying a new truck! Friendly & excellent customer service. No pressure at Arlington Heights Ford! More
by garen
June 02, 2021
Always great service and Jerry Hood is extremely helpful. For years he has advised me well and assured me that everything was handled in an efficient and professional manner. For years he has advised me well and assured me that everything was handled in an efficient and professional manner. More
by drpollack
Employees Worked With
June 02, 2021
We have been coming to Arlington Ford for years. Always friendly sale representatives and always trying their best to satisfy our needs. . We have recommended Arlington Ford and will continue to do so in t friendly sale representatives and always trying their best to satisfy our needs. . We have recommended Arlington Ford and will continue to do so in the future. Thank you for your service. More
by Ro1026
Employees Worked With
Marco Saldana, Frank White
June 01, 2021
Good deals good people they'll take care of you all the staff is real friendly jesus sanchez treated me good i recommend going to him staff is real friendly jesus sanchez treated me good i recommend going to him More
by Renx
Employees Worked With
