Arlington Heights Ford

I priced around and ahford had the best price. I asked for a Carfax and they give Auto check. Thinking they where the same I accepted and was told No Accidents. After 1 month and looking for a better pric for a Carfax and they give Auto check. Thinking they where the same I accepted and was told No Accidents. After 1 month and looking for a better price on INS, state farm tells me about a accident reported. I goto the dealer about this and they wanted to see the report because Auto Check still does not show any. I show them and I asked them to show me the carfax report and I had to almost force them to buy the report and after they did they basically tell me too bad so sad with out even trying to work something out. The best they can do it trade it in. No customer service. Carfax shows the air bags did not deploy so that is good I think. Ask for both before buying. More

One of the few dealerships I visited in my quest for a used Mustang where the dealer did not immediately "bend me over" in their quest to squeeze every last nickel out of the deal. I was very pleased with used Mustang where the dealer did not immediately "bend me over" in their quest to squeeze every last nickel out of the deal. I was very pleased with my purchase, and would not hesitate to recommend them to family and friends. More

Good price for a hard to find Raptor truck that was available on the lot. John Guido Jr. Is super friendly and made the transaction for this hard to find truck very easy and at a fair price. Steve Ambr available on the lot. John Guido Jr. Is super friendly and made the transaction for this hard to find truck very easy and at a fair price. Steve Ambrose was very friendly, knowledgable and took car of any detail or question I had. Steve also followed up with me to make sure I had access to him if I had any concerns or questions about the Raptor. Big Dave was easy to work with and knowledgable with the transaction paperwork. I gave a 3 Star rating for the 'work done' for the preparation of the truck prior to picking it up. First time I looked at it, it was pretty clean except for the following areas: the bed rail had a long white scuff that needed a Porter approximately 10 minutes to remove. The wheel wells were splattered with dirty water that had not been either washed or properly dried when cleaned. This could be seen just by standing next to the truck and without bending down. The interior still had some plastic wrap stuck in the area of the driver's power adjustments that I had to remove myself. I also needed to remove some clear protective film and a dealer build sticker from the inside once I got the truck home. For a truck of this caliber and at that price range, I felt it should have been spotless and without any delivery packaging still attached prior to letting me take it home. More attention to detail from the porters is definitely warranted when prepping it. Overall, it was a pleasant buying experience with the folks at Arlington Heights Ford and would recommend them to anyone who is in the market for a new vehicle. More

We bought our first car the night before we were married. While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we While I have bought many cars before arlington height ford I never felt the need or wanted to go back. At Arlington Heights Ford I am always glad we chose them the first time and we past dealership to get there but would never consider stopping. It does not matter if you need service or a new car they treat you like you are the most important person in the world. Based on conversations with a friend she went bought a car and is now on the 2nd purchase,she agrees and wishes she found AH ford sooner. My husband and I are ready for the next purchase and would not even think about going anywhere else. More

We have bought 7 cars from A.H. Ford and have recommended them to friends and family. The people and the service are what keep us coming back again and again. Thank you for a great experience again and aga them to friends and family. The people and the service are what keep us coming back again and again. Thank you for a great experience again and again! Al & Janice Presco More

I went in to purchase a 2008 Ford Escape after having called in to inquire about them. After hearing a price and a car that I thought was good, I drive out - 46 miles, one way - to go see it. I meet the called in to inquire about them. After hearing a price and a car that I thought was good, I drive out - 46 miles, one way - to go see it. I meet the salesman, Vic, and his manager, Martin, and we see the car, go for a test drive. We reach a deal, everything works out great, and I drive out again the next morning. This time, he shows me an entirely different car, says that he messed up, that he got the VIN numbers wrong, and that the car was the same, except it was now missing many of the features that made the other car a good deal, such as moonroof. The guy literally wanted me to buy a car I've never seen before, right then and there. When I asked what happened to the other car, he said that would have been $2,000 more than the price we agreed on. Basically, he was trying to pull my tail. While its true people might make mistakes, an honest person would have called to say that he did before he made the mistake, not after (as he just did) to say "let's work something out." Work what out? Your issues with being honest salesmen. Searched the internet, this dealership has huge problems with trustworthiness and credibility. I wish I had read those reviews before I drove in yesterday. Avoid this dealership at all costs. More

I recently purchased a car from Arlington Heights Ford I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership dem I recently purchased a car from Arlington Heights Ford and the car buying experience was excellent!!! In my opinion, the staff at this Dealership demonstrates a commitment to a smooth, organized, and courteous car buying experience. To start… I began my research online and located a vehicle for sale at this dealership. I submitted an inquiry and received an almost immediate response from Cassie Smith, the dealership’s Internet Sales Coordinator. Cassie described the vehicle and scheduled an appointment for a test drive. When I arrived at the dealership for my test drive, I was greeted by Cassie who explained that she coordinates the dealership’s internet sales inquiries and appointments, but then assigns the customer to a sales person. She then introduced me to my salesman, Steve Ursin. Steve had everything ready for me, there was no time wasted. He had the keys ready for the car and stated he would bring the car to the showroom entrance for the test drive . Steve was great!! He was honest and up front and made the car buying experience at Arlington Heights Ford a true pleasure. Steve presented the quotes regarding my trade-in and car purchase price, as two separate numbers....unlike the all too often common practice of scribbling combined numbers on a piece of scratch paper in order to not completely reveal either actual number. Based on my experience, the staff at Arlington Heights Ford validate what is displayed and written on their printed material throughout the Dealership - #1 In What Matters Most!... Customer Satisfaction!! I've already told my family and friends about this dealership and plan to be back when I am ready to trade my wife's car in. More than worth the trip from Orland Park. More

My boyfriend and I went to go look at a Range Rover that we had seen on Autotrader. We really had no intentions of buying a vehicle that day. When we got there we were approached very quickly to be able t we had seen on Autotrader. We really had no intentions of buying a vehicle that day. When we got there we were approached very quickly to be able to look inside the car and take it for a test drive. We took it for a test drive and loved it. After we were done looking the car over, we went inside to talk numbers with John Rodriguez. John was very helpful in explaining our options to us. John and Tom Booko were able to get the price of the Range Rover down but were not willing to take in a trade in (a 2000 Malibu with 185,000 miles on it). They didn't want it because it did have some rust on it and they didn't think it would sell. After letting them know that we really wanted at least $1,000 for the Malibu, Tom made some phone calls. He called the local "parts man/ junk yard" to see what they would pay him for the Malibu. He finally got the man up to $1,000 and agreed to take the Malibu as a trade-in without making a profit on it. Tom also offered to fix the back taillight because there was moisture in it. My boyfriend and I were really happy with everything that had happened. We were happy with the price of the car and the price we received for the Malibu. We were happy customers until on the way home the suspension went out on the left side of the Range Rover. The Range Rover now was leaning to one side. The motor of the headlight windshield wiper also went out. We quickly called the dealership and they told us to drive it that Sunday to see if it corrects itself and if not bring it in on Monday. On Monday I brought in the car and they found out the bladder on the air suspension had a small hole in it which was causing the car to be lower on that side. Tom assured me that he would take care of the three problems, air suspension, headlight motor, and the taillight. He gave me a 2010 Ford Edge to drive for a few days while it was getting fixed. Two days later they called me to let me know that the Range Rover was ready. When I went to pick it up we swapped keys and shook hands and I was on my way home. This dealership stands by their word and really makes their customers happy. I will definitely be back when I am ready to buy another car!! More

Bad, bad customer service. Went there yesterday with my mom to check on buying new Ford Escape. Had a feeling that the guy is totally ignoring us. While we were looking at the car he was just standing ther mom to check on buying new Ford Escape. Had a feeling that the guy is totally ignoring us. While we were looking at the car he was just standing there, looking around like we came here to loose his precious time. I have asked him for cheaper version of the car said that might have some on the back and did not even offer to show it! When finally asked to do it took him forever to take the keys. After looking at this car we told him that we do not really like it. He just turned around saying that he will be back in a minute. Next thing I saw was him driving some car to the service area. Really?! When asked if he can give us a deal on more expensive version as we were given very good deal at Toyota, said - why would I give you a deal, Ford is better... Again - Really?! Well-my mom from being sure that Ford is the car for her (was driving one for a while) turned to not even considering visiting different Ford dealer. Good job mister salesmen. Ford just lost customer. More

It was indeed a pleasure being serviced by these three gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Qualit gentlemen during my search for a unit that would pull my new boat. All were quite professional during our negotiations and extended "Star Quality Service" and courtesy to me and my wife. Thanks, Guys ... most appreciative!!! More