Arlington Heights Ford

It was indeed a pleasure being serviced by these three gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Qualit gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Quality Service" and courtesy to me and my wife. Thanks, Guys ... most appreciative!!! More

The car we purchased was in excellent condition and we received full documentation of its service and history. The price was negotiated fairly and with no "drama". It was cleaned and filled with $25 of received full documentation of its service and history. The price was negotiated fairly and with no "drama". It was cleaned and filled with $25 of gas before we left (the tank was low during the test drive). The customer service was friendly, funny, and low pressure. More

Great place to do business. My cousin and I went looking for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will for a used Ford Edge. They had just what we wanted. The dealership is neat and clean, and all of the people there were very friendly and nice. I will recommend Arlington Heights Ford, and will shop there again. More

They were very helpful. I had many questions about purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at th purchasing a car since it would be my first. But I spoke with Cassie and she helped me with the right car! I was very happy with all the people at this location as well. They we were nice and I loved the fact that I got a clean car upon my departure! More

Great deal on a used car for my son, and with service after the sale. The car my son purchased had a great price advertised on the internet, which we did not think they would be able to improve upon, bu after the sale. The car my son purchased had a great price advertised on the internet, which we did not think they would be able to improve upon, but they did! When we asked for certain items to be taken care of before we took the car home, they did that, too... And the car has been great...we could not be happier and we recommend them all the time. More

I purchased a 2010 Taurus sho loaded from this dealership and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the d and within 1000 miles I started having problems with the transmission where the car would not move and then jerk forward. I took the vehicle to the dealership and they had their transmission tech take it for a ride. The service director never wrote up a ticket for documentation and the tech took it for a 5 minute drive and said there was nothing wrong with the car and it was still in it's "learning stage". He never connected it to the diagnostic computer to check for any problems. Then I began having issues with the outside temperature display on the navigation unit. It was displaying 104 when the temperature was really 80. Jerry Hood tells me that there is no fix for it yet and he will document the issue with Ford. He did however show me that other Sho's did the same thing. Then last week the transmission fails again. This time leaving me in a busy intersection in Schaumburg in rush hour traffic. After 10 minutes of waiting the car slowly starts to move. I call Jerry and he tells me..."bring the car in NEXT WEEK as they are repaving the street in front of our store. W.T.F....I have a transmission issue knuckle head....how about im sending a tow truck for you. Needless to say I traded the vehicle in at another dealership and bought a Acura and low and behold I see this TAurus SHO back at the dealership for sale as a used car the very next day. I even told my salesman about the issue I had and told them I couldnt believe they were selling this car without repairing it. Be extra careful here people. This dealership should not be in business. Tell as many people as you can about these guys so we dont get screwed on cars...Ive told 100's already. More